Deck 1: Training, Learning, and Organizational Development

Question 1

Which of the following is not a stage in the systematic training cycle?

A)Evaluation
B)Assessing training needs
C)Planning the training
D)Job instruction on a one to one basis

Answer 1

Job instruction on a one to one basis

Question 2

Consultants for training and development render consulting at:

A)Individual and interpersonal level
B)Managerial level
C)Organizational level
D)All of the above

Answer 2

All of the above

Question 3

Training and development is a _____ of an organisation.

A)System
B)Sub-system
C)Element
D)Component

Answer 3

Sub-system

Question 4

It focuses on the milestones that the organization would like to achieve after the defined point of time.

A)Mission
B)Values
C)Vision
D)Strategy

Question 5

This model helps in determining and developing the favorable strategies, sequencing the content, and delivering media for the types of training objectives to be achieved.

A)System model
B)Development model
C)Instructional system development model
D)Transition model

Question 6

It is future oriented:

A)Training
B)Development
C)Education
D)Mentoring

Question 7

Which of the following is the best definition of a learning organisation?

A)An organisation which facilitates the learning of all its members and continuously transforms itself.
B)An organisation in which the managers are encouraged to develop
C)An organisation which facilitates the learning of all its members in order to preserve the status quo
D)An organisation which does a lot of training on an ad hoc basis

Question 8

Information processing model and the social interaction model refers to:

A)Cognitive theory of learning
B)Behaviourism theory
C)Forgetting theory
D)Retention theory

Question 9

The stage in which the learning curve levels off is called:

A)Learning capability
B)Discouraging stage
C)Over learning period
D)Learning plateau

Question 10

It is a process which relates to bringing a number of perspectives to finding a single answer - usually right or wrong:

A)Assimilating
B)Diverging
C)Converging
D)Accommodating

Question 11

It results when a person gives meaning to sensations:

A)Effect
B)Readiness
C)Sensitivity
D)Perception

Question 12

Learning is a:

A)Cognitive process
B)Emotional process
C)Botha and b
D)None of the above

Question 13

This learning style prefers using your body, hands and sense of touch:

A)Kinesthetic
B)Logical
C)Social
D)Mathematical

Question 14

Learning by identifying one's own learning objectives refers to:

A)Other directed learning
B)Self-directed learning
C)Structured learning
D)Unstructured learning

Question 15

Which of the following is not the environmental factor that influences the learning process:

A)Training strategies, methods and techniques
B)Trainer/training team
C)General learning environment in the programme
D)Desire for personal growth and development

Question 16

Learning to prepare the individual but not related to specific present or future job is called:

A)Training
B)Counseling
C)Development
D)Education

Question 17

Formula and implementation of ideas take place at all levels of the organization in:

A)Flat organisation
B)Learning organizations
C)Structured organizations
D)Traditional organizations

Question 18

"The key is not getting the right strategy but fostering strategic thinking". This statement was given by:

A)John enton
B)Mintzberg
C)RensisLikert
D)Peter Senge

Question 19

It is the ability to formulate unique approaches to problem solving and decision making:

A)System thinking
B)Creativity
C)Personal mastery
D)Sensitivity

Question 20

It is understood as the ability of an organization to gain insight and understanding from experience through experimentation, observation, analysis and a willingness to examine both success and failures:

A)Learning organizations
B)System thinking
C)Organizational learning
D)Mental models

Question 21

It is not a major input to learning:

A)Capability
B)Change
C)Competency
D)Sensitivity

Question 22

Who is described as being a radical behaviourist?

A)Skinner.
B)Bandura.
C)Watson.
D)Pavlov.

Question 23

Consequences that discourage repetition of a particular behaviour are called:

A)operant conditioning.
B)negative reinforcement.
C)positive reinforcement.
D)extinction.

Question 24

The model of personality as learned habits was developed by:

A)Dollard and Miller.
B)Watson.
C)Bandura.
D)Skinner

Question 25

Dollard and Miller classify the situation where we have to choose between two equally attractive goals as:

A)approach-approach conflict.
B)avoidance-avoidance conflict
C)approach-avoidance conflict
D)double approach-avoidance conflict

Question 26

The processes that drive behaviour in Bandura's model are called:

A)reciprocal determinism.
B)principle of opposites
C)motivational forces
D)internal self-regulatory processes.

