Deck 9: Top Performance through Empowerment, Teamwork, and Communication

Question 1

MATCHING

The _____ is an internal channel that informally passes information from unofficial sources.

Answer 1

i

Question 2

MATCHING

Standards of conduct shared by team members that guide their behaviour are called _____.

Answer 2

f

Question 3

Compare and contrast the five types of teams in the workplace.

Answer 3

The five types of teams are work teams,problem-solving teams,self-managed teams,cross-functional teams, and virtual teams.Work teams are permanent groups of coworkers who perform the day-to-day tasks necessary to operate the organization.Problem-solving teams are temporary groups of employees who gather to solve specific problems and then disb and.Self-managed teams have the authority to make decisions about how their members complete their daily tasks.Cross-functional teams are made up of members from different functions,such as production,marketing, and finance.Virtual teams are groups of geographically or organizationally dispersed co-workers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Question 4

MATCHING

The skill of receiving a message and interpreting its genuine meaning is _____.

Question 5

List three ways in which employers can empower employees.

Question 6

MATCHING

The meaningful exchange of information through messages is called _____.

Question 7

MATCHING

A group of workers who are empowered with the authority to decide how its members complete their daily tasks is called a(n)_____.

Question 8

MATCHING

A(n)_____ is a combination of workers from different functional areas;such as production,marketing,and finance.

Question 9

MATCHING

_____ a message means that the sender translates its meaning into understandable terms.

Question 10

MATCHING

During the _____,team members focus on solving problems and accomplishing tasks.

Question 11

MATCHING

In a(n)____,communication relies on explicit written and verbal messages.

Question 12

MATCHING

_____ is the extent to which team members are attracted to the team and motivated to remain part of it.

Question 13

MATCHING

_____ is some type of interference during the communication process that influences the transmission of messages and feedback.

Question 14

MATCHING

_____ is a meaningful exchange of information through messages transmitted between an organization and its major audiences.

Question 15

MATCHING

During the _____,team members resolve differences,accept each other,and reach broad agreement about the roles of team leader and other participants.

Question 16

MATCHING

_____ represents the variances in ability,experience,personality,or any other factor on a team.

Question 17

MATCHING

_____ refers to the emotional reactions that can occur when disagreements become personal rather than professional.

Question 18

MATCHING

_____ focuses on problem-related differences of opinion,and reconciling these differences to improve team performance.

Question 19

Explain the key differences between employee stock ownership plans and employee stock option plans.

Question 20

MATCHING

________ are groups of geographically or organizationally dispersed coworkers who use a combination of telecommunications and information technologies to accomplish an organizational task.

Question 21

What are the advantages and drawbacks of virtual teams?

Question 22

Explain the differences in communication between high-context and low-context cultures.Provide examples of each type of culture.

Question 23

List the five stages of team development in the order in which they typically occur.What is the role of the team leader in each stage?

Question 24

In many companies,shared decision-making authority extends to all of the following EXCEPT ________.

A) purchasing supplies
B) selecting members of the board of directors
C) overseeing the safety program
D) determining individual working hours

Question 25

A team consists of a group of people with ________ skills and ________ are responsible and accountable for accomplishing team objectives.

A) complementary;all team members
B) complementary;team leaders
C) differing;all team members
D) differing;team leaders

Question 26

Explain some challenges associated with e-mail.

Question 27

Explain the importance of the storming stage of team development.

Question 28

Distinguish between cognitive and affective conflict.

Question 29

All of the following are used to empower employees EXCEPT ________.

A) sharing company information
B) giving them decision-making authority about hiring decisions
C) rewarding them based on company performance
D) giving them decision-making authority about company relocation

Question 30

Explain the difference between team level and team diversity.Which characteristic is most effective for complex tasks?

Question 31

Rajendra's company uses open book management,where employees can visit the company intranet and look up financial performance,design standards,and photos of coworkers.This sharing of information will ________ in employee empowerment and will have ________ on product quality.

A) result;no impact
B) result;a positive impact
C) not result;no impact
D) not result;a positive impact

Question 32

Provide examples of types of upward and downward communication messages.

Question 33

What is the ideal size for a team? What challenges do smaller or larger groups pose for team leaders?

Question 34

Giving employees responsibility and authority to make decisions about their work is called ________.

A) empowerment
B) communication
C) teamwork
D) top-down management

Question 35

Which of the following statements is correct regarding stock option plans?

