Deck 12: Effective Interpersonal Interactions by Catherine Lawless Frank

Question 1

Verbal communication encompasses:

A) Words or language used to convey a message
B) Words and body language to convey a message
C) Does not include written text
D) None of the above

Answer 1

A

Question 2

Mediated communication is considered:

A) Email
B) Text message
C) Both A and B
D) None of the above

Answer 2

C

Question 3

When using mediated communication methods, a response is not guaranteed.

Answer 3

True

Question 4

Successful communication relies on:

A) Verbal abilities
B) Active listening skills
C) Nonverbal communication
D) None of the above

Question 5

Only __________ communication allows the ability to send and receive information immediately.

A) email
B) text
C) face-to-face
D) all of the above

Question 6

___________ is a six-step process.

A) Verbal communication
B) A collaborative relationship
C) Active listening
D) All of the above

Question 7

If you are not _____________, you may cause confusion through verbal and nonverbal cues.

A) loud
B) culturally aware
C) using gestures
D) none of the above

Question 8

Nonverbal communication is more subjective than verbal communication.

Question 9

Nonverbal communication may include sound.

Question 10

What are the steps of active listening?

Question 11

Why is active listening important? What are the benefits?

Question 12

How can understanding nonverbal cues be beneficial to the collaborative process?