Deck 22: Management

Question 1

The long-term, endgame goals of an organization in terms of its overall mission and basic operation are called:

A)Final analysis plan
B)Intermediary goals
C)Organizational objectives
D)Proximal goals

Answer 1

Organizational objectives

Question 2

When the internal structure of an organization changes, thus altering the job responsibilities of members, replacing acts required by the previous structure with acts required by the new structure is called:

A)Role replacement
B)Behavioral substitution
C)Work identity modification
D)Action addendum

Answer 2

Behavioral substitution

Question 3

A leader who excels at the mechanics of structuring work for others and communicating effectively with workers is what kind of leader?

A)Career commendation leader
B)Excellence exception leader
C)Superior success strategy leader
D)High-high leader

Answer 3

High-high leader

Question 4

When an organization is serving a social goal beyond its basic legal, economic, and ethic responsibility, it is meeting its:

A)Discretionary responsibility
B)Human rights responsibility
C)Responsibility of good faith
D)Public service responsibility

Question 5

Which of the following was not created through the Civil Service Reform Act of 1978?

A)United States Civil Service Commission
B)United State Merit Systems Protection Board
C)Federal Labor Relations Authority
D)United States Office of Personnel Management

Question 6

For which of the following events can an employee not be granted unpaid, job-protected leave under the Family Medical and Leave Act?

A)The birth of a child
B)To attend significant family milestones like weddings and graduations
C)To care for an immediate family member in the armed forces who has become injured or fallen ill
D)The placement of a foster child in the employee's home

Question 7

Which motivational strategy would be most likely to reduce cognitive dissonance in workers when they are asked to perform work-related tasks?

A)Offering a raise to the person who completes the task most efficiently
B)Offering no reward
C)Offering a promotion to the person who completes the task most efficiently
D)Firing the person who completes the task least efficiently

Question 8

The desired outcome that compels a person to meet a certain goal is what type of motivation?

A)Extrinsic
B)Exterior
C)Ulterior
D)Outward

Question 9

To what degree should managers be aware of their employees' personal affairs?

A)Managers should have as little knowledge as possible about the personal lives of their employees.
B)Managers should know relevant emergency contact and taxpayer information, but nothing more.
C)Managers should be familiar with the spouses or domestic partners, children and significant cultural affiliations of their employees.
D)Managers should perform background checks on all employees and keep detailed records of all of their personal information.

Question 10

The primary difference between management and leadership is:

A)That management is practiced only by subordinates in an organization, but leadership is practiced by the most senior member of the organization
B)That leadership can occur anywhere within the ranks of an organization, whereas management must come from a superior
C)That management is the supervision or guidance of a group according to already established protocol and goals, whereas leadership is directing a group on a new course for which there is no established protocol
D)That a leader must be actively "doing" something, whereas a manager must avoid doing anything that would disrupt the status quo

Question 11

One of the earliest modern laws pertaining to Equal Employment Opportunity in the United States "prohibits employment discrimination based on race, color, religion, sex, or national origin." This law is part of the Civil Rights Act of:

A)1954
B)1964
C)1968
D)1991

Question 12

One effective delegation tactic is to:

A)Lay out all of the necessary information at the onset of the task so that the delegate can work on their own from that point forward
B)Divide a task among several delegates so the workload is shared and workers can draw from each others' strengths
C)Allow a delegate to step back from the task if they feel overwhelmed or unable to perform to the manager's or their own expectations
D)Maintain a loose expectation of the methods the delegate employs to get the job accomplished

Question 13

Which of the following are attributes of qualitative research?

A)A standard questionnaire used for each respondent, the results of which are used for further decision making
B)Interviews regarding motivation as it relates to the research subject, the product of which is used to make a final decision
C)Randomly-chosen individuals within a carefully selected group that represents a larger population whose responses are used for further decision making
D)Group discussion, the content of which is used for further decision making

Question 14

Power that is correlated with a manager's charisma and their interpersonal skills is what type of power?

A)Positional power
B)Reward power
C)Referent power
D)Persuasive power

Question 15

Dividing members of the marketplace into subgroups based on personality characteristics or social status is called:

A)Categorical segmentation
B)Psychographic segmentation
C)Demographic segmentation
D)Identity segmentation

Question 16

Which of the following is an example of quantitative research?

