Question 1

In-service training for conflict resolution can highlight ____________________.

Accepted Answer

A)  how to win an argument 
B)  why conflict resolution is important for a safe and welcoming environment 
C)  how engaging continually in conflicts can aid you 
D)  none of the above 
A)  how to win an argument 
B)  why conflict resolution is important for a safe and welcoming environment 
C)  how engaging continually in conflicts can aid you 
D)  none of the above B

Question 2

The Stance is the __________________________________.

Accepted Answer

A)  position of those who are uninvolved in the conflict 
B)  position of those in the conflict 
C)  position of the school principal 
D)  positon of the school board 
A)  position of those who are uninvolved in the conflict 
B)  position of those in the conflict 
C)  position of the school principal 
D)  positon of the school board B

Question 3

What are the six steps outlined by Girard and Koch (1996) for managing conflict?

Accepted Answer

The six steps outlined by Girard and Koch (1996) for managing conflict are as follows:

1. Define the problem: Clearly identify the issue or issues causing the conflict and ensure that all parties involved have a mutual understanding of what the conflict is about.

2. Examine the potential causes: Explore the underlying reasons for the conflict, such as differing values, perceptions, or goals, in order to gain a deeper understanding of the root causes.

3. Generate alternative solutions: Encourage brainstorming and creativity to come up with multiple potential solutions to the conflict, considering the needs and interests of all parties involved.

4. Evaluate and select solutions: Assess the pros and cons of each potential solution and choose the one that best addresses the underlying causes of the conflict and meets the needs of all parties involved.

5. Implement the chosen solution: Develop a plan for implementing the selected solution, including assigning responsibilities and setting a timeline for action.

6. Follow up and evaluate: Monitor the implementation of the chosen solution, gather feedback from all parties involved, and make any necessary adjustments to ensure that the conflict is effectively resolved.

Question 4

What is the first step to managing conflict?

Accepted Answer

A)  One must gather data to establish which side has the more legitimate points 
B)  Evaluate decision options 
C)  Create win-win options 
D)  Quarreling parties must agree to negotiate 
A)  One must gather data to establish which side has the more legitimate points 
B)  Evaluate decision options 
C)  Create win-win options 
D)  Quarreling parties must agree to negotiate

Question 5

After mediation, an impartial hearing officer then investigates three issues (if a resolution was not reached). What are these three issues?

Accepted Answer

The specific issues that an impartial he

Question 6

What is the purpose of a resolution meeting?

Accepted Answer

A resolution meeting is a formal gatheri

Question 7

When mediation occurs, the mediator should be ___________________.

Accepted Answer

A)  an independent third party 
B)  a teacher who knows the student(s) well 
C)  the superintendent 
D)  members of the school board 
A)  an independent third party 
B)  a teacher who knows the student(s) well 
C)  the superintendent 
D)  members of the school board

Question 8

The Interests are the ___________________________________.

Accepted Answer

A)  personal motivations of team members 
B)  people who are affected by the outcome of a decision 
C)  expectations of team members 
D)  none of the above 
A)  personal motivations of team members 
B)  people who are affected by the outcome of a decision 
C)  expectations of team members 
D)  none of the above

Question 9

Which of the following can help avoid conflict? (circle all the apply)

Accepted Answer

A)  Clearly state goals and purposes for the team 
B)  Create realistic meeting times 
C)  Create groups with personalities that do not complement each other 
D)  Give adequate notice if meeting times or places change 
A)  Clearly state goals and purposes for the team 
B)  Create realistic meeting times 
C)  Create groups with personalities that do not complement each other 
D)  Give adequate notice if meeting times or places change

Question 10

"Due process" is a term used when ___________________.

Accepted Answer

A)  there is a conflict between two teachers 
B)  there is a conflict between a teacher and a student 
C)  there is a conflict between a school and a family 
D)  there is a conflict between a school and a teacher 
A)  there is a conflict between two teachers 
B)  there is a conflict between a teacher and a student 
C)  there is a conflict between a school and a family 
D)  there is a conflict between a school and a teacher

Question 11

If conflict is not resolved, some staff my miss work to avoid conflict.

