Deck 1: The Importance of Relationship Management in Business

Question 1

__________ is managing relations with all stakeholders of the company.

A)brm
B)crm
C)srm
D)hrm

Answer 1

brm

Question 2

_____________Include not only how we communicate with others but also our confidence and ability to listen and understand

A)knowledge
B)problem solving
C)interpersonal
D)cultural

Answer 2

interpersonal

Question 3

_____________  is also one of the most widely used traites in maintaining relationship marketing

A)trust
B)interpersonal
C)cultural
D)knowledge

Answer 3

trust

Question 4

____________ skills involved gathering information about problem or difficult situation

A)trust
B)interpersonal
C)cultural
D)knowledge

Question 5

________________ is/  are essential skills of business relationship manager.

A)leadership
B)communication
C)administrative
D)all of the above

Question 6

___________ can spur economic growth improve efficiency provide access to Technologies and services and generate opportunities for formal safer employment

A)business relations
B)commitment
C)communication skills
D)strategy

Question 7

___________ include an enterprises relationships with business partners, entities in its value chain

A)business relations
B)commitment
C)communication skills
D)strategy

Question 8

___________ is an essential ingredient for successful long-term relationships

A)business relations
B)commitment
C)communication skills
D)strategy

Question 9

Effective ___________  can be one of the most important skills of BRM manager.

A)business relations
B)commitment
C)communication skills
D)strategy