A)An election day exit poll consisting of three simple questions
B)A town hall meeting
C)A PSA viewing discussion group
D)A free-response questionnaire the respondent answers at home then mails to submit it

Question 17

When a manager decides which resources are available to certain workers and the duration of their availability, the manager is fulfilling which role?

A)Resource appropriation
B)Resource allocation
C)Means distribution
D)Resource budgeting

Question 18

Situational Leadership Theory postulates that:

A)Every leader must take control of the situation in which they are working at the onset of the project or they will ultimately lose control of it.
B)The situation dictates what type of leader a person is rather than choosing or creating a leadership model to follow.
C)There is no "right" way to lead; good leadership requires the leader to adapt to the situation in which they are working and to the personalities of the workers they are leading.
D)Every situation can be controlled by a set standard of leadership conduct and the working environment and workplace manifestations of worker personalities can be managed.

Question 19

The acronym SMART goals stands for which objectives?

A)Goals that are structured, maximize resources, authoritative, rewarding and testable
B)Goals that are specific, measurable, attainable, realistic and timely
C)Goals that are simple, measurable, achievement-driven, renewable and tested
D)Goals that are set, methodical, actionable, rescuable and timely

Question 20

Which classical writer argued that leaders must be loved and feared by followers in order to reach optimum effectiveness?

A)Niccol? Machiavelli
B)Adam Smith
C)Marquis de Sade
D)Sun Tzu

Question 21

The second stage of Scientific Management is:

A)Establishing rules and order for the task
B)Training workers
C)Establishing goals to work toward
D)Selecting workers

Question 22

Who do first-line managers manage?

A)Mid-level managers
B)Non-managerial employees
C)Top-level managers
D)They don't manage anyone because they are on the lowest rung of the management ladder.

Question 23

When a manager gives control of a project or operations to subordinates, the manager is practicing this leadership style:

A)Laissez-faire
B)Participative
C)Transformational
D)People-oriented

Question 24

The qualities of an organization that are the most well-developed and make it competitive in the marketplace are its:

A)Achievement sectors
B)Bottom-line values
C)Net values
D)Distinctive competencies

Question 25

The phenomenon that experience impairs performance in low-stress situations while it improves performance in high-stress situations was an auxiliary finding in the research of which leadership strategy?

A)James normative relationship model
B)Vroom-Yetton model
C)Fiedler contingency theory
D)Handler practicum

Question 26

Goal-setting theory contends that workers are more productive and successful when:

A)Goals are easy for every team member to meet, members are given adequate time to meet the goals and are compensated commensurately for their work
B)They are permitted to determine their own goals and time frames for achieving them
C)Goals are dictated to them in a clear and concise manner
D)Their goals are specific and challenging, and something on which they collaborated or readily accept

Question 27

The assertion that a person or group should never act to the detriment of the least among them is the principle of:

A)Established equality
B)Wealth redistribution
C)Fair practice
D)Distributive justice

Question 28

Which of the following is an example of a proximal goal?

A)Managing the workers in close proximity effectively throughout the project
B)Facilitating communication between every managerial level of an organization
C)Completing the first stage of a yearlong plan in one month
D)Completing a project on time

Question 29

The Landrum-Griffith Act of 1959:

A)Required laborers in certain job fields to join their respective unions and provided for more federal oversight of union activities
B)Allowed for unions to begin forming and bargaining collectively with employers on behalf of their members
C)Promoted democracy in unions, eliminated racketeering, and provided for more federal oversight of union activities
D)Prohibited unionization of all public sector professions

Question 30

The Vroom-Yetton decision model is also known as the:

A)Nominal risk model
B)Leadership participation model
C)Change management model
D)Management by objectives model

Question 31

The second stage of team development, "storming," earned its name from what event that occurs during this second stage of group work?

A)Competition and conflict among group members
B)Brainstorming strategies to meet the stated goals
C)Brainstorming goals to set for the project
D)Storming resources or resource suppliers to acquire the necessary goods and services required to execute the project

Question 32

The Management by Objectives (MBO) strategy identifies how many key results areas in which managers should pursue clear objectives?

