Deck 7: Change-Coping With Organizational Life

Question 1

Change is

A) Static and cumulative
B) Avoidable with proper planning
C) Synergistic and cumulative
D) Negative

Answer 1

A

Question 2

All of the following are true except

A) Change must be avoided at all costs
B) Change must be met
C) Change must be accepted
D) Change must be anticipated whenever possible

Answer 2

A

Question 3

Identifiable work values include

A) Autonomy and competitiveness
B) Dedication and ethics
C) Loyalty and professionalism
D) All of the above

Answer 3

D

Question 4

Work values provide a frame of reference on how an officer relates to

A) Co-workers, supervisors, and consumers
B) Co-workers, family, and consumers
C) Supervisors, family, and co-workers
D) Supervisors, politicians, and co-workers

Question 5

According to the text, what item has been labeled as almost revolutionary to law enforcement due to its strong influence?

A) Social values
B) The law
C) Technology
D) Police unions

Question 6

Police unions have a strong influence within

A) Communities
B) Legislative chambers
C) Both a and b
D) None of the above

Question 7

According to the text, the sergeant whose supervisory style demonstrates ______, _______, and ______ for subordinate welfare will see that not all change is resisted.

A) Objectivity, fairness, and concern
B) Objectivity, favoritism and concern
C) Knowledge, favoritism, and charisma
D) Knowledge, fairness, and charisma

Question 8

When will employees resist change?

A) If the change has no consequence
B) If the change is immaterial
C) If the change is helpful
D) If the change is viewed as a threat

Question 9

All of the following are reasons for resistance to change except

A) Ambiguity
B) Submission
C) Economic reasons
D) Cultural reasons

Question 10

______________ may be necessary when there is no time for or success with a consultative process of change.

A) Mandated change
B) Postponing change
C) Absolute compliance
D) Strict enforcement

Question 11

Change is always rapid.

Question 12

The larger and more bureaucratic a department is, the more it will resist change.

Question 13

Real organizational change is effectuated by upper management.

Question 14

Those who have conducted research on organizational change estimate that 25 percent of employees will actively resist change.

Question 15

Researchers have found that about 45 percent of employees will actively embrace change.

Question 16

Younger officers are more likely to accept, conform, and be satisfied with departmental policies that require them to "go by the book."

Question 17

Reasons for accepting change include improving work conditions and having a choice.

Question 18

According to the text, line officers are slowly starting to dislike labor unions.

Question 19

Acceptance of change efforts can never be thwarted.

Question 20

The most effective compliance-gaining technique is to exercise authority and to order employees to submit to the change.