Exam 9: Establishing and Sustaining a Thriving Career Development Program

The single goal of any measure is to gather information about the ability of the program to meet the needs of clients.

Match the following: -Core Values

A program's mission statement answers the question "Why does the program exist?"

Management practices are the foundation on which career development programs succeed or fail.

Effectiveness in achieving the goals is enhanced through an assessment plan, developed annually to respond to critical issues that have emerged over the previous year, or based on the new initiatives introduced

Match the following: -Strategy

In the strategic planning process, which step should come first?

The seven basic principles in marketing are: customer orientation, creating your niche, using promotional writing techniques, promoting benefits, being flexible, focusing on readability, and using what has been proven to work.

The Program Planning Approach describes the strategic planning process mov- ing from performance measures to needs assessments.

Effective marketing is a comprehensive and ongoing effort that includes research, program development, marketing strategy or plan, promotional activities, and customer feedback and assessment.

Creating an effective strategic plan begins with selecting an effective career development program manager.

Process evaluation is the basis for setting program goals

It is recommended that performance measures be short, pen-and-paper evalu- ations at the end of events.

In developing a career development program needs assessment, both organiza- tional and individual needs should be considered.

Match the following: -Mission

The measure of success for strategic planning and continuous improvement processes is finding that the needs of the target audience have been met.

Match the following: -Objectives

Core values are the principles that represent deeply held beliefs within the organization.

Career Development Facilitators receive 20 hours of classroom instruction prior to certification and are prepared to provide career development guidance and assistance.

Budgets can be used to prioritize which initiatives have the greatest impact on the objectives relative to the strategy.