A) They are offered only to top-level executives and members of the board of directors.
B) If the stock price increases,employees are likely to exercise their option to purchase the stock.
C) The company holds the stock for the benefit of the employees.
D) Stock options are provided as a retirement benefit.

Question 36

Describe the communication process.How does noise interfere with the communication process?

Question 37

List the basic steps in managing a public relations crisis.

Question 38

What factors contribute to team cohesiveness?

Question 39

Under __________,employees receive stock shares or the value of the stock upon retiring or leaving the company.

A) stock certificates
B) treasury bills
C) stock options
D) ESOPs

Question 40

Explain the four types of listening behaviours.

Question 41

Teams at Google come from many different countries,with skills ranging from creativity to communication to search engine optimization.This is an example of team ____________.

A) cohesiveness
B) diversity
C) level
D) development

Question 42

When Toyota was faced with serious quality problems and was forced to recall thousands of vehicles,the company quickly formed a temporary group of employees to brainstorm the problem.This is an example of a(n)_______ team.

A) problem-solving
B) virtual
C) self-managed
D) cross-functional

Question 43

Which stage of team development is marked by conflicts over the team's mission and the roles of team members?

A) forming stage
B) norming stage
C) storming stage
D) performing stage

Question 44

Jahn is a member of a semi-permanent team that performs the day-to-day functions of the organization.Jahn is a member of a(n)________ team.

A) self-managed
B) work
C) problem-solving
D) cross-functional

Question 45

Jason's team has reached agreement about the role each member is expected to play.Jason's team has reached the ________ stage.

A) forming
B) norming
C) storming
D) performing

Question 46

According to research on team effectiveness,the ideal team size is ________ members.

A) fewer than five
B) between five and ten
C) between ten and twenty
D) more than twenty

Question 47

During the performing stage,team members ________.

A) resolve differences among them
B) clarify their roles and expectations
C) get to know one another
D) focus on solving problems

Question 48

All of the following statements concerning team size are correct EXCEPT:

A) Small teams make the most demands on team leaders.
B) Large teams often suffer from disagreements,absenteeism,and membership turnover.
C) Small teams may lack sufficient diversity.
D) Large teams tend to work slower than small teams.

Question 49

Zoe is the leader of a problem-solving team.She is encouraging every member of the team to openly express differences and work through conflicts.Zoe's team is likely in the ________ stage.

A) storming
B) forming
C) norming
D) performing

Question 50

Pin-yuan is trying to promote the cohesiveness of his team.Which of the following would LEAST likely improve his team's cohesiveness?

A) encouraging his team members to work from home
B) redesigning their work space
C) increasing the interaction between team members
D) encouraging team members to socialize during and after working hours

Question 51

During which stage of team development does agreement about the role of the team leader and other participants occur?

A) Forming stage
B) Norming stage
C) Storming stage
D) Performing stage

Question 52

Danielle belongs to a team that was meets using information technology because they are dispersed across the country.Danielle belongs to a ________ team.

A) problem-solving
B) self-managed
C) cross-functional
D) virtual

Question 53

Mya's team members feel attracted to the team and motivated to remain part of it.Mya's team can be characterized as ________.

A) informal
B) formal
C) verbal
D) cohesive

Question 54

Samuel's company has an unwritten rule that implies all managers must attend team meetings,no matter what projects they're working on.This informal standard of conduct is an example of team ________.

A) roles
B) norm
C) cohesiveness
D) conflict

Question 55

At a celebratory gathering in a restaurant,Nicholas presents his team members with personal thank-you notes in appreciation for their hard work on a project.Nicholas and his team are in the ________ stage of team development.

A) norming
B) performing
C) storming
D) adjourning

Question 56

Javier works for a home electronics store and is a member of a team created to increase communication among various departments.Javier has networked with new people and now has strong contacts for each department when he needs them.Javier is a member of a ________ team.

A) cross-functional
B) virtual
C) work
D) problem-solving

Question 57

Vanessa wants to encourage interaction among her team members and is planning to move to an open office space without cubicle walls.Vanessa is trying to promote ________.

A) team cohesiveness
B) external communication
C) empowerment
D) team norm

Question 58

Faith works in the bakery at Whole Foods Market.As part of a ________ team,she shares in the responsibility of managing her department's work schedule and ordering baking supplies.

A) cross-functional
B) virtual
C) problem-solving
D) self-managed

Question 59

During the forming stage,what is the role of the team leader?

