Deck 13: When Things Go Awry: Managing Conflict by Stephen B. Richards

Question 1

Downfalls associated with not resolving conflict include: (circle all that apply)

A) Creation of unnecessary costs
B) Waste of resources including time
C) Leads to poor decisions
D) Loss of motivation

Answer 1

A,B,C,D

Question 2

If conflict is not resolved, some staff my miss work to avoid conflict.

Answer 2

True

Question 3

The Stance is the __________________________________.

A) position of those who are uninvolved in the conflict
B) position of those in the conflict
C) position of the school principal
D) positon of the school board

Answer 3

B

Question 4

The Interests are the ___________________________________.

A) personal motivations of team members
B) people who are affected by the outcome of a decision
C) expectations of team members
D) none of the above

Question 5

Which of the following can help avoid conflict? (circle all the apply)

A) Clearly state goals and purposes for the team
B) Create realistic meeting times
C) Create groups with personalities that do not complement each other
D) Give adequate notice if meeting times or places change

Question 6

What is the first step to managing conflict?

A) One must gather data to establish which side has the more legitimate points
B) Evaluate decision options
C) Create win-win options
D) Quarreling parties must agree to negotiate

Question 7

In-service training for conflict resolution can highlight ____________________.

A) how to win an argument
B) why conflict resolution is important for a safe and welcoming environment
C) how engaging continually in conflicts can aid you
D) none of the above

Question 8

"Due process" is a term used when ___________________.

A) there is a conflict between two teachers
B) there is a conflict between a teacher and a student
C) there is a conflict between a school and a family
D) there is a conflict between a school and a teacher

Question 9

When mediation occurs, the mediator should be ___________________.

A) an independent third party
B) a teacher who knows the student(s) well
C) the superintendent
D) members of the school board

Question 10

Why would a school want to avoid due process proceedings?

A) To save time
B) To save money
C) It hurts the districts reputation
D) Both A and B

Question 11

After mediation, an impartial hearing officer then investigates three issues (if a resolution was not reached). What are these three issues?

Question 12

What is the purpose of a resolution meeting?

Question 13

What are the six steps outlined by Girard and Koch (1996) for managing conflict?