Deck 14: Management, Motivation and Leadership: Bringing Business to Life

Question 1

Frank is a U.S. Marine platoon sergeant. Hisjob is to manage and supervise the commanding officer of his platoon who will, in turn, lead the unitthat engages directly with the enemy during war. Given this information, which of the following is true of Frank's role according to the management hierarchy?

A)Frank is a first-line manager.
B)Frank is a middle-level manager.
C)Frank is a top manager.
D)Frank is a temporary manager.

Answer 1

B

Question 2

To create meaning and urgency, a firm's strategic goals should be linked to a specific deadline.

Answer 2

True

Question 3

The management hierarchy typically creates an inverted pyramid, with a larger number of top managers above and a small number of supervisory managers.

Answer 3

False

Question 4

Nursing jobs usually have a high level of _____ due to the fact that the work performed by nurses has a large and direct impact on the welfare of others.

A)task significance
B)task identity
C)skill variety
D)strategic planning

Question 5

Organizations that want to improve the morale of employees tend to use a high degree of centralization.

Question 6

According to Maslow's hierarchy of needs theory, benefits like healthcare plans and life insurance serve to satisfy the esteem needs of employees.

Question 7

Departmentalization refers to breaking workers into logical groups.

Question 8

Sharon started her career as a shift leader at Timeline Vintage. Over the years, she moved up the management hierarchy and was recently promoted to a position in top-level management. In her new position, she strategically plans, interprets marketplace trends, and plans for the future of her organization. Which of the following management skills does Sharon demonstrate in her new position?

A)Conceptual skills
B)Tactical skills
C)Technical skills
D)Human skills

Question 9

In the management hierarchy, _____ includes managers who set the overall direction of a firm, articulating a vision, establishing priorities, and allocating time, money, and other resources.

A)top management
B)middle management
C)first-line management
D)supervisory management

Question 10

_____ refer to expertise in a specific functional area or department.

A)Technical skills
B)Human skills
C)Conceptual skills
D)Processing skills

Question 11

Managers with strong technical skills have expertise in a specific functional area or department.

Question 12

A control process must establish clear performance standards, measure actual performance against standards, and taking corrective action if necessary.

Question 13

Which of the following is most likely to be a first-line management title in a large company?

A)Division head
B)Apprentice
C)Director
D)Supervisor

Question 14

At Blyrie Technologies, aleading spare parts manufacturing firm, a few workers were injured on the joB)Following this, its management decided to implement certain changes in the workplace. It provided the workers with enough protective gears, health insurance plans, and life insurance.According to Maslow's hierarchy of needs theory, Blyrie Technologiesis motivating its employees by meeting their _____.

A)self-actualization needs
B)physiological needs
C)safety needs
D)social needs

Question 15

Juan, the CEO of a technological firm, believes that the firm's employees are intelligent, creative, and hardworking. He is convinced that they are passionate about their work, and they can be further motivated through rewards. In this scenario, Juan's views about his workers is consistent with _____ assumptions.

A)Theory X
B)Theory Y
C)hierarchy of needs theory
D)equity theory

Question 16

Douglas McGregor proposed that managers should use Theory Y assumptions:

A)to capitalize on the intelligence of the workers they supervise.
B)to instigate fear in employees.
C)to direct and supervise the workers who dislike work.
D)to identify workers who avoid responsibility and seek security.

Question 17

Theory X and Theory Y refer to a motivation theory that suggests that management attitudes toward workers fall into two opposing categories based on management assumptions about worker capabilities and values.

Question 18

During his tenure as the manager of a large toy store, Barry developed strong technical skills. He will soon be promoted to the position of regional manager for several branches of the toy store. Barry's boss informs him that in this new role, he will need to communicate, coach, and motivate other managers. In this case, which of the following management skills is his boss describing?

A)Human skills
B)Conceptual skills
C)Technical skills
D)Processing skills

Question 19

The line approach is best suited for medium-sized and large companies as this structure makes expert advice and support available for all workers.

Question 20

Theory Y managers believe that fear is a motivating factor for workers.

Question 21

Liza, atrainer, is explaining the formal structure ofan organization to a group of trainees. She uses a visual representation for this purpose. In this case, Liza is using a(n)_____ to help employees understand how they and their jobs fit within the broader organization.

A)operational plan
B)SWOT analysis
C)network model
D)organization chart

Question 22

One advantage of a centralized organization is that it:

A)is a good way to get more people withinan organization involved in decision making.
B)results in a strong corporate image and a uniform approach to customers.
C)is highlyresponsive to customer needs.
D)generates a higher level of employee morale.

Question 23

When organizations employ different types of departmentalization at different levels of the organization, their approach is called _____.

A)line departmentalization
B)staff departmentalization
C)free-rein departmentalization
D)hybrid departmentalization

Question 24

Which of the following statements is true of expectancy theory?

A)It suggests workers exercise self-direction and self-control to meet company goals.
B)Employees will not be motivated if their efforts do not lead to reward.
C)It suggests that an employee can be punished based on poor performance.
D)Workers will not be motivated if their reward is lesser than other workers' rewards.

Question 25

_____ refers to specific, shorter-term planning that applies strategic plans to specific functional areas.

A)Contingency planning
B)Operational planning
C)Tactical planning
D)Strategic planning

Question 26

The span of control is also called _____.

