Deck 5: Total Factor Productivity, Orientation, and Health Care

Question 1

Total factor productivity is also referred to as:

A)Human resources productivity.
B)Entropic productivity.
C)Multi-factor productivity.
D)Statistical stability productivity.

Answer 1

Multi-factor productivity.

Question 2

Which of the following statements regarding productivity is accurate?

A)The primary factor that affects productivity is the size and mix of the workforce.
B)There are many factors that can positively or negatively impact productivity.
C)JCAHO has standards and mathematical methods to determine productivity.
D)Productivity deceases when the cost of supplies and equipment are decreased.

Answer 2

There are many factors that can positively or negatively impact productivity.

Question 3

What kind of content most motivates adults to learn during an orientation?

A)Content that addresses the adult's long term learning needs
B)Content that addresses the adult's immediate learning needs
C)Information that addresses the adult's long term career goals
D)Information that addresses the adult's short term career goals

Answer 3

Content that addresses the adult's immediate learning needs

Question 4

The Patient Protection and Affordable Care Act:

A)Was fully implemented in 2011.
B)Was signed into law during 2010.
C)Was repealed in 2011.
D)Was deemed unconstitutional in 2011.

Question 5

Your health care corporation has $1,000,000,000 in total assets and $654,639,098 in total liabilities. What is the Asset/Liability Ratio for your health care corporation based on this data?

A)1.52
B)1.53
C)0.65
D)0.66

Question 6

Which statement about orientation and the orientation process is true?

A)Orientation is a process, not an event.
B)The orientation should be 2 days in duration.
C)Orientation should begin 1 week after hire when staffing is short.
D)Orientations should only be conducted in the live classroom setting.

Question 7

You observe a negative variance in terms of your operating expenses during your monthly review of the departmental budget. After analysis, you have determined that the source of the variance is salaries, specifically overtime salaries. What should you do?

A)Praise the staff because they have successfully kept overtime salaries to a minimum.
B)Immediately report this salary savings to your immediate supervisor.
C)Work with staff to collaboratively determine ways to decrease the need for overtime.
D)Nothing at all because this variance is probably not at all accurate.

Question 8

What are the phases of the recruitment process?

A)Assessment, planning, implementation and evaluation
B)Job analysis, sourcing, screening, and selection
C)Assessment, sourcing, screening, and selection
D)Job analysis, planning, implementation and evaluation

Question 9

Nearly all health care facilities use computerized formatted accounting systems and templates. One of the primary reasons that computerized accounting systems are highly beneficial to health care agencies is because these systems:

A)Prove that they have not made a profit when they are a "not-for-profit" facility.
B)Comply with the U.S. Paperwork Reduction Act.
C)Decrease staff and staff salaries.
D)Ensure accurate and manipulative data in order to make knowledgeable decisions.

Question 10

Which hospital document(s) contains information that should serve as an underlying framework for a successful interview?

A)The corporate and departmental budgets
B)The Human Resources Employee Manual
C)Ancillary and clerical employee job descriptions
D)The philosophy, mission and goals of the facility

Question 11

The Indian Health Service:

A)Was established in 1955 within the U.S. Department of Health and Human Services.
B)Was established in 1965 within the U.S. Department of Health and Human Services.
C)Was established in 1955 within the U.S. Bureau of Indian Affairs.
D)Was established in 1965 within the U.S. Bureau of Indian Affairs.

Question 12

You are making a decision about which candidate you should hire. Who is the best candidate for the job?

A)The unqualified individual who demonstrates great willingness to learn
B)A minimally qualified disabled person covered with the American Disabilities Act
C)A minority group member of great Christian faith who practices their faith
D)The "over qualified" candidate who far exceeds the expectations of the job

Question 13

Which of these interview questions is an open ended question?

A)Are you willing to do over time during the weekends?
B)Tell me a little bit about yourself and your accomplishments.
C)Have you had a chance to read our hospital's philosophy?
D)Did you have any difficulty finding our hospital?

Question 14

Select the performance improvement focus with a possible area of investigation for a quality improvement and performance improvement activity.

A)Structure: Patient satisfaction
B)Outcome: The severity of falls
C)Process: Patient compliance
D)Structure: Number of MRSA infections

Question 15

Which piece of equipment must all new employees of all departments be taught about during the organization wide, or general, orientation to your medical center?