Question 27

In Bandura's model, the situation where an individual enlists someone else to help change some aspect of their life is called:

A)Interpersonal agency
B)personal agency
C)collective agency
D)proxy agency

Question 28

It is future oriented:

A)Training
B)Development
C)Education
D)Mentoring

Question 29

HRM is associated with the management of;

A)General people
B)Financial resources
C)Organizational people
D)Community members

Question 30

Cost of human resources refers to;

A)Company profits
B)Employee shares
C)Salary packages
D)Earned revenues

Question 31

Top level managers require __________________ skills the most;

A)Technical
B)Interpersonal
C)Conceptual
D)Mechanical

Question 32

Matching the job description with the individuals' qualification is an important aspect of;

A)IS
B)MIS
C)HRIS
D)DBMS

Question 33

HR managers are generally the _______________ managers;

A)Line
B)Middle
C)Staf
D)Top

Question 34

Manufacturing was the main concern of personnel department during;

A)Mechanistic period
B)Catalytic period
C)Organist period
D)Strategic period

Question 35

SWOT Analysis is a tool for;

A)Determining organization's mission
B)Developing organizational goals
C)Formulating strategies
D)Environmental scanning

Question 36

Jobs are identified & grouped while;

A)Planning
B)Organizing
C)Leading
D)Controlling

Question 37

According to the Hawthorne studies, the productivity of employees;

A)Increased by increasing light
B)Decreased by decreasing light
C)Increased by observing them
D)No change in their productivity

Question 38

Organizational goals should be;

A)Achievable
B)Ambiguous
C)Random
D)Vague

Question 39

__________ refers to the learning opportunities designed to help employees grow.

A)Training
B)Development
C)Education
D)All of the above

Question 40

How does training and development offer competitive advantage to an organisation?

A)Removing performance decencies
B)Deficiency is caused by a lack of ability
C)Individuals have the aptitude and motivation to learn
D)None of the above

Question 41

Which of the following is a benefit of employee training?

A)Improves morale
B)Helps people identify with organisational goals
C)Provides a good climate for learning, growth and co - ordination
D)None of the above

Question 42

Choose which of the following is a benefit to the individual while receiving training?

A)Creates an appropriate climate for growth, communication
B)Aids in increasing productivity and/ or quality of work
C)Satisfies a personal needs of the trainer
D)None of the above

Question 43

Which of this is a step in training process?

A)KSA deficiency
B)Provide proper feedback
C)Obstacles in the system
D)Use of evaluation models

Question 44

Which of the following is a method used in group or organisational training needs assessment?

A)Consideration of current and projected changes
B)Rating scales
C)Interviews
D)Questionnaires

Question 45

_________ seeks to examine the goals of the organisation and the trends that are likely to affect these goals.

A)Organisational Support
B)Organisational analysis
C)Person analysis
D)Key skill abilities analysis

Question 46

Which of these is the benefit of needs assessment?

A)Assessment makes training department more accountable
B)Higher training costs
C)Loss of business
D)Increased overtime working

Question 47

Which of these is an off - the - job training method?

A)Television
B)Job rotation
C)Orientation training
D)Coaching

Question 48

In his contribution to understanding learning and learning outcomes, Gagne produced six types of learning related to human performance which he called capabilities, but which of the following is correct?

A)All of the below
B)Motor Skills
C)Basic learning
D)Cognitive strategies

Question 49

There is no one theory of learning that can be applied to any training programme. The social learning theory has been used successfully in many settings and can be broken down into component parts involving observation, practise, and feedback. Bandura found that various factors also enhanced training such as:

A)all of the below.
B)models being the same race and gender as the trainee.
C)high status models.
D)models perceived to be friendly and helpful.

Question 50

Anderson's theory of skill development distinguishes between declarative and procedural knowledge. Procedural knowledge refers to knowing how to do something, but what is declarative knowledge?

A)Factual knowledge about a task
B)Automatic task processing
C)Muscle memory
D)Associative knowledge of the task

Question 51

One of the major changes in recent years has been the advance of technology and this is evident in training. A CIPD (2008) survey reported nearly 60% of surveyed organisations were already using e-learning which could be described as learning supported by the use of computing technology. The survey also found:

A)it cannot usefully be blended with other training methods.
B)it is not as effective as traditional training methods.
C)it is most often used to complement other forms of learning and development.
D)none of the above.

Question 52

Transfer of learning to the workplace needs to be made for the training programme to have been successful. Which of the following can hinder this process?

A)All of the below
B)Lack of managerial support
C)Ridicule from colleagues
D)Low self-efficacy

Question 53

Which of the following is a benefit of employee training?

A)Improves morale
B)Helps people identify with organisational goals
C)Provides a good climate for learning, growth and co - ordination
D)None of the above