Question 1

A process consists of just two elements: inputs and outputs.

Accepted Answer

A) True 
 B)False  False

Question 2

ISO registration can benefit an organization in what overall way?

Accepted Answer

A)  Improved competitiveness 
B)  More visibility 
C)  More credibility 
D)  Access to global markets 
A)  Improved competitiveness 
B)  More visibility 
C)  More credibility 
D)  Access to global markets A

Question 3

ISO 9000 is never implemented in a non-total quality environment.

Accepted Answer

A) True 
 B)False  False

Question 4

The overall aim of ISO 9000 is to make registered organizations more competitive.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following allows an organization to produce goods and services that meet customer expectations?

Accepted Answer

A)  A good research component 
B)  Top-notch sales staff 
C)  A well-developed QMS 
D)  Excellent maintenance 
A)  A good research component 
B)  Top-notch sales staff 
C)  A well-developed QMS 
D)  Excellent maintenance

Question 6

Which of the following is a documentation requirement for the ISO 9000 quality system?

Accepted Answer

A)  A Quality Policy 
B)  Statement of Customer Focus 
C)  Statement of Management Commitment 
D)  Declaration that Teamwork is to be employed in all areas 
A)  A Quality Policy 
B)  Statement of Customer Focus 
C)  Statement of Management Commitment 
D)  Declaration that Teamwork is to be employed in all areas

Question 7

Which of the following is a basic principle of ISO 9000?

Accepted Answer

A)  Certification authority held by ISO 
B)  Continual improvement of processes and products 
C)  Management authority 
D)  Periodic internal audits 
A)  Certification authority held by ISO 
B)  Continual improvement of processes and products 
C)  Management authority 
D)  Periodic internal audits

Question 8

Which of the following statements is true concerning the original aims of ISO 9000?

Accepted Answer

A)  To transform organizations into competitive players in the global marketplace. 
B)  To create a universally recognized family of quality standards. 
A)  To transform organizations into competitive players in the global marketplace. 
B)  To create a universally recognized family of quality standards.

Question 9

ISO 9000 may be redundant in a mature total quality environment.

Accepted Answer

A) True 
 B)False

Question 10

ISO 9000 is compatible with, and can be a subset of total quality.

Accepted Answer

A) True 
 B)False

Question 11

ISO 2000-2015 emphasizes high-level structure, reduces documentation requirements, and has been made applicable to the service industry.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following statements outline the relationship factor?

Accepted Answer

A)  ISO 9000 and total quality are not in competition 
B)  ISO 9000 and total quality are not interchangeable 
C)  ISO 9000 is compatible with total quality 
D)  All of the above 
A)  ISO 9000 and total quality are not in competition 
B)  ISO 9000 and total quality are not interchangeable 
C)  ISO 9000 is compatible with total quality 
D)  All of the above

Question 13

Appropriate motives for adopting ISO 9000 include which of the following?

Accepted Answer

A)  To create a quality management system 
B)  To improve operations 
C)  To conform to the requirements of customers 
D)  All of the above 
A)  To create a quality management system 
B)  To improve operations 
C)  To conform to the requirements of customers 
D)  All of the above

Question 14

Characteristics of total quality include:

Accepted Answer

A)  Scientific approach to problem solving and decision making 
B)  Concerned only with quality management procedures 
C)  Unity of purpose - all employees, all levels 
D)  Both A & C 
A)  Scientific approach to problem solving and decision making 
B)  Concerned only with quality management procedures 
C)  Unity of purpose - all employees, all levels 
D)  Both A & C

Question 15

ISO 9000 and total quality are interchangeable.

Accepted Answer

A) True 
 B)False

Question 16

ISO 9001 is intentionally generic so it can be applied to any kind of organization.

Accepted Answer

A) True 
 B)False

Question 17

ISO 9000 can improve operations in a traditional environment.

Accepted Answer

A) True 
 B)False

A process consists of just two elements: inputs and outputs.

ISO registration can benefit an organization in what overall way?

ISO 9000 is never implemented in a non-total quality environment.

The overall aim of ISO 9000 is to make registered organizations more competitive.

Which of the following allows an organization to produce goods and services that meet customer expectations?

Which of the following is a documentation requirement for the ISO 9000 quality system?

Which of the following is a basic principle of ISO 9000?

Which of the following statements is true concerning the original aims of ISO 9000?

ISO 9000 may be redundant in a mature total quality environment.

ISO 9000 is compatible with, and can be a subset of total quality.

ISO 2000-2015 emphasizes high-level structure, reduces documentation requirements, and has been made applicable to the service industry.

Which of the following statements outline the relationship factor?

Appropriate motives for adopting ISO 9000 include which of the following?

Characteristics of total quality include:

ISO 9000 and total quality are interchangeable.

ISO 9001 is intentionally generic so it can be applied to any kind of organization.

ISO 9000 can improve operations in a traditional environment.

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters

Exam 14: Iso 9000 and Total Quality: the Relationship

A process consists of just two elements: inputs and outputs.

ISO registration can benefit an organization in what overall way?

ISO 9000 is never implemented in a non-total quality environment.

The overall aim of ISO 9000 is to make registered organizations more competitive.

Which of the following allows an organization to produce goods and services that meet customer expectations?

Which of the following is a documentation requirement for the ISO 9000 quality system?

Which of the following is a basic principle of ISO 9000?

Which of the following statements is true concerning the original aims of ISO 9000?

ISO 9000 may be redundant in a mature total quality environment.

ISO 9000 is compatible with, and can be a subset of total quality.

ISO 2000-2015 emphasizes high-level structure, reduces documentation requirements, and has been made applicable to the service industry.

Which of the following statements outline the relationship factor?

Appropriate motives for adopting ISO 9000 include which of the following?

Characteristics of total quality include:

ISO 9000 and total quality are interchangeable.

ISO 9001 is intentionally generic so it can be applied to any kind of organization.

ISO 9000 can improve operations in a traditional environment.

The Total Quality Approach to Quality Management

Quality and Global Competitiveness

Strategic Management: Planning and Execution for Competitive Advantage

Quality Management, Ethics, and Corporate Social Responsibility

Partnering and Strategic Alliances

Quality Culture: Changing Hearts, Minds, and Attitudes

Customer Satisfaction, Retention, and Loyalty

Employee Empowerment

Leadership and Change

Team Building and Teamwork

Effective Communication

Education and Training

Overcoming Politics, Negativity, and Conflict in the Workplace

Overview of Total Quality Tools

Problem Solving and Decision Making

Quality Function Deployment

Optimizing and Controlling Processes Through Statistical Process Control

Continual Improvement Methods With Six Sigma, Lean, Lean Six Sigma, and More

Benchmarking

Just-In-Timelean Manufacturing Jitlean

Implementing Total Quality Management

Filters