A)span of association
B)span of management
C)span of strategies
D)span of organization

Question 27

In the context of goal setting in an organization, the most effective strategic goals are:

A)independent of a time frame.
B)defined in general rather than specific terms.
C)easy to achieve.
D)defined in clear, numerical terms.

Question 28

Autocratic leadership tends to be the best option when:

A)creativity is paramount.
B)a quick decision is the top priority.
C)a talented, experienced employee has to be managed.
D)customers need brainstorming and problem-solving assistance.

Question 29

_____ is a motivation theory that proposes that perceptions of fairness directly affect worker motivation.

A)Expectancy theory
B)Equity theory
C)Hierarchy of needs theory
D)Theory X and Y

Question 30

In the context of goal setting in an organization, which of the following goals can be categorized as a weak goal?

A)Reducing delinquent accounts to no more than 1 percent of the total by the next quarter
B)Introducing a new product for each quarter
C)Increasing the company's market share
D)Becoming the #1 or #2 brand in each market by the end of the year 2015

Question 31

In the context of line-and-staff organizations, which of the following is a difference between line managers and staff managers?

A)Line managers do not report to anyone, whereas staff managers report to line managers.
B)Line managers focus on accounting and human resources, whereas staff managers focus on production and marketing.
C)Line managers supervise the functions that contribute directly to profitability, whereas staff managers supervise the functions that provide advice and assistance to the line departments.
D)Line managers do not have any authority, whereas staff form the primary chain of authority in a company.

Question 32

_____ refers to planning for unexpected events, usually involving a range of scenarios and assumptions that differ from the assumptions behind the core plans.

A)Strategic planning
B)Tactical planning
C)Operational planning
D)Contingency planning

Question 33

A firm's organization chart:​

A)shows the informal relationships within the firm.
B)shows the firm's position in the market relative to its competitors.
C)represents the firm's formal structure and formal power.
D)represents the firm's strength, weakness, opportunity, and threat.

Question 34

In the context of strategic planning, which of the following is true of mission statements?

A)They contain complex words and phrases.
B)They follow a common format across various organizations.
C)They are circulated within an organization, not outside.
D)They provide a clear, long-term focus for an organization.

Question 35

Which of the following statements is true of contingency planning?

A)It is planned for a five-year time frame.
B)It considers factors of internal business environment rather than external environment.
C)It focuses on the issues that are most probable and most potentially harmful.
D)It applies tactical plans to daily, weekly, and monthly operations.

Question 36

A _____ creates flexibility as it brings together specialists from different areas of a company to work temporarily on individual projects.

A)line organization
B)centralized organization
C)matrix organization
D)staff organization

Question 37

Which of the following is a difference between strategic planning and tactical planning?

A)Strategic planning is done by top-level managers, whereas tactical planning is done by middle-level managers.
B)Strategic planning deals with scheduling delivery for each batch, whereas tactical planning deals with cross border acquisitions and expansions.
C)Strategic planning focuses on the short-term objectives of a firm, whereas tactical planning focuses on the long-term objectives of a firm.
D)Strategic planning deals with predictable issues, whereas tactical planning sets processes for unexpected occurrences.

Question 38

Kate supervises a group of experienced research scientistsat a pharmaceutical company. The scientists have doctorate degrees in different fields and are working together to develop a drug that will reduce the spread ofskin cancer. Katehas set the objectives for the group and has given the scientists freedom to choose how they will accomplish these goals. In this scenario, Kate is a _____.

A)free-rein leader
B)line-and-staff leader
C)authoritative leader
D)bureaucratic leader

Question 39

A _____ typically has a clear, simple chain of command from top to bottom.

A)hybrid organization
B)decentralized organization
C)matrix organization
D)line organization

Question 40

Who among the following is most likely to experience higher levels of job autonomy?

A)Jayne, whose tasks are well defined and follow an inflexible preset process
B)Adam, whose team has a manager who oversees and controls every step of the process
C)Esther, who has considerable freedom and authority in her role as a project coordinator
D)Deborah, who is required to consult her team and manager before undertaking any responsibility

Question 41

Discuss how expectancy theory and equity theory impact employee motivation.

Question 42

Discuss and briefly explain each of the steps involved in the strategic planning process.

Question 43

_________ includes managers who directly supervise nonmanagement employees.

A)Supervisory management
B)Tactical management
C)Middle management
D)Top management

Question 44

Describe the three key steps in a control process.

Question 45

Discuss the differences between line-and-staff and matrix organizations. Identify the advantages and disadvantages of each.

Question 46

The _________ refers to the number of people a manager supervises.

A)span of control
B)strategic model
C)organization chart
D)degree of centralization

Question 47

_________ refers to highlevel, long-term planning that establishes a vision for a company, defines long-term objectives and priorities, determines broad action steps, and allocates resources.

A)Operational planning
B)Strategic planning
C)Contingency planning
D)Tactical planning

Question 48

______ assume that employees dislike work, prefer to be directed rather than use their own initiative, and that motivation is best accomplished by threats and coercion.

A)Middle managers
B)First-line managers
C)Theory Y managers
D)Theory X managers

Question 49

_________ set objectives for their followers, but they give their followers freedom to choose how to accomplish those goals.

A)Democratic leaders
B)Free-rein leaders
C)Autocratic leaders
D)Tactical leaders

Question 50

List and describe the management skills needed to effectively manage today's workforce.