Deck 7: Storytelling and Issue Management in Times of Change and Crises

Question 1

Changes that occur abruptly and include a thorough transformation of the current organizational operations are known as:

A)Revolutionary changes
B)First class changes
C)Urgent changes
D)Gradual changes

Answer 1

Revolutionary changes

Question 2

Which of the following communication responses to crisis do companies use if they decide to assume responsibility for the crisis and beg the public for forgiveness?

A)Corrective action
B)Denial
C)Evasion of responsibility
D)Mortification

Answer 2

Mortification

Question 3

The mortification strategy of responding to a crisis is similar to:

A)Hiding strategy
B)Attack strategy
C)Fatalistic strategy
D)Eye-for-an-eye strategy

Answer 3

Eye-for-an-eye strategy

Question 4

A set of key protagonists and factors of a corporate story includes:

A)Company's adversaries
B)Company's supporters
C)Company agenda
D)Company location

Question 5

What role do corporate stories often play in first class changes?

A)Corporate stories help companies achieve mutual understanding among the participants in the process of change.
B)Corporate stories support the institutionalization of changes.
C)Corporate stories help individuals achieve motivation for the implementation of changes to improve work processes.
D)Corporate stories help with achieving appropriate context to activate creativity.

Question 6

Through storytelling the management can:

A)Point out the desired goals of organizational changes
B)React to poorly implemented changes
C)Offer answers to questions related to job security
D)React to unconstructive stories in the organization

Question 7

Which of the following means are used when a company uses attack strategies as a response to a crisis?

A)Apologizing
B)Blaming
C)Hiding
D)Threatening