Deck 20: Conflict Resolution in Advanced Practice Nursing

Question 1

Which health-care provider must commit to a career-long effort to develop conflict resolution skills? Select all that apply.

A) Nurse anesthetist
B) Certified nurse-midwife (CNM)
C) Registered nurse (RN)
D) Nurse practitioner (NP)
E) Nursing assistive personnel (NAP)

Answer 1

Nurse anesthetist
Certified nurse-midwife (CNM)
Nurse practitioner (NP)

Question 2

Which conflict is the advanced practice nurse (APN) likely to experience in practice? Select all that apply.

A) Conflict with patients
B) Conflict with a surgeon
C) Conflict with own family
D) Conflict with procedures
E) Conflict with the nurse manager

Answer 2

Conflict with patients
Conflict with a surgeon
Conflict with procedures
Conflict with the nurse manager

Question 3

Which does the advanced practice nurse (APN) identify as a distinct response to conflict when referring to the Thomas-Kilmann Index (TKI)? Select all that apply.

A) Trusting
B) Avoiding
C) Competing
D) Collaborating
E) Compromising
F) Accommodating

Answer 3

Avoiding
Competing
Collaborating
Compromising
Accommodating

Question 4

Which conflict management modes are nurses most likely to use? Select all that apply.

A) Avoiding
B) Competing
C) Collaborating
D) Compromising
E) Accommodating

Question 5

Which response to conflict is likely to cause the advanced practice nurse (APN) to be discouraged and frustrated? Select all that apply.

A) Avoiding
B) Competing
C) Collaborating
D) Compromising
E) Accommodating

Question 6

Which is a justification that many advanced practice nurses (APNs) use when hesitating to directly confront peers?

A) "Maybe it won't happen again."
B) "I don't have time to address the issue."
C) "I am not trained to confront this person."
D) "We are not responsible for the physicians."

Question 7

Which action by the advanced practice nurse (APN) is appropriate when resolving a conflict with another member of the health-care team?

A) Using subjective opinions
B) Presenting a written record
C) Proposing punitive solutions
D) Reminding self the goal is retribution

Question 8

Which action by the advanced practice nurse (APN) is inappropriate when resolving a conflict with another member of the health-care team? Select all that apply.

A) Using subjective opinions
B) Presenting a written record
C) Proposing punitive solutions
D) Reminding self the goal is retribution
E) Avoiding emotionally charged adjectives

Question 9

When participating in conflict resolution, the advanced practice nurse (APN) must describe what happened rather than how you felt about it or how you __________ it.

Question 10

When asked to propose solutions during conflict resolution, the advanced practice nurse proposes rehabilitative solutions, making it about the __________ and effectiveness of the hospital and not about you.