Deck 1: Teams: Opportunities and Challenges

Question 1

Group ___ refers to the collective personality of the team in terms of its norms, values, rites and ceremonies, narratives, and assumptions.

Answer 1

culture

Question 2

Indicate three advantages of functional teams.

Answer 2

1. Expertise from a single functional unit is concentrated in the team.
2. Similarities in perspectives may increase cohesion and reduce conflict.
3. Issues may be resolved more efficiently.

Question 3

Give three reasons why many students may feel it isn't necessary or desirable to develop teams-related skills while in college.

Answer 3

1. Most of them have some experience in teams and tend to feel they know everything they need to know about working in and leading teams in a professional work environment.
2. They fear that working in class teams can jeopardize their GPAs since their grade depends on the contributions of others who may not be as motivated or capable of contributing to the creation of a team project that will earn an "A."
3. In their participation in teams in the past they sometimes had personality conflicts with team members, problems with scheduling meetings, and team members who didn't do their fair share of the work.

Question 4

Indicate four potential advantages of cross-functional teams.

Question 5

List any six of John Maxwell's "17 Indisputable Laws of Leadership."

Question 6

List any six of John Maxwell's "17 Indisputable Laws of Leadership."

Question 7

Identify six (of the ten) traits associated with effective teams in the Scholtes Team Model.

Question 8

List six types of teams and the composition of each.

Question 9

What are the five dysfunctions of teams in Lencioni's Five Dysfunctions of Team model?

Question 10

Identify four potential disadvantages of virtual teams.

Question 11

When a professor discusses the importance of teams in organization, a student remarks, "I'm planning to be a computer programmer. That's the skill employers want, and I can do it without being on a team." How might the professor respond?

Question 12

The "TEAM MANAGEMENT COACH" interviews with Cody Candee and Al Johnson in this chapter make clear the importance of advice and experience in teamwork for developing effective ___ skills.

Question 13

The concept of the team as a ___ indicates that it is composed of multiple interrelated factors and all elements must be managed concurrently so they are consistent and mutually supportive.

Question 14

A ___ team increases the likelihood that different functional areas will be aligned in producing a deliverable.

Question 15

You are hoping to develop a team that can take full responsibility for designing all aspects of operations for a specific product or service unit without a formal team leader. That is, you would like to develop a ___ team.

Question 16

Effective teams use tools to collect data to analyze problems, generate problem solutions, and make decisions. Such teams are using the ___.

Question 17

When exploring team-building options for a newly-assembled team, you may decide to engage team members in ___ exercises such as basic sharing of personal information (e.g., personal interests, hobbies)

Question 18

Your firm has been incurred extremely high team-related costs associated with travel and accommodations. As such, it might want to rely more heavily on use of ___ teams.

Question 19

A colleague says, "There are leaders and followers. I really have no desire to be a leader, so I'll just stick to what I do best and be a good follower." As a friend and mentor, how might you respond?

Question 20

Indicate the five primary criteria used to evaluate team excellence in the American Society for Quality's International Team Excellence Award (ITEA) Program.

Question 21

Indicate five (of the eight) differences between teams and groups.

Question 22

One potential problem with self-managing teams is that some employees are not comfortable being empowered.

Question 23

Teams in organizations are often hybrids of two or more team types.

Question 24

According to the Five Dysfunctions of a Team Model, teams need to do all they can to avoid conflict of any kind.

Question 25

Self-managing teams empower team members to take full responsibility for designing and managing all aspects of operations for a specific product or service unit without a formal team leader.

Question 26

Team effectiveness, as in the Hill and Anteby Model, refers specifically to direct measures of overall team performance and efficiency; other types of measures are seen as secondary.

Question 27

The detailed listing of team types provided in Figure 1-3 (in the text) in the chapter includes all team types.

Question 28

A disadvantage of a functional team is that there may be blind spots associated with other perspectives that are not being considered.

Question 29

In the "TEAMS VIDEO: "Burberry CEO Talks Teamwork"" CEO Angela Ahrendts discusses how her organization is reducing its overall reliance on teams but continues to employ teams on critical projects requiring special expertise and communication skills.

Question 30

Maxwell's laws partially overlap with elements of the Scholtes Team Model.

Question 31

The "TEAMS IN THE NEWS: "The Last Best Hope of Teamwork"" feature describes how the U.S. Women's National Team was credited with creating "soccer mania" in the United States during its inspiring performance at the 2011 World Cup. Which of the following is not a reason cited for its success?

A)The team showed a gritty style in which every member played hard and never gave up.
B)The team played with a sense of purpose - to promote women's soccer rather than to just win games.
C)The team stuck together, refraining from criticizing team members even in cases of disagreement.
D)Team members gave credit for great plays to their teammates.
E)None of the above.

Question 32

The advantage that "Issues may be resolved more efficiently" best characterizes which of the following?

A)Self-managing work teams
B)Process improvement teams
C)Virtual teams
D)Cross-functional teams
E)Functional teams

Question 33

The "TEAMS IN THE NEWS: "Google Management Award Winner Learns How to Keep a Team Together" feature describes how Farzad "Fuzzy" Khosrowshahi, an award winning project leader at Google, develops a strong team. Which of the following is not true of Khosrowshahi's skills, motivations, and tactics?

A)He recognizes that engineers at Google can switch between projects at their discretion so it is important to develop a project team that engages members and wants them to remain with the team
B)He gives his team members two weeks a year to pursue any project in which they have an interest
C)He recognizes that team development is important to recruit the best and brightest to his project team in the future
D)He offers pay and incentives far above company norms
E)None of the above

Question 34

Which of the following is not a characteristic of the Hill & Anteby Model?

A)It views the team as a system
B)It sees alignment among the elements of the team as the key to enhancing team effectiveness
C)It considers the team context
D)Its ultimate outcome measure is enhanced team effectiveness
E)None of the above

Question 35

The American Society for Quality focuses on performance of:

A)Functional teams
B)Problem-solving and process improvement teams
C)Self-managing and virtual teams
D)Cross-functional and virtual teams
E)None of the above

Question 36

The first four dysfunctions in the Five Dysfunctions of a Team Model culminate in:

A)Lack of commitment
B)Poor team alignment
C)Inattention to results
D)Lack of awareness of group process
E)Absence of trust

Question 37

Which of the following is not true of problem solving teams?

A)They may require training that can be costly.
B)They are typically composed of individuals who have relevant knowledge and experience related to resolving an undesirable condition or level of performance.
C)They enable qualified individuals who understand the target problem to work together in a systematic manner in order to identify root causes and to implement changes.
D)Similarities in perspectives may increase group cohesion and reduce conflict.
E)None of the above

Question 38

Which of the following was discussed as a potential disadvantage of a cross-functional team?

A)There are potential conflicts between members with different perspectives and priorities.
B)There may be blind spots associated with other functional perspectives not being considered.
C)Problem-solving training may be needed that can be costly.
D)It requires team members to possess an understanding of basic process improvement tools.
E)None of the above.

Question 39

Which of the following is not in the Task Design factor of the Hill and Anteby Model?

A)Whether team tasks are varied or routine
B)Whether team members have autonomy
C)Whether team members work independently in performing their tasks or need to work together to get the job done
D)Whether team members have high levels of well-being and development
E)None of the above

Question 40

Which of the following is not one of the four key stages in the High Performance Teams Model which will be used throughout the text?

A)Designing the team system
B)Developing the team
C)Facilitating the team
D)Rebuilding the team
E)Evaluating the team

Question 41

A 2012 Job Outlook Survey found the Ability to Work as a Team to be in about the middle of the ranking of qualities that employers value most in college graduates.