Question 1

Identifiable work values include

Accepted Answer

A)  Autonomy and competitiveness 
B)  Dedication and ethics 
C)  Loyalty and professionalism 
D)  All of the above 
A)  Autonomy and competitiveness 
B)  Dedication and ethics 
C)  Loyalty and professionalism 
D)  All of the above D

Question 2

Real organizational change is effectuated by upper management.

Accepted Answer

A) True 
 B)False  False

Question 3

Those who have conducted research on organizational change estimate that 25 percent of employees will actively resist change.

Accepted Answer

A) True 
 B)False  False

Question 4

Police unions have a strong influence within

Accepted Answer

A)  Communities 
B)  Legislative chambers 
C)  Both a and b 
D)  None of the above 
A)  Communities 
B)  Legislative chambers 
C)  Both a and b 
D)  None of the above

Question 5

All of the following are true except

Accepted Answer

A)  Change must be avoided at all costs 
B)  Change must be met 
C)  Change must be accepted 
D)  Change must be anticipated whenever possible 
A)  Change must be avoided at all costs 
B)  Change must be met 
C)  Change must be accepted 
D)  Change must be anticipated whenever possible

Question 6

According to the text, the sergeant whose supervisory style demonstrates ______, _______, and ______ for subordinate welfare will see that not all change is resisted.

Accepted Answer

A)  Objectivity, fairness, and concern 
B)  Objectivity, favoritism and concern 
C)  Knowledge, favoritism, and charisma 
D)  Knowledge, fairness, and charisma 
A)  Objectivity, fairness, and concern 
B)  Objectivity, favoritism and concern 
C)  Knowledge, favoritism, and charisma 
D)  Knowledge, fairness, and charisma

Question 7

Change is always rapid.

Accepted Answer

A) True 
 B)False

Question 8

When will employees resist change?

Accepted Answer

A)  If the change has no consequence 
B)  If the change is immaterial 
C)  If the change is helpful 
D)  If the change is viewed as a threat 
A)  If the change has no consequence 
B)  If the change is immaterial 
C)  If the change is helpful 
D)  If the change is viewed as a threat

Question 9

The larger and more bureaucratic a department is, the more it will resist change.

Accepted Answer

A) True 
 B)False

Question 10

According to the text, what item has been labeled as almost revolutionary to law enforcement due to its strong influence?

Accepted Answer

A)  Social values 
B)  The law 
C)  Technology 
D)  Police unions 
A)  Social values 
B)  The law 
C)  Technology 
D)  Police unions

Question 11

Acceptance of change efforts can never be thwarted.

Accepted Answer

A) True 
 B)False

Question 12

______________ may be necessary when there is no time for or success with a consultative process of change.

Accepted Answer

A)  Mandated change 
B)  Postponing change 
C)  Absolute compliance 
D)  Strict enforcement 
A)  Mandated change 
B)  Postponing change 
C)  Absolute compliance 
D)  Strict enforcement

Question 13

Younger officers are more likely to accept, conform, and be satisfied with departmental policies that require them to "go by the book."

Accepted Answer

A) True 
 B)False

Question 14

Researchers have found that about 45 percent of employees will actively embrace change.

Accepted Answer

A) True 
 B)False

Question 15

Change is

Accepted Answer

A)  Static and cumulative 
B)  Avoidable with proper planning 
C)  Synergistic and cumulative 
D)  Negative 
A)  Static and cumulative 
B)  Avoidable with proper planning 
C)  Synergistic and cumulative 
D)  Negative

Question 16

The most effective compliance-gaining technique is to exercise authority and to order employees to submit to the change.

Accepted Answer

A) True 
 B)False

Question 17

According to the text, line officers are slowly starting to dislike labor unions.

Accepted Answer

A) True 
 B)False

Question 18

Work values provide a frame of reference on how an officer relates to

Accepted Answer

A)  Co-workers, supervisors, and consumers 
B)  Co-workers, family, and consumers 
C)  Supervisors, family, and co-workers 
D)  Supervisors, politicians, and co-workers 
A)  Co-workers, supervisors, and consumers 
B)  Co-workers, family, and consumers 
C)  Supervisors, family, and co-workers 
D)  Supervisors, politicians, and co-workers

Question 19

All of the following are reasons for resistance to change except

Accepted Answer

A)  Ambiguity 
B)  Submission 
C)  Economic reasons 
D)  Cultural reasons 
A)  Ambiguity 
B)  Submission 
C)  Economic reasons 
D)  Cultural reasons

Question 20

Reasons for accepting change include improving work conditions and having a choice.

