Deck 2: Business Communication and Language

Question 1

Memo is derived from a Latin word which means :

A)a thing which must be remembered
B)a thing which must be memorized
C)a thing which must be written
D)a thing which must be communicated

Answer 1

a thing which must be remembered

Question 2

One characteristic of a memo is :

A)formal
B)tool for external communication
C)concise
D)pretentious

Answer 2

concise

Question 3

All the following types of information can be posted on the intranet, except:

A)employee benefits
B)declared holidays
C)company policies
D)performance appraisals

Answer 3

performance appraisals

Question 4

One advantage of the intranet is :

A)easy to develop and maintain
B)easy to get started
C)avoids information overload
D)will be readily used by all employees

Question 5

One disadvantage of the intranet is :

A)large investment in time and money
B)encourages grapevine
C)is inferior to email
D)not suited for small organizations

Question 6

All the following are principles of business letter writing, except:

A)consideration
B)directness
C)precision
D)ambiguity

Question 7

Which of the following is not a compulsory part of a business letter?

A)salutation
B)close
C)attention line
D)body

Question 8

A press release is better known today as :

A)public relations
B)publicity
C)news release
D)advertising

Question 9

One advantage of a news release is :

A)unpaid form of communication
B)highly credible
C)can appear in all media
D)reaches more number of people

Question 10

Which of the following does not describe a report?

A)orderly
B)subjective
C)helps decision making
D)helps in problem solving

Question 11

The quality of a report is determined mainly by:

A)the language of the report
B)the visual aspects
C)the length of the report
D)the accuracy of the data

Question 12

A resume summarizes the following:

A)strengths and weaknesses
B)personality
C)education and experience
D)hobbies

Question 13

Which of the following is characteristic of a chronological resume?

A)appropriate for experienced candidates
B)mentions most recent job or qualification first
C)appropriate when education and experience are unrelated to the job applied for
D)not commonly used

Question 14

The main purpose of a group discussion is to measure :

A)knowledge
B)personality
C)group communication skills
D)leadership skills

Question 15

The primary role of a moderator is to:

A)facilitate the smooth functioning of the gd
B)keep track of time
C)announce the gd topic
D)interfere during the gd

Question 16

Arriving ahead of time for a meeting is an example of :

A)feedback
B)body language
C)non-verbal communication
D)verbal communication

Question 17

The message sent is not always the same as the meaning attached to the message. This is because of the:

A)wrong sender
B)wrong medium
C)faulty message
D)inaccurate decoding

Question 18

The term "cardiac orifice" is an example of:

A)words with multiple meanings
B)jargon
C)highly specific language
D)biased language

Question 19

Wrong decoding means:

A)badly worded message
B)message sent to wrong receiver
C)interpreted meaning is different from intended message
D)message sent by wrong sender

Question 20

If you are the Advertising Manager of a company, your peers would include:

A)market research manager
B)vice president marketing
C)marketing executive
D)vice president sales

Question 21

The purpose of public relations is:

A)to sell the company's products
B)to communicate with shareholders
C)to project a favourable image of the company among various publics
D)to communicate during a crisis

Question 22

Passive listening means:

A)hard work
B)hearing the sound of words
C)hearing the meaning of words
D)processing the information

Question 23

Which of the following is not an indication of active listening?

A)egocentrism
B)engaging in conversation with the speaker
C)taking notes
D)reconstructing the information

Question 24

The words "cognizant" and "aware" m ean the same thing. Using "cognizant" instead of "aware" is an example of :

A)simple word
B)complex word
C)jargon
D)frequently misused word

Question 25

Simple words should be used for all the following reasons, except:

A)need less time and space
B)allow reader to focus on the idea
C)allow reader to get the intended message
D)attract attention to the word itself