Exam 12: Effective Interpersonal Interactions by Catherine Lawless Frank

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When using mediated communication methods, a response is not guaranteed.

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If you are not _____________, you may cause confusion through verbal and nonverbal cues.

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Verbal communication encompasses:

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Why is active listening important? What are the benefits?

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What are the steps of active listening?

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Only __________ communication allows the ability to send and receive information immediately.

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Nonverbal communication is more subjective than verbal communication.

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How can understanding nonverbal cues be beneficial to the collaborative process?

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Nonverbal communication may include sound.

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___________ is a six-step process.

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Mediated communication is considered:

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Successful communication relies on:

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