Question 1

"Quality is de?ned by the customer" is

Accepted Answer

A) an unrealistic de?nition of quality 
B) a user-based de?nition of quality 
C) a manufacturing- based de?nition of quality 
D) a product-based de?nition of quality 
A) an unrealistic de?nition of quality 
B) a user-based de?nition of quality 
C) a manufacturing- based de?nition of quality 
D) a product-based de?nition of quality B

Question 2

______________ is not a process tools for TQM systems

Accepted Answer

A) process ?ow analysis 
B) histograms 
C) lpier 
D) control of chart 
A) process ?ow analysis 
B) histograms 
C) lpier 
D) control of chart C

Question 3

"The degree to which a set of inherent characteristics of an object ful?ls requirements" is known as

Accepted Answer

A) conformity 
B) quality 
C) grade 
D) none of the above. 
A) conformity 
B) quality 
C) grade 
D) none of the above. A

Question 4

The pareto chart is a that allows us to focus on the issues that are causing the biggest problem, and thus maximize our impact.

Accepted Answer

A) prioritization tool 
B) mu sigma 
C) ishikawa tool 
D) all of the above 
A) prioritization tool 
B) mu sigma 
C) ishikawa tool 
D) all of the above

Question 5

The Pareto Chart is a bar chart that allows for analysis of data in search of the Pareto Principle or the _______________________

Accepted Answer

A) 80/20 rule. 
B) pareto rule 
C) negotiation rule 
D) all of the above 
A) 80/20 rule. 
B) pareto rule 
C) negotiation rule 
D) all of the above

Question 6

Which of the following does not affect the software quality and organizational performance?

Accepted Answer

A) market 
B) product 
C) technology 
D) people 
A) market 
B) product 
C) technology 
D) people

Question 7

The diagram is a problem-solving tool that investigates and analizessystematically all the potential or real causes that result in a single effect.

Accepted Answer

A) cause and effect 
B) pareto 
C) histogram 
D) all of the above 
A) cause and effect 
B) pareto 
C) histogram 
D) all of the above

Question 8

What are the three C'c of TQM?

Accepted Answer

A) cultural, country, commitment 
B) cultural, comunication and commitment 
C) cultural, comunication and contribution 
D) none of the above 
A) cultural, country, commitment 
B) cultural, comunication and commitment 
C) cultural, comunication and contribution 
D) none of the above

Question 9

Service Assurance is _______

Accepted Answer

A) con?dence with customer 
B) customer has trust 
C) employee has knowledge 
D) all of the above 
A) con?dence with customer 
B) customer has trust 
C) employee has knowledge 
D) all of the above

Question 10

In Six Sigma, a is de?ned as any process output that does not meet customer speci?cations

Accepted Answer

A) error 
B) cost 
C) quality 
D) defect 
A) error 
B) cost 
C) quality 
D) defect

Question 11

Assured quality is necessary for building customer con?dence.

Accepted Answer

A) correct 
B) correct to some extent 
C) correct to great extent 
D) incorrect 
A) correct 
B) correct to some extent 
C) correct to great extent 
D) incorrect

Question 12

Histogram is very useful tool to describe a of the frequencydistribution of observed values of a variable

Accepted Answer

A) sense 
B) quality 
C) measurement 
D) all of the above 
A) sense 
B) quality 
C) measurement 
D) all of the above

Question 13

Deming's 4 step cycle for improvement is______________

Accepted Answer

A) plan, do, check, act 
B) schedule, do, act, check 
C) do, act, check, monitor 
D) plan, control, act, sustain 
A) plan, do, check, act 
B) schedule, do, act, check 
C) do, act, check, monitor 
D) plan, control, act, sustain

Question 14

The role of management is to ____________________

Accepted Answer

A) provide resources 
B) monitor the effectiveness of the system 
C) both a and b 
D) none of the above. 
A) provide resources 
B) monitor the effectiveness of the system 
C) both a and b 
D) none of the above.

Question 15

______________ are used in six sigma

Accepted Answer

A) black belt 
B) green belt 
C) both a and b 
D) none of the above 
A) black belt 
B) green belt 
C) both a and b 
D) none of the above

Question 16

ISO - 14001 gives stress on ___________

Accepted Answer

A) plan - do -check -act 
B) environmental protection 
C) prevention rather than detection 
D) all of the above 
A) plan - do -check -act 
B) environmental protection 
C) prevention rather than detection 
D) all of the above

Question 17

Which of the following is an indirect measure of product?