A)The plant's emergency shut off valve
B)The cafeteria vending machines
C)The bedside computer system
D)The proper use of a fire extinguisher

Question 16

What are steps in the budgeting process?

A)Assessment, planning, implementation and evaluation
B)Problem definition, identifying and implementing the most viable option and evaluation
C)Data gathering, planning, developing the budget, negotiation/revision and evaluation
D)Variance analysis, identifying and implementing the most viable option and evaluation

Question 17

Successful orientations are:

A)Timely, appropriate, complete, and effective.
B)Brief, costly, complete and timely.
C)Favorably rated by learners and complete.
D)Conducted on the nursing unit while providing patient care.

Question 18

The major difference between a capital budget and an operating budget is that an operating budget addresses:

A)Patient care equipment less than $1000.
B)Only staff salaries, benefits and other compensation.
C)Variable and fixed costs only.
D)The cost of unit renovation to meet JCAHO standards.

Question 19

Diagnosis-Related Groups (DRGs) determine what kind of reimbursement?

A)Medicare prospective reimbursement
B)Medicare retrospective reimbursement
C)Medicaid prospective reimbursement
D)Medicaid retrospective reimbursement

Question 20

Which is a potential source of organizational conflict?

A)A member's inability to establish priorities
B)A staff member's inability to resolve a personal ethical dilemma
C)Blurring of roles within an empowered organization
D)A failure of staff members to resolve staffing and scheduling conflicts

Question 21

You are leading a change relating to a new technology for medical information. Which staff behavior indicates that staff is resistant to this change?

A)Equilibrium
B)Indifference
C)Reemergence
D)Communicability

Question 22

What intervention is indicated when frustration levels escalate into anger during the conflict process?

A)The clarification, or reclarification, of differences in terms of individual priorities and goals
B)The hiring of an effective moderator to hold work group sessions to resolve the conflict
C)Autocratic decision making is needed to protect the wellbeing of staff affected with frustration
D)A law and order approach using policies and procedures as the foundation for conflict resolution

Question 23

Your mentor immediately plunges you into complex situation without your having any prior similar experiences like this. Which professional development mentorship technique is being used?

A)Catalyzing
B)Analyzing
C)Sowing
D)Synthesizing

Question 24

The most common cause of poor problem solving is:

A)A failure to accurately define the problem.
B)The lack of any alternatives for action.
C)Purposeful inaction and a do nothing attitude.
D)Group resistance to changes.

Question 25

Which tool is effective for analyzing the steps of a complex process?

A)Pareto chart
B)Flow chart
C)Fishbone diagram
D)Histogram

Question 26

How does reverse mentoring benefit the individual and the organization in terms of professional development?

A)Reverse mentoring offers new cutting edge perspectives and techniques to the mentee.
B)Reverse mentoring offers less experienced managers to learn from senior managers.
C)Reverse mentoring has no benefits to the individual or the organization.
D)Reverse mentoring offers the ability to relearn skills from a younger mentor.

Question 27

Which of the following circumstances indicate that a conflict may be not resolvable?

A)Staff perceptions that the organization is not granting them the autonomy that they need
B)Staff perceptions that the organization is not accountable for the lack of staff satisfaction
C)The source of the conflict is the based on the need to allocate scarce resources
D)The frequent reoccurrence of the conflict and/or the continuing nature of the conflict

Question 28

The terms, terminology and processes relating to quality and performance improvement have evolved over time. Select a currently used term and process that is correctly matched with its previously used term.

A)Quality Improvement (current term): Performance Improvement (previous term)
B)Quality Control (current term): Quality Improvement (previous term)
C)Quality Assurance (current term): Continuous Quality Assurance(previous term)
D)Quality Management (current term): Total Quality Management (previous term)

Question 29

Which patient population is at greatest risk for a medical errors?

A)An elderly visitor who uses a walker
B)A non-compliant but alert elderly diabetic patient
C)A patient with a language barrier
D)An adolescent after an auto accident

Question 30

Root Cause Analysis must be thorough and credible. What must be done in order for this process to be credible?

A)It must identify all risk points.
B)It must ask a series of "Why" questions.
C)It must be at least 6 hours in duration.
D)It must explain "not applicable" causes.

Question 31

Magnet hospitals have successful structures, processes and outcomes. What kind of performance improvement structures do they possess?

