Deck 7: Quality Management Principles and Tools

Question 1

"The degree to which a set of inherent characteristics of an object ful?ls requirements" is known as

A)conformity
B)quality
C)grade
D)none of the above.

Answer 1

conformity

Question 2

Which of the following is not one of the seven Quality Management Principles?

A)system approach to management
B)engagement of people
C)leadership
D)customer focus

Answer 2

system approach to management

Question 3

The role of management is to ____________________

A)provide resources
B)monitor the effectiveness of the system
C)both a and b
D)none of the above.

Answer 3

both a and b

Question 4

ISO - 14001 gives stress on ___________

A)plan - do -check -act
B)environmental protection
C)prevention rather than detection
D)all of the above

Question 5

Service Assurance is _______

A)con?dence with customer
B)customer has trust
C)employee has knowledge
D)all of the above

Question 6

What are the three C'c of TQM?

A)cultural, country, commitment
B)cultural, comunication and commitment
C)cultural, comunication and contribution
D)none of the above

Question 7

______________ is not a process tools for TQM systems

A)process ?ow analysis
B)histograms
C)lpier
D)control of chart

Question 8

Processes that operate with "six sigma quality" over the short term are assumed to produce long-term defect levels below defects per million opportunities (DPMO).

A)2.4
B)2
C)3
D)3.4

Question 9

______________ are used in six sigma

A)black belt
B)green belt
C)both a and b
D)none of the above

Question 10

Customers are primarily concerned with ______________

A)communicatio n, courtesy, and credibility of the sales person
B)competence, courtesy, and security of the sales person
C)competence, responsiveness, and reliability of the sales person
D)communication, responsiveness, and cleverness of the sales person

Question 11

Assured quality is necessary for building customer con?dence.

A)correct
B)correct to some extent
C)correct to great extent
D)incorrect

Question 12

"Quality is de?ned by the customer" is

A)an unrealistic de?nition of quality
B)a user-based de?nition of quality
C)a manufacturing- based de?nition of quality
D)a product-based de?nition of quality

Question 13

Deming's 4 step cycle for improvement is______________

A)plan, do, check, act
B)schedule, do, act, check
C)do, act, check, monitor
D)plan, control, act, sustain

Question 14

In Six Sigma, a is de?ned as any process output that does not meet customer speci?cations

A)error
B)cost
C)quality
D)defect

Question 15

Quality practices must be carried out ______________

A)at the start of the project
B)throuout the life of the project
C)at the end of the project
D)no neeed to carry out quality practices

Question 16

The Pareto Chart is a bar chart that allows for analysis of data in search of the Pareto Principle or the _______________________

A)80/20 rule.
B)pareto rule
C)negotiation rule
D)all of the above

Question 17

The pareto chart is a that allows us to focus on the issues that are causing the biggest problem, and thus maximize our impact.

A)prioritization tool
B)mu sigma
C)ishikawa tool
D)all of the above

Question 18

The Cause and Effect diagram is a visual tool to explore all the that may be causing or contributing to a particular problem

A)potential factors
B)similar factors
C)unrealistic factors
D)none of the above

Question 19

Data are onthe check sheet to record the frequency of speci?c events during a datacollection period.

A)"collected and tabulated"
B)"circulated"
C)"reported"
D)none of the above

Question 20

Histogram is very useful tool to describe a of the frequencydistribution of observed values of a variable

A)sense
B)quality
C)measurement
D)all of the above

Question 21

The diagram is a problem-solving tool that investigates and analizessystematically all the potential or real causes that result in a single effect.

A)cause and effect
B)pareto
C)histogram
D)all of the above

Question 22

Which of the following does not affect the software quality and organizational performance?

A)market
B)product
C)technology
D)people

Question 23

Which of the following is an indirect measure of product?

A)quality
B)complexity
C)reliability
D)all of the above

Question 24

A graphical technique for ?nding if changes and variation in metrics data are meaningful is known as

A)defect removal e?ciency
B)function point analaysis
C)control chart
D)all of the above