Question 1

One characteristic of a memo is :

Accepted Answer

A) formal 
B) tool for external communication 
C) concise 
D) pretentious 
A) formal 
B) tool for external communication 
C) concise 
D) pretentious C

Question 2

The term "cardiac orifice" is an example of:

Accepted Answer

A) words with multiple meanings 
B) jargon 
C) highly specific language 
D) biased language 
A) words with multiple meanings 
B) jargon 
C) highly specific language 
D) biased language B

Question 3

The quality of a report is determined mainly by:

Accepted Answer

A) the language of the report 
B) the visual aspects 
C) the length of the report 
D) the accuracy of the data 
A) the language of the report 
B) the visual aspects 
C) the length of the report 
D) the accuracy of the data D

Question 4

Which of the following is characteristic of a chronological resume?

Accepted Answer

A) appropriate for experienced candidates 
B) mentions most recent job or qualification first 
C) appropriate when education and experience are unrelated to the job applied for 
D) not commonly used 
A) appropriate for experienced candidates 
B) mentions most recent job or qualification first 
C) appropriate when education and experience are unrelated to the job applied for 
D) not commonly used

Question 5

If you are the Advertising Manager of a company, your peers would include:

Accepted Answer

A) market research manager 
B) vice president marketing 
C) marketing executive 
D) vice president sales 
A) market research manager 
B) vice president marketing 
C) marketing executive 
D) vice president sales

Question 6

Arriving ahead of time for a meeting is an example of :

Accepted Answer

A) feedback 
B) body language 
C) non-verbal communication 
D) verbal communication 
A) feedback 
B) body language 
C) non-verbal communication 
D) verbal communication

Question 7

Which of the following is not an indication of active listening?

Accepted Answer

A) egocentrism 
B) engaging in conversation with the speaker 
C) taking notes 
D) reconstructing the information 
A) egocentrism 
B) engaging in conversation with the speaker 
C) taking notes 
D) reconstructing the information

Question 8

A press release is better known today as :

Accepted Answer

A) public relations 
B) publicity 
C) news release 
D) advertising 
A) public relations 
B) publicity 
C) news release 
D) advertising

Question 9

Memo is derived from a Latin word which means :

Accepted Answer

A) a thing which must be remembered 
B) a thing which must be memorized 
C) a thing which must be written 
D) a thing which must be communicated 
A) a thing which must be remembered 
B) a thing which must be memorized 
C) a thing which must be written 
D) a thing which must be communicated

Question 10

Passive listening means:

Accepted Answer

A) hard work 
B) hearing the sound of words 
C) hearing the meaning of words 
D) processing the information 
A) hard work 
B) hearing the sound of words 
C) hearing the meaning of words 
D) processing the information

Question 11

One disadvantage of the intranet is :

Accepted Answer

A) large investment in time and money 
B) encourages grapevine 
C) is inferior to email 
D) not suited for small organizations 
A) large investment in time and money 
B) encourages grapevine 
C) is inferior to email 
D) not suited for small organizations

Question 12

All the following are principles of business letter writing, except:

Accepted Answer

A) consideration 
B) directness 
C) precision 
D) ambiguity 
A) consideration 
B) directness 
C) precision 
D) ambiguity

Question 13

Which of the following is not a compulsory part of a business letter?

Accepted Answer

A) salutation 
B) close 
C) attention line 
D) body 
A) salutation 
B) close 
C) attention line 
D) body

Question 14

The words "cognizant" and "aware" m ean the same thing. Using "cognizant" instead of "aware" is an example of :

Accepted Answer

A) simple word 
B) complex word 
C) jargon 
D) frequently misused word 
A) simple word 
B) complex word 
C) jargon 
D) frequently misused word

Question 15

Wrong decoding means:

Accepted Answer

A) badly worded message 
B) message sent to wrong receiver 
C) interpreted meaning is different from intended message 
D) message sent by wrong sender 
A) badly worded message 
B) message sent to wrong receiver 
C) interpreted meaning is different from intended message 
D) message sent by wrong sender

