Deck 14: Iso 9000 and Total Quality: the Relationship

Question 1

ISO 9000 and total quality are interchangeable.

Answer 1

False

Question 2

ISO 9000 is compatible with, and can be a subset of total quality.

Answer 2

True

Question 3

ISO 9000 is never implemented in a non-total quality environment.

Answer 3

False

Question 4

ISO 9000 can improve operations in a traditional environment.

Question 5

ISO 9000 may be redundant in a mature total quality environment.

Question 6

ISO 9001 is intentionally generic so it can be applied to any kind of organization.

Question 7

The overall aim of ISO 9000 is to make registered organizations more competitive.

Question 8

A process consists of just two elements: inputs and outputs.

Question 9

ISO 2000-2015 emphasizes high-level structure, reduces documentation requirements, and has been made applicable to the service industry.

Question 10

Appropriate motives for adopting ISO 9000 include which of the following?

A) To create a quality management system
B) To improve operations
C) To conform to the requirements of customers
D) All of the above

Question 11

Which of the following is a documentation requirement for the ISO 9000 quality system?

A) A Quality Policy
B) Statement of Customer Focus
C) Statement of Management Commitment
D) Declaration that Teamwork is to be employed in all areas

Question 12

Which of the following statements outline the relationship factor?

A) ISO 9000 and total quality are not in competition
B) ISO 9000 and total quality are not interchangeable
C) ISO 9000 is compatible with total quality
D) All of the above

Question 13

Characteristics of total quality include:

A) Scientific approach to problem solving and decision making
B) Concerned only with quality management procedures
C) Unity of purpose - all employees, all levels
D) Both A & C

Question 14

Which of the following statements is true concerning the original aims of ISO 9000?

A) To transform organizations into competitive players in the global marketplace.
B) To create a universally recognized family of quality standards.

Question 15

Which of the following is a basic principle of ISO 9000?

A) Certification authority held by ISO
B) Continual improvement of processes and products
C) Management authority
D) Periodic internal audits

Question 16

ISO registration can benefit an organization in what overall way?

A) Improved competitiveness
B) More visibility
C) More credibility
D) Access to global markets

Question 17

Which of the following allows an organization to produce goods and services that meet customer expectations?

A) A good research component
B) Top-notch sales staff
C) A well-developed QMS
D) Excellent maintenance