A) providing time for members to become acquainted
B) encouraging participation
C) clarifying team roles
D) facilitating task accomplishment

Question 60

Ingrid's team is engaged in problem solving and appears focused on accomplishing tasks.Ingrid's team is likely in which stage?

A) forming stage
B) norming stage
C) storming stage
D) performing stage

Question 61

Ekisa and Ingrid like to send e-mail back and forth discussing their families and work-related issues.They are engaging in ________ and ________ communication.

A) informal;written
B) informal;oral
C) formal;written
D) formal;oral

Question 62

Steve and Renee are city council members who vehemently disagree over a new zoning ordinance.Their arguments have become personal,and other council members are irritated and avoiding meetings.Steve and Renee need to resolve their ________ conflict.

A) mutual
B) affective
C) internal
D) cognitive

Question 63

Jeremy announced to his accounting team that the company's financial reports should be completed "by next week." Subsequently,members of his team had completely different ideas about when the reports were due.At which stage of communication are the team members?

A) understanding the context
B) message decoding
C) providing feedback
D) message encoding

Question 64

Team norms are ________ and ________ standards of behaviour.

A) formal;written
B) informal;written
C) formal;unwritten
D) informal;unwritten

Question 65

Office e-mails are a form of ________ communication.

A) informal
B) written
C) formal
D) nonverbal

Question 66

Lisa works for an advertising agency and has presented her client with ideas for new commercials.After the presentation Lisa asks for ________ to determine if the clients correctly understood her message.

A) a channel
B) a decoded message
C) less noise
D) feedback

Question 67

Feedback ________.

A) helps determine whether a message was correctly interpreted
B) is generally verbal in nature
C) is usually ambiguous
D) helps lower the noise level

Question 68

Deni uses lots of gestures and facial expressions when communicating.These are examples of _____________ communication.

A) oral
B) formal
C) nonverbal
D) informal

Question 69

Amanda sends an e-mail to her assistant requesting information for an upcoming meeting.Since her team is working on a variety of projects,Amanda is very specific about the materials she needs in order to avoid confusion.As the sender,is Amanda is ________.

A) providing a context for the message
B) encoding the message
C) decoding the message
D) eliminating the message's noise

Question 70

________ listening is the basis for effective communication.

A) Polite
B) Nonverbal
C) Active
D) Cynical

Question 71

Which of the following statements is correct regarding team conflict?

A) It should be avoided at all costs.
B) It often improves team performance.
C) It will be reduced if the team is diverse.
D) It rarely occurs in most teams.

Question 72

William is listening to one of his fellow team members speak at a meeting.He believes she is just trying to get the team leader to adopt her idea.William is being a(n)________ listener.

A) offensive
B) cynical
C) polite
D) non

Question 73

What is considered to be the biggest problem with e-mail as a form of business communication?

A) using company e-mail to send personal messages
B) e-mail is too informal for companies to convey a professional image
C) e-mail technology is still limited
D) too much e-mail

Question 74

Japan is considered to be a ________ context country and thus,Japanese businesspeople place importance on ________ communications.

A) high;both verbal and nonverbal
B) low;both verbal and nonverbal
C) high;explicit verbal
D) low;explicit verbal

Question 75

Greg is an operating room nurse and notices the head surgeon is exhausted and disoriented.Greg decides to speak up,even though his actions defy the team ________ that surgeons outrank nurses.

A) standard
B) norm
C) belief
D) theory

Question 76

The communication _______ composes the message.

A) sender
B) receiver
C) channel
D) context

Question 77

Countries like Canada which tend to rely on explicit written and verbal messages are considered ________ cultures

A) high-context
B) low-context
C) external
D) diverse

Question 78

________ percent of the typical manager's day is spent engaged in communications.

A) Less than 25
B) About 50
C) About 75
D) More than 75

Question 79

Angie's marketing team disagrees on the way to advertise a product based on their past experiences.However,all members are attempting to reconcile their differences to produce an effective marketing strategy.Angie's team is experiencing ________ conflict.

A) mutual
B) cognitive
C) affective
D) internal

Question 80

Evan is listening to a voice message left by his manager,but he cannot understand most of it due to his manager's cell phone breaking up.Evan calls back his manager for the complete message since he cannot effectively communicate with this type of ________.

A) conflict
B) grapevine
C) noise
D) nonverbal communication