Deck 9: Establishing and Sustaining a Thriving Career Development Program

Question 1

In developing a career development program needs assessment, both organiza- tional and individual needs should be considered.

Answer 1

True

Question 2

After the selection of and charge to the planning committee, the planner should begin the process of educating committee members on the process and expectations.

Answer 2

True

Question 3

The seven basic principles in marketing are: customer orientation, creating your niche, using promotional writing techniques, promoting benefits, being flexible, focusing on readability, and using what has been proven to work.

Answer 3

False

Question 4

It is recommended that performance measures be short, pen-and-paper evalu- ations at the end of events.

Question 5

Creating an effective strategic plan begins with selecting an effective career development program manager.

Question 6

A career fair is an example of a career development program:

A) Performance measure
B) Performance objective
C) Initiative
D) Core value

Question 7

What is the primary purpose of a mission statement?

A) To answer the question "for what does your program stand?"
B) To differentiate your program from others and provide clarity to those with whom you work
C) To provide an opportunity for people to carefully consider the future services and resources that a career development program might offer
D) To articulate a game plan for delivery of career development program services

Question 8

Program initiative should be driven by program:

A) Objectives
B) Budget
C) Facilities
D) Values

Question 9

In the strategic planning process, which step should come first?

A) Identify performance objectives
B) Create mission statement
C) Conduct needs assessment
D) Measure performance

Question 10

Creating an effective strategic plan begins with:

A) selecting a planning committee
B) identifying the objectives
C) outlining goals
D) all of the above

Question 11

Match the following:

-Objectives

A) Future directions
B) Game plan for implementing a career development program
C) "For what does your program stand?"
D) The story of your strategy in action
E) "Why does your program exist?"

Question 12

Match the following:

-Vision

A) Future directions
B) Game plan for implementing a career development program
C) "For what does your program stand?"
D) The story of your strategy in action
E) "Why does your program exist?"

Question 13

Match the following:

-Mission

A) Future directions
B) Game plan for implementing a career development program
C) "For what does your program stand?"
D) The story of your strategy in action
E) "Why does your program exist?"

Question 14

Match the following:

-Core Values

A) Future directions
B) Game plan for implementing a career development program
C) "For what does your program stand?"
D) The story of your strategy in action
E) "Why does your program exist?"

Question 15

Match the following:

-Strategy

A) Future directions
B) Game plan for implementing a career development program
C) "For what does your program stand?"
D) The story of your strategy in action
E) "Why does your program exist?"

Question 16

Management practices are the foundation on which career development programs succeed or fail.

Question 17

Effective management creates a workplace culture that does not need to recog- nize the contributions of others in the workplace as critical to programmatic outcomes.

Question 18

Connecting career development programs and services to participants and users begins with understanding the needs of the target audience.

Question 19

Effective marketing is a comprehensive and ongoing effort that includes research, program development, marketing strategy or plan, promotional activities, and customer feedback and assessment.

Question 20

One challenge that first-time managers often face is the tendency to fall back on experience that may not be relevant or useful.

Question 21

Career Development Facilitators receive 20 hours of classroom instruction prior to certification and are prepared to provide career development guidance and assistance.

Question 22

Operational excellence is connected to the effectiveness and efficiency of how programs function.

Question 23

The Program Planning Approach describes the strategic planning process mov- ing from performance measures to needs assessments.

Question 24

The measure of success for strategic planning and continuous improvement processes is finding that the needs of the target audience have been met.

Question 25

Needs assessments consider the organizational rather than individual needs.

Question 26

A program's mission statement answers the question "Why does the program exist?"

Question 27

Core values are the principles that represent deeply held beliefs within the organization.

Question 28

Effective vision statements are concise, appealing, and consistent with the mis- sion of the organization.

Question 29

The purpose of defining strategy is to align programmatic activities with the identified needs of a program's target audience or users.

Question 30

Strategy can easily stand alone as a management process.

Question 31

The single goal of any measure is to gather information about the ability of the program to meet the needs of clients.

Question 32

Budgets can be used to prioritize which initiatives have the greatest impact on the objectives relative to the strategy.

Question 33

Social media has not yet had an impact on career development

Question 34

Process evaluation is the basis for setting program goals

Question 35

Effectiveness in achieving the goals is enhanced through an assessment plan, developed annually to respond to critical issues that have emerged over the previous year, or based on the new initiatives introduced