A)8
B)4
C)6
D)10

Question 33

The thesis of McClelland's Achievement Motivation theory is:

A)Workers are motivated to produce in relation to their level of ability, which is dictated by intelligence and skill set.
B)Workers are motivated to produce in relation to a set of fundamental needs dictated by their culture.
C)Workers are motivated to produce in relation to personal goals, but the desire for higher status almost always overrides any other goals they possess.
D)Workers are motivated to produce in relation to what their personal goals are with each worker having a unique set of goals.

Question 34

Designing a marketing plan that targets and serves the needs of a particular group within the marketplace is called:

A)Marketing by demographic
B)Allocation of cost benefit resources
C)Effective segmentation
D)Proprietary market analysis

Question 35

Which social responsiveness strategy is a company utilizing when it is faced with a problem or negative consequence and does less than the public expects to address the issue?

A)Accommodative strategy
B)Reactive strategy
C)Proactive strategy
D)Defensive strategy

Question 36

Which of the following is not one of the five types of managers?

A)Administrator
B)Line
C)Budgetary
D)General

Question 37

Designing or determining courses of action is part of which stage of the decision-making process?

A)It could be part of any stage
B)First
C)Third
D)Second

Question 38

When a manager accepts responsibility for their actions and decisions to the same degree that managed workers are held responsible, it is a demonstration of:

A)Bridging the managerial gap
B)Workplace equality
C)Accountability
D)Legitimacy

Question 39

The four functions of a manager are to plan, organize, lead and:

A)Assess
B)Control
C)Explain
D)Decide

Question 40

Which of the following is not one of the three skill sets required to effectively manage others?

A)Directional
B)Conceptual
C)Technical
D)Interpersonal

Question 41

The Acceptance Theory of Authority expresses that:

A)Workers will generally accept whatever the leading authority figure asks them to accept.
B)The perceived authority of a manager's commands is correlated to whether or not a worker considers the message and its sender legitimate.
C)Workers generally fear authority figure and therefore accept their commands to avoid reprisal or disapproval.
D)A worker has to personally like a manager or leader before they can fully accept the manager's authority over them.

Question 42

What did the Hawthorne Studies reveal about worker motivation?

A)That the atmosphere of a work group and participative supervision affect the degree of productivity
B)That the laissez-faire management style is most effective
C)That a substantial percentage of the workforce will engage in acts that are discordant with their personal values systems if offered enough compensation
D)That workers have a ceiling to their productivity - once their basic needs are met their productivity begins to wane

Question 43

Viewing an organization in terms of the way its parts work together is:

A)Dimensional theory
B)Group work theory
C)Reductionism theory
D)Systems theory

Question 44

The plans that middle managers create and implement to allocate use of resources, time, and manpower in the near future (six months to two years) are which kind of plan?

A)Budgets or budgetary plans
B)Allocation plans
C)Tactical plans
D)Discretionary plans

Question 45

The National Labor Relations Act of 1935 (the Wagner Act) requires what?

A)That companies provide benefits packages for workers including medical care
B)That workers be hired or fired based on qualifications and performance rather than discriminatory factors such as gender or race
C)That children under the age of 18 not be allowed to work in dangerous conditions or without parental permission
D)That employees have the freedom to form unions and that those unions can negotiate with employers for the benefit of union members

Question 46

The acronyms of SWOT Analysis or WOTS-UP Analysis stand for which four factors that managers analyze?

A)Strengths, weaknesses, opportunities and threats
B)Spending, worker productivity, objective achievement and time
C)Strengths, work rate, order and time
D)Success, worker morale, objectives and target actualization

Question 47

The organization responsible for producing and distributing public service announcements on behalf of non-profit groups and U.S. government agencies is:

A)Better Business Bureau
B)MacArthur Group
C)America First
D)Ad Council

Question 48

Which of the following is an example of procedural justice in the workplace?

A)Planning all of the procedures necessary for a task on a timetable that allows them to receive equal time and consideration
B)Doing a project justice by allowing it proper time to reach conclusion through proper execution
C)Explaining why negative feedback is given to an employee when they receive it
D)Handling workplace conflicts, even those with legal implication, within the organization

Question 49

Vroom's Expectancy Theory explains that:

A)Workers expect their reward level to increase over time and their productivity declines if they are not routinely rewarded.
B)Workers are more likely to perform well if the outcome is something they value.
C)Workers expect to work disproportionately more in comparison to their level of reward.
D)Workers expect to work at a level equal to that of their reward.