A)Flattened, decentralized tables of organization
B)Strong hierarchal tables of organization
C)Professional autonomy
D)Independent decision making

Question 32

Some nursing supervisors and managers fear the empowerment of nursing staff. What is the most likely cause of this fear?

A)Lower productivity
B)Loss of control
C)Lower quality of care
D)Loss of delegation

Question 33

Which of the following is the primary focus of relationships within health care?

A)The consumer
B)Upper management
C)Middle management
D)The agency itself

Question 34

Which of the following is a 2012 National Patient Safety Goal for long term care facilities?

A)The safety of intravenous therapy
B)The effectiveness of anticoagulants
C)The prevention of wrong site surgery
D)The use of two unique identifiers

Question 35

Clinical Information systems (CIS) technology programs are:

A)Produced by a large number of companies.
B)Very limited in terms of usefulness.
C)Not considered useful for strategic management.
D)Now beginning to appear in health care.

Question 36

Which type of fire extinguisher is used for electrical fires?

A)Class A
B)Class B
C)Class C
D)Class D

Question 37

Which process is best defined as one that aims to close the gap between what is and what should be?

A)Divergent thinking
B)Empowerment
C)Problem solving
D)Decision making

Question 38

Which decision making model is the most time consuming but the one that is best able to facilitate the best decisions?

A)Normative
B)Descriptive
C)Satisficing
D)Optimizing

Question 39

According to the HIPAA Security Rule, strategic management relating to patient information technology must include:

A)Daily risk analysis.
B)Weekly risk analysis.
C)Annual risk analysis.
D)Continuous risk analysis.

Question 40

Which change theory are you employing when you develop relationships, diagnose the problem and actively acquire needed resources?

A)Lewin's Forced Field Analysis theory
B)Lippit's Watson's and Westley's theory
C)Havelock's Six Phases of Planned Change
D)Rogers' Six Phases of Planned Change

Question 41

What are the five modes of conflict resolution?

A)Collaborating, compromising, competing, avoiding and accommodating
B)Collaborating, compromising, competing, avoiding and affinitizing
C)Avoiding, accommodating, collaborating, consulting and commanding
D)Avoiding, accommodating, collaborating, consulting and collegiality

Question 42

Which of the following is something that you should present with a Power Point slide?

A)Narrative staff accounts
B)A policy
C)A procedure
D)Learning objectives

Question 43

What should you do if there is a tornado watch in your immediate geographic area?

A)Nothing, the tornado has already touched down.
B)Plan to move patients away from windows and await instructions.
C)Evacuate all patients to an outdoor place to avoid breaking glass.
D)Move patients to the highest floor possible.

Question 44

Which American Nurses Credentialing Center (ANCC) certification validates the competency of nurses working in the area of information technology?

A)Health Information
B)Health Technology
C)Nursing Informatics
D)Nursing Technology

Question 45

Which law mandates that employers must find, and use, safer medical devices to ensure the safety of staff in the health care workplace?

A)The Occupational Safety Act
B)The Occupational Safety and Health Administration (OSHA) Act
C)The Bloodborne Pathogens Act
D)The Needle stick Safety and Prevention Act

Question 46

What is an effective way with which you can prevent procrastination, particularly when it comes to large and complex projects?

A)To understand that procrastination results from doing too much
B)First identify what things are leading to the procrastination
C)Select and do the most interesting part of the task first
D)Select and do the easiest part of the task first

Question 47

Which of the following steps, in correct sequence, are used in the project management process?

A)Forming, storming and norming
B)Storming, forming and norming
C)Planning/design, Initiation, implementation, monitoring and completion
D)Initiation, planning/design, implementation, monitoring and completion

Question 48

An example of an engineering control that promotes workplace safety is:

A)The adherence to standard precautions.
B)The solidification of blood.
C)The proper disposal of needles and other sharps.
D)The proper use of personal protective equipment.

Question 49

The US military and their response teams should be part of a health care facility's:

A)Flood contingency plan.
B)Storm contingency plan.
C)Workplace violence contingency plan.
D)Bioterrorism contingency plan.

Question 50

The primary purpose of contingency plans in business is to:

A)Enhance efficiency, effectiveness and timeliness of service despite changes in the external environment.
B)Enhance efficiency, effectiveness and timeliness of service despite changes in the internal environment.
C)Reduce redundancies and to maintain quality despite the ever changing internal environment.
D)Reduce risk and to maintain quality despite the ever changing internal and external environments.