Deck 4: Motivation-A Prerequisite for Success

Question 1

Behavioral scientists trace behavior by using all of the following terms, except

A) Behavior
B) Attitudes
C) Feelings
D) State of mind

Answer 1

A

Question 2

When employees are highly committed and motivated the organization begins to perform successfully; therefore, the employees have been

A) Empowered
B) Involved
C) True participants in the decision-making process
D) All of the above

Answer 2

D

Question 3

The combination of ______________ determines what motivates an officer to act in a certain way in a particular situation.

A) Internal factors and stress
B) External and internal factors
C) Goals and objectives
D) External factors and goals

Answer 3

B

Question 4

For many employees, the attainment of _____________ is as important as material rewards.

A) Awards
B) Work-related goals
C) Promotion
D) A global view

Question 5

According to the text, within a good workplace, the relationship between each employee and the organization is one of

A) Reliance
B) Blind faith
C) Trust
D) Acceptance

Question 6

Hygiene factors are generally

A) Long-lived
B) Short-lived
C) Not adaptable
D) Immeasurable

Question 7

Which of the following is not a level in Maslow's Hierarchy of Needs?

A) Physiological needs
B) Esteem needs
C) Technological needs
D) Security needs

Question 8

Based on Herzberg's view of satisfiers and dissatisfiers, hygiene factors

A) Cannot increase job satisfaction but only affect the amount of job dissatisfaction
B) Are not related to satisfiers and dissatisfiers
C) Are directly proportional to job satisfaction
D) cannot be measured

Question 9

An individual's motivation to act depends on two factors: the strength of the need and the amount of desire of the need.

Question 10

Work is defined as the identity of an individual.

Question 11

A supervisor should strive to create a quality of organizational working life in which most officers become self-motivated.

Question 12

Motivation is a mental process that produces an attitude resulting in an action leading to a result.

Question 13

According to the text, the KITP (kick in the pants) approach is a motivation process that should be avoided.

Question 14

According to Maslow's motivation theory, only 3 percent of the population are self-actualized.

Question 15

Security needs are the strongest and most fundamental needs.

Question 16

When social needs are not fulfilled by the organization, humans begin to hunger for affiliation with others and therefore become more talkative at work and begin to neglect their work.

Question 17

Motivational theory "carrot and stick" resembles Theory Y. Both theories seem viable when meeting an employee's basic needs at physiological and safety levels.

Question 18

There are five basic assumptions about human behavior that serve as the foundation of the expectancy theory.