Deck 2: Communication and Listening Skills

Question 1

Functional coordination is one important reason for communicating with:

A)Superiors
B)Peers
C)Subordinates
D)Employees' unions

Answer 1

Peers

Question 2

Communication with superiors involves:

A)Directions
B)Orders
C)Complaints
D)Instructions

Answer 2

Complaints

Question 3

Listening has been identified as one of the "seven habits of highly effective people" by :

A)Lundsteen
B)Stephen Covey
C)Lee Iacocca
D)Tom Peters

Answer 3

Stephen Covey

Question 4

The most basic type of listening is known as :

A)Discriminative listening
B)Comprehension listening
C)Appreciative listening
D)Evaluative listening

Question 5

Dialogic listening is also known as:

A)Empathetic listening
B)Therapeutic listening
C)Relational listening
D)Active listening

Question 6

Readability is determined mainly by :

A)Punctuation
B)Length of words
C)Active and passive voice
D)Spelling

Question 7

FOGINDEX is used to measure:

A)Clarity of message
B)Courtesy of message
C)Readability of message
D)All the above.

Question 8

A message may be understood by an average educated person, if FOGINDEX is:

A)More than 15
B)Less than 15
C)Negative
D)Zero

Question 9

The main objective of communication is:

A)Information and persuasion.
B)Skill and personality development.
C)Control and management.
D)Need.

Question 10

The downward communication flow from

A)A subordinate to a superior.
B)A subordinate to a subordinate.
C)A superior to a superior.
D)A superior to a subordinate.

Question 11

Gossip and rumour are part of ---------communication.

A)Formal.
B)Informal.
C)Horizontal.
D)Vertical.

Question 12

Examples of oral communication----------

A)Letter.
B)E-mail.
C)Telephone.
D)Fax.

Question 13

Which one is an effective audio-visual communication.

A)Cinema.
B)Television.
C)Drama
D)All the above.

Question 14

Advantage of written communication

A)Save time.
B)Save money.
C)Permanent reco

Question 15

Written communication doesn't includes

A)Reports
B)Forms.
C)Notice.
D)None of these.

Question 16

Communication saves time in:

A)Internal communication.
B)Interview.
C)Oral communication.
D)Schedule.

Question 17

. ............... refers to mental disturbances

A)Coherence
B)Notion
C)Distraction
D)Psychological noise

Question 18

Mental turbulence refers to:

A)Inability to understand
B)Confusion in the mind of receiver
C)Confusion in the mind of sender
D)Inability to speak

Question 19

The clarity in communication could be achieved by which of the following techniques?

A)Choose words that are short, familiar and conversational.
B)Construct effective sentences and paragraphs.
C)Achieve appropriate readability.
D)All the above

Question 20

In empathetic communication, we can:

A)Probe
B)Respond to the feelings
C)Interpret
D)advice

Question 21

Conciseness of message refers to:

A)Crispness
B)Comprehensiveness
C)Specificity
D)Brevity

Question 22

Errors in language, grammar or visual representation of facts take away:

A)Clarity
B)Correctness
C)Crispness
D)Conciseness

Question 23

__________ is the process of exchanging messages between a seller and a customer.

A)Organisational communication
B)Business Communication
C)Managerial communication
D)Professional communication

Question 24

Listening, reading, speaking and writing are all types of :

A)Communication skills.
B)Emotional barriers.
C)Evaluation techniques.
D)Nonverbal communication.