Accepted Answer

A) True 
 B)False

Question 12

Downfalls associated with not resolving conflict include: (circle all that apply)

Accepted Answer

A)  Creation of unnecessary costs 
B)  Waste of resources including time 
C)  Leads to poor decisions 
D)  Loss of motivation 
A)  Creation of unnecessary costs 
B)  Waste of resources including time 
C)  Leads to poor decisions 
D)  Loss of motivation

Question 13

Why would a school want to avoid due process proceedings?

Accepted Answer

A)  To save time 
B)  To save money 
C)  It hurts the districts reputation 
D)  Both A and B 
A)  To save time 
B)  To save money 
C)  It hurts the districts reputation 
D)  Both A and B

In-service training for conflict resolution can highlight ____________________.

The Stance is the __________________________________.

What are the six steps outlined by Girard and Koch (1996) for managing conflict?

What is the first step to managing conflict?

After mediation, an impartial hearing officer then investigates three issues (if a resolution was not reached). What are these three issues?

What is the purpose of a resolution meeting?

When mediation occurs, the mediator should be ___________________.

The Interests are the ___________________________________.

Which of the following can help avoid conflict? (circle all the apply)

"Due process" is a term used when ___________________.

If conflict is not resolved, some staff my miss work to avoid conflict.

Downfalls associated with not resolving conflict include: (circle all that apply)

Why would a school want to avoid due process proceedings?

Collaboration Principles and Practices by Stephen B. Richards

Effective Collaboration at the School and District Levels by Stephen B. Richards

Pre-Referral Assessment and Intervention: Rti Tiers 1 & 2 by Catherine Lawless Frank

Referral and Identification for Special Education, Rti Tier 3 by Catherine Lawless Frank

Students With Disabilities by Catherine Lawless Frank

Effective Strategies for Collaboration Across Grade Levels by Mary-Kate Sableski

Overcoming Barriers to Collaboration by Stephen B. Richards

Co-Teaching Models by Mary-Kate Sableski

Other Models of Collaboration by Mary-Kate Sableski

Related Service Providers by Mary-Kate Sableski and Catherine Lawless Frank

Student Collaboration by Mary-Kate Sableski

Effective Interpersonal Interactions by Catherine Lawless Frank

Understanding Families by Jackie M.Arnold

Strategies for Effective Family Communication and Collaboration by Jackie M. Arnold

Collaborating With Diverse Families and Learners by Jackie M. Arnold

Strategies for Identifying Community Resources and Working With Community Partners by Jackie M. Arnold and Stephen B.Richards

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Exam 13: When Things Go Awry: Managing Conflict by Stephen B. Richards

In-service training for conflict resolution can highlight ____________________.

The Stance is the __________________________________.

What are the six steps outlined by Girard and Koch (1996) for managing conflict?

What is the first step to managing conflict?

After mediation, an impartial hearing officer then investigates three issues (if a resolution was not reached). What are these three issues?

What is the purpose of a resolution meeting?

When mediation occurs, the mediator should be ___________________.

The Interests are the ___________________________________.

Which of the following can help avoid conflict? (circle all the apply)

"Due process" is a term used when ___________________.

If conflict is not resolved, some staff my miss work to avoid conflict.

Downfalls associated with not resolving conflict include: (circle all that apply)

Why would a school want to avoid due process proceedings?

Collaboration Principles and Practices by Stephen B. Richards

Effective Collaboration at the School and District Levels by Stephen B. Richards

Pre-Referral Assessment and Intervention: Rti Tiers 1 & 2 by Catherine Lawless Frank

Referral and Identification for Special Education, Rti Tier 3 by Catherine Lawless Frank

Students With Disabilities by Catherine Lawless Frank

Effective Strategies for Collaboration Across Grade Levels by Mary-Kate Sableski

Overcoming Barriers to Collaboration by Stephen B. Richards

Co-Teaching Models by Mary-Kate Sableski

Other Models of Collaboration by Mary-Kate Sableski

Related Service Providers by Mary-Kate Sableski and Catherine Lawless Frank

Student Collaboration by Mary-Kate Sableski

Effective Interpersonal Interactions by Catherine Lawless Frank

Understanding Families by Jackie M.Arnold

Strategies for Effective Family Communication and Collaboration by Jackie M. Arnold

Collaborating With Diverse Families and Learners by Jackie M. Arnold

Strategies for Identifying Community Resources and Working With Community Partners by Jackie M. Arnold and Stephen B.Richards

Filters