Accepted Answer

A) quality 
B) complexity 
C) reliability 
D) all of the above 
A) quality 
B) complexity 
C) reliability 
D) all of the above

Question 18

Quality practices must be carried out ______________

Accepted Answer

A) at the start of the project 
B) throuout the life of the project 
C) at the end of the project 
D) no neeed to carry out quality practices 
A) at the start of the project 
B) throuout the life of the project 
C) at the end of the project 
D) no neeed to carry out quality practices

Question 19

Data are onthe check sheet to record the frequency of speci?c events during a datacollection period.

Accepted Answer

A) "collected and tabulated" 
B) "circulated" 
C) "reported" 
D) none of the above 
A) "collected and tabulated" 
B) "circulated" 
C) "reported" 
D) none of the above

Question 20

Customers are primarily concerned with ______________

Accepted Answer

A) communicatio n, courtesy, and credibility of the sales person 
B) competence, courtesy, and security of the sales person 
C) competence, responsiveness, and reliability of the sales person 
D) communication, responsiveness, and cleverness of the sales person 
A) communicatio n, courtesy, and credibility of the sales person 
B) competence, courtesy, and security of the sales person 
C) competence, responsiveness, and reliability of the sales person 
D) communication, responsiveness, and cleverness of the sales person

"Quality is de?ned by the customer" is

______________ is not a process tools for TQM systems

"The degree to which a set of inherent characteristics of an object ful?ls requirements" is known as

The pareto chart is a that allows us to focus on the issues that are causing the biggest problem, and thus maximize our impact.

The Pareto Chart is a bar chart that allows for analysis of data in search of the Pareto Principle or the _______________________

Which of the following does not affect the software quality and organizational performance?

The diagram is a problem-solving tool that investigates and analizessystematically all the potential or real causes that result in a single effect.

What are the three C'c of TQM?

Service Assurance is _______

In Six Sigma, a is de?ned as any process output that does not meet customer speci?cations

Assured quality is necessary for building customer con?dence.

Histogram is very useful tool to describe a of the frequencydistribution of observed values of a variable

Deming's 4 step cycle for improvement is______________

The role of management is to ____________________

______________ are used in six sigma

ISO - 14001 gives stress on ___________

Which of the following is an indirect measure of product?

Quality practices must be carried out ______________

Data are onthe check sheet to record the frequency of speci?c events during a datacollection period.

Customers are primarily concerned with ______________

Software Project Management and Development Models

System Development, Requirements Analysis, and Risk Management

Software Testing and Process

Software Testing FAQS

Software Quality and User Interface

Quality Management and Testing

Quality Control and Software Testing

Selenium IDE and Components

Automation Testing and Agile Project Management

Automation Testing and Agile Methodologies: Exploring Tools and Best Practices

Software Testing

Software Development and Testing Processes

Software Quality Assurance and Testing

Quality Tools, Metrics, Testing and Project Management in Software Development

Quality Management and Testing in Software Engineering

Quality Management and Testing Myths, SDLC, TQM, and ISO Standards

Software Testing and Quality Assurance: a Compilation of Important Concepts and Techniques

Filters

Exam 7: Quality Management Principles and Tools

"Quality is de?ned by the customer" is

______________ is not a process tools for TQM systems

"The degree to which a set of inherent characteristics of an object ful?ls requirements" is known as

The pareto chart is a that allows us to focus on the issues that are causing the biggest problem, and thus maximize our impact.

The Pareto Chart is a bar chart that allows for analysis of data in search of the Pareto Principle or the _______________________

Which of the following does not affect the software quality and organizational performance?

The diagram is a problem-solving tool that investigates and analizessystematically all the potential or real causes that result in a single effect.

What are the three C'c of TQM?

Service Assurance is _______

In Six Sigma, a is de?ned as any process output that does not meet customer speci?cations

Assured quality is necessary for building customer con?dence.

Histogram is very useful tool to describe a of the frequencydistribution of observed values of a variable

Deming's 4 step cycle for improvement is______________

The role of management is to ____________________

______________ are used in six sigma

ISO - 14001 gives stress on ___________

Which of the following is an indirect measure of product?

Quality practices must be carried out ______________

Data are onthe check sheet to record the frequency of speci?c events during a datacollection period.

Customers are primarily concerned with ______________

Software Project Management and Development Models

System Development, Requirements Analysis, and Risk Management

Software Testing and Process

Software Testing FAQS

Software Quality and User Interface

Quality Management and Testing

Quality Control and Software Testing

Selenium IDE and Components

Automation Testing and Agile Project Management

Automation Testing and Agile Methodologies: Exploring Tools and Best Practices

Software Testing

Software Development and Testing Processes

Software Quality Assurance and Testing

Quality Tools, Metrics, Testing and Project Management in Software Development

Quality Management and Testing in Software Engineering

Quality Management and Testing Myths, SDLC, TQM, and ISO Standards

Software Testing and Quality Assurance: a Compilation of Important Concepts and Techniques

Filters