Question 16

The message sent is not always the same as the meaning attached to the message. This is because of the:

Accepted Answer

A) wrong sender 
B) wrong medium 
C) faulty message 
D) inaccurate decoding 
A) wrong sender 
B) wrong medium 
C) faulty message 
D) inaccurate decoding

Question 17

One advantage of the intranet is :

Accepted Answer

A) easy to develop and maintain 
B) easy to get started 
C) avoids information overload 
D) will be readily used by all employees 
A) easy to develop and maintain 
B) easy to get started 
C) avoids information overload 
D) will be readily used by all employees

Question 18

A resume summarizes the following:

Accepted Answer

A) strengths and weaknesses 
B) personality 
C) education and experience 
D) hobbies 
A) strengths and weaknesses 
B) personality 
C) education and experience 
D) hobbies

Question 19

Simple words should be used for all the following reasons, except:

Accepted Answer

A) need less time and space 
B) allow reader to focus on the idea 
C) allow reader to get the intended message 
D) attract attention to the word itself 
A) need less time and space 
B) allow reader to focus on the idea 
C) allow reader to get the intended message 
D) attract attention to the word itself

Question 20

The primary role of a moderator is to:

Accepted Answer

A) facilitate the smooth functioning of the gd 
B) keep track of time 
C) announce the gd topic 
D) interfere during the gd 
A) facilitate the smooth functioning of the gd 
B) keep track of time 
C) announce the gd topic 
D) interfere during the gd

One characteristic of a memo is :

The term "cardiac orifice" is an example of:

The quality of a report is determined mainly by:

Which of the following is characteristic of a chronological resume?

If you are the Advertising Manager of a company, your peers would include:

Arriving ahead of time for a meeting is an example of :

Which of the following is not an indication of active listening?

A press release is better known today as :

Memo is derived from a Latin word which means :

Passive listening means:

One disadvantage of the intranet is :

All the following are principles of business letter writing, except:

Which of the following is not a compulsory part of a business letter?

The words "cognizant" and "aware" m ean the same thing. Using "cognizant" instead of "aware" is an example of :

Wrong decoding means:

The message sent is not always the same as the meaning attached to the message. This is because of the:

One advantage of the intranet is :

A resume summarizes the following:

Simple words should be used for all the following reasons, except:

The primary role of a moderator is to:

Communication and Correspondence: Types and Forms

Understanding Communication Processes and Elements

Communication: Types, Barriers, and Best Practices

Communication Terminology and Strategies

Aspects of Communication and Its Application

Communication and Related Concepts in an Organization

Presentation, CV, and Business Letter Terminology and Concepts

Business Communication and Presentation Strategies

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Exam 2: Business Communication and Language

One characteristic of a memo is :

The term "cardiac orifice" is an example of:

The quality of a report is determined mainly by:

Which of the following is characteristic of a chronological resume?

If you are the Advertising Manager of a company, your peers would include:

Arriving ahead of time for a meeting is an example of :

Which of the following is not an indication of active listening?

A press release is better known today as :

Memo is derived from a Latin word which means :

Passive listening means:

One disadvantage of the intranet is :

All the following are principles of business letter writing, except:

Which of the following is not a compulsory part of a business letter?

The words "cognizant" and "aware" m ean the same thing. Using "cognizant" instead of "aware" is an example of :

Wrong decoding means:

The message sent is not always the same as the meaning attached to the message. This is because of the:

One advantage of the intranet is :

A resume summarizes the following:

Simple words should be used for all the following reasons, except:

The primary role of a moderator is to:

Communication and Correspondence: Types and Forms

Understanding Communication Processes and Elements

Communication: Types, Barriers, and Best Practices

Communication Terminology and Strategies

Aspects of Communication and Its Application

Communication and Related Concepts in an Organization

Presentation, CV, and Business Letter Terminology and Concepts

Business Communication and Presentation Strategies

Filters