Question 1

__________ is the process of exchanging messages between a seller and a customer.

Accepted Answer

A) Organisational communication 
B) Business Communication 
C) Managerial communication 
D) Professional communication 
A) Organisational communication 
B) Business Communication 
C) Managerial communication 
D) Professional communication B

Question 2

A message may be understood by an average educated person, if FOGINDEX is:

Accepted Answer

A) More than 15 
B) Less than 15 
C) Negative 
D) Zero 
A) More than 15 
B) Less than 15 
C) Negative 
D) Zero B

Question 3

In empathetic communication, we can:

Accepted Answer

A) Probe 
B) Respond to the feelings 
C) Interpret 
D) advice 
A) Probe 
B) Respond to the feelings 
C) Interpret 
D) advice B

Question 4

The downward communication flow from

Accepted Answer

A) A subordinate to a superior. 
B) A subordinate to a subordinate. 
C) A superior to a superior. 
D) A superior to a subordinate. 
A) A subordinate to a superior. 
B) A subordinate to a subordinate. 
C) A superior to a superior. 
D) A superior to a subordinate.

Question 5

Written communication doesn't includes

Accepted Answer

A) Reports 
B) Forms. 
C) Notice. 
D) None of these. 
A) Reports 
B) Forms. 
C) Notice. 
D) None of these.

Question 6

Advantage of written communication

Accepted Answer

A) Save time. 
B) Save money. 
C) Permanent reco 
A) Save time. 
B) Save money. 
C) Permanent reco

Question 7

Listening, reading, speaking and writing are all types of :

Accepted Answer

A) Communication skills. 
B) Emotional barriers. 
C) Evaluation techniques. 
D) Nonverbal communication. 
A) Communication skills. 
B) Emotional barriers. 
C) Evaluation techniques. 
D) Nonverbal communication.

Question 8

Mental turbulence refers to:

Accepted Answer

A) Inability to understand 
B) Confusion in the mind of receiver 
C) Confusion in the mind of sender 
D) Inability to speak 
A) Inability to understand 
B) Confusion in the mind of receiver 
C) Confusion in the mind of sender 
D) Inability to speak

Question 9

Dialogic listening is also known as:

Accepted Answer

A) Empathetic listening 
B) Therapeutic listening 
C) Relational listening 
D) Active listening 
A) Empathetic listening 
B) Therapeutic listening 
C) Relational listening 
D) Active listening

Question 10

The main objective of communication is:

Accepted Answer

A) Information and persuasion. 
B) Skill and personality development. 
C) Control and management. 
D) Need. 
A) Information and persuasion. 
B) Skill and personality development. 
C) Control and management. 
D) Need.

Question 11

Listening has been identified as one of the "seven habits of highly effective people" by :

Accepted Answer

A) Lundsteen 
B) Stephen Covey 
C) Lee Iacocca 
D) Tom Peters 
A) Lundsteen 
B) Stephen Covey 
C) Lee Iacocca 
D) Tom Peters

Question 12

. ............... refers to mental disturbances

Accepted Answer

A) Coherence 
B) Notion 
C) Distraction 
D) Psychological noise 
A) Coherence 
B) Notion 
C) Distraction 
D) Psychological noise

Question 13

Functional coordination is one important reason for communicating with:

Accepted Answer

A) Superiors 
B) Peers 
C) Subordinates 
D) Employees' unions 
A) Superiors 
B) Peers 
C) Subordinates 
D) Employees' unions

Question 14

Readability is determined mainly by :

Accepted Answer

A) Punctuation 
B) Length of words 
C) Active and passive voice 
D) Spelling 
A) Punctuation 
B) Length of words 
C) Active and passive voice 
D) Spelling

Question 15

The clarity in communication could be achieved by which of the following techniques?

Accepted Answer

A) Choose words that are short, familiar and conversational. 
B) Construct effective sentences and paragraphs. 
C) Achieve appropriate readability. 
D) All the above 
A) Choose words that are short, familiar and conversational. 
B) Construct effective sentences and paragraphs. 
C) Achieve appropriate readability. 
D) All the above

Question 16

Gossip and rumour are part of ---------communication.

Accepted Answer

A) Formal. 
B) Informal. 
C) Horizontal. 
D) Vertical. 
A) Formal. 
B) Informal. 
C) Horizontal. 
D) Vertical.

Question 17

Errors in language, grammar or visual representation of facts take away:

Accepted Answer

A) Clarity 
B) Correctness 
C) Crispness 
D) Conciseness 
A) Clarity 
B) Correctness 
C) Crispness 
D) Conciseness

Question 18

Communication saves time in:

Accepted Answer

A) Internal communication. 
B) Interview. 
C) Oral communication. 
D) Schedule. 
A) Internal communication. 
B) Interview. 
C) Oral communication. 
D) Schedule.

Question 19

Examples of oral communication----------

Accepted Answer

A) Letter. 
B) E-mail. 
C) Telephone. 
D) Fax. 
A) Letter. 
B) E-mail. 
C) Telephone. 
D) Fax.

Question 20

The most basic type of listening is known as :

Accepted Answer

A) Discriminative listening 
B) Comprehension listening 
C) Appreciative listening 
D) Evaluative listening 
A) Discriminative listening 
B) Comprehension listening 
C) Appreciative listening 
D) Evaluative listening

__________ is the process of exchanging messages between a seller and a customer.

A message may be understood by an average educated person, if FOGINDEX is:

In empathetic communication, we can:

The downward communication flow from

Written communication doesn't includes

Advantage of written communication

Listening, reading, speaking and writing are all types of :

Mental turbulence refers to:

Dialogic listening is also known as:

The main objective of communication is:

Listening has been identified as one of the "seven habits of highly effective people" by :

. ............... refers to mental disturbances

Functional coordination is one important reason for communicating with:

Readability is determined mainly by :

The clarity in communication could be achieved by which of the following techniques?

Gossip and rumour are part of ---------communication.

Errors in language, grammar or visual representation of facts take away:

Communication saves time in:

Examples of oral communication----------

The most basic type of listening is known as :

Communication: Understanding the Basics

Communication and Language

Communication and Presentation Skills

Communication and Professional Writing Essentials

Types and Forms of Communication

Business Report Elements and Communication Barriers

Filters

Exam 2: Communication and Listening Skills

__________ is the process of exchanging messages between a seller and a customer.

A message may be understood by an average educated person, if FOGINDEX is:

In empathetic communication, we can:

The downward communication flow from

Written communication doesn't includes

Advantage of written communication

Listening, reading, speaking and writing are all types of :

Mental turbulence refers to:

Dialogic listening is also known as:

The main objective of communication is:

Listening has been identified as one of the "seven habits of highly effective people" by :

. ............... refers to mental disturbances

Functional coordination is one important reason for communicating with:

Readability is determined mainly by :

The clarity in communication could be achieved by which of the following techniques?

Gossip and rumour are part of ---------communication.

Errors in language, grammar or visual representation of facts take away:

Communication saves time in:

Examples of oral communication----------

The most basic type of listening is known as :

Communication: Understanding the Basics

Communication and Language

Communication and Presentation Skills

Communication and Professional Writing Essentials

Types and Forms of Communication

Business Report Elements and Communication Barriers

Filters