Deck 4: Using Verbal and Nonverbal Messages in a Group

Question 1

Trigger words that spark almost instantaneous emotional responses are often referred to as _____ words.

Answer 1

emotive

Question 2

Which of the following was NOT offered as a way to use language appropriately to help your group?

A) Be sensitive to the emotions of others
B) Organize your remarks and the group's discussion
C) Use bypassing to fully understand each other
D) Adjust to the symbolic nature of language
E) Follow the rules of the group

Answer 2

Use bypassing to fully understand each other

Question 3

Which of the following terms is most concrete?

A) "Meatball" (my cat's name)
B) feline
C) animal
D) mammal
E) orange, tiger-striped cat

Answer 3

"Meatball" (my cat's name)

Question 4

Which of the following is NOT a way to organize your remarks during group discussion?

A) Relate your statement to the preceding statement.
B) State the case concretely and concisely.
C) State one point at a time.
D) Give a multipoint speech.
E) Keep yourself and members on topic.

Question 5

People with high social power are perceived to engage in all of the following nonverbal behaviors EXCEPT

A) stand up straight.
B) interrupt others.
C) take up less space.
D) talk smoothly.
E) use more open body movements.

Question 6

People who talk excessively during meetings are considered to be important contributors to the discussion.

Question 7

Such personal characteristics as status and wisdom may be associated with a member's age and sex.

Question 8

Using emoticons decreases social presence.

Question 9

When her group members asked Sally if she was upset, she answered in a very tense and clipped tone, "I'm perfectly fine." The group did not believe her. This illustrates which principle of nonverbal communication?

A) When the verbal and nonverbal behaviors clash, people believe the nonverbal.
B) None of these answer is correct.
C) All of these answers are correct.
D) People cannot stop sending messages.
E) Nonverbal behaviors are ambiguous.

Question 10

One of the best ways to prevent confusion about your abstract language is to provide concrete _____ of what you mean.

Question 11

By making eye contact, most Americans signal that

A) the communication channel is open.
B) they want the speaker to clarify.
C) they want evidence to support a claim.
D) they agree.
E) they do not want to respond.

Question 12

Nonverbal behaviors fulfill a minimal role in a person's message.

Question 13

Sounds such as "mm hmm" and "uh huh" made while another person is speaking are called _____ sounds.

Question 14

Saying "ain't" instead of "isn't" is a difference between which of the following?

A) articulation
B) misnomer
C) interpretation
D) dialect
E) pronunciation

Question 15

People who express little emotion on their faces are generally more trusted than those whose faces reveal a lot about how they feel.

Question 16

Compare the difference in nonverbal behaviors between face-to-face interaction and computer-mediated communication.

Question 17

When emotive words are used in a group, which of the following questions should group members ask themselves?

A) All of these answers are correct.
B) When do the references in personal member greetings become an issue for a group?
C) As a group what do you do?
D) How would you discuss this issue?
E) What new rules might this group create to allow for emotive words yet avoid the consequences of their use?

Question 18

Individuals from some cultures (Hispanic and African American) use backchannel sounds more frequently than others in the United