Accepted Answer

A) True 
 B)False

Identifiable work values include

Real organizational change is effectuated by upper management.

Those who have conducted research on organizational change estimate that 25 percent of employees will actively resist change.

Police unions have a strong influence within

All of the following are true except

According to the text, the sergeant whose supervisory style demonstrates __, _, and ____ for subordinate welfare will see that not all change is resisted.

Change is always rapid.

When will employees resist change?

The larger and more bureaucratic a department is, the more it will resist change.

According to the text, what item has been labeled as almost revolutionary to law enforcement due to its strong influence?

Acceptance of change efforts can never be thwarted.

______________ may be necessary when there is no time for or success with a consultative process of change.

Younger officers are more likely to accept, conform, and be satisfied with departmental policies that require them to "go by the book."

Researchers have found that about 45 percent of employees will actively embrace change.

Change is

The most effective compliance-gaining technique is to exercise authority and to order employees to submit to the change.

According to the text, line officers are slowly starting to dislike labor unions.

Work values provide a frame of reference on how an officer relates to

All of the following are reasons for resistance to change except

Reasons for accepting change include improving work conditions and having a choice.

Supervision-The Management Task

Community-Oriented Policing and Problem Solving-Improving Neighborhood Quality of Life

Interpersonal Communications-Striving for Effectiveness

Motivation-A Prerequisite for Success

Leadership-The Integrative Variable

Team Building-Maximizing the Group Process

Performance Appraisal-The Key to Police Personnel Development

Training, Coaching, Counseling, and Mentoring-Helping Officers Grow and Develop

Discipline-An Essential Element of Police Supervision

Internal Discipline-A System of Accountability

Supervising the Difficult Employee-Special Considerations

Supervising Minorities-Respecting Individual and Cultural Differences

Tactical Operations-Critical Incident Deployment

Labor Relations-Problem Solving Through Constructive Conflict

Homeland Security and Terrorism-A Changing Role

Filters

Exam 7: Change-Coping With Organizational Life

Identifiable work values include

Real organizational change is effectuated by upper management.

Those who have conducted research on organizational change estimate that 25 percent of employees will actively resist change.

Police unions have a strong influence within

All of the following are true except

According to the text, the sergeant whose supervisory style demonstrates ______, _______, and ______ for subordinate welfare will see that not all change is resisted.

Change is always rapid.

When will employees resist change?

The larger and more bureaucratic a department is, the more it will resist change.

According to the text, what item has been labeled as almost revolutionary to law enforcement due to its strong influence?

Acceptance of change efforts can never be thwarted.

______________ may be necessary when there is no time for or success with a consultative process of change.

Younger officers are more likely to accept, conform, and be satisfied with departmental policies that require them to "go by the book."

Researchers have found that about 45 percent of employees will actively embrace change.

Change is

The most effective compliance-gaining technique is to exercise authority and to order employees to submit to the change.

According to the text, line officers are slowly starting to dislike labor unions.

Work values provide a frame of reference on how an officer relates to

All of the following are reasons for resistance to change except

Reasons for accepting change include improving work conditions and having a choice.

Supervision-The Management Task

Community-Oriented Policing and Problem Solving-Improving Neighborhood Quality of Life

Interpersonal Communications-Striving for Effectiveness

Motivation-A Prerequisite for Success

Leadership-The Integrative Variable

Team Building-Maximizing the Group Process

Performance Appraisal-The Key to Police Personnel Development

Training, Coaching, Counseling, and Mentoring-Helping Officers Grow and Develop

Discipline-An Essential Element of Police Supervision

Internal Discipline-A System of Accountability

Supervising the Difficult Employee-Special Considerations

Supervising Minorities-Respecting Individual and Cultural Differences

Tactical Operations-Critical Incident Deployment

Labor Relations-Problem Solving Through Constructive Conflict

Homeland Security and Terrorism-A Changing Role

Filters

According to the text, the sergeant whose supervisory style demonstrates __, _, and ____ for subordinate welfare will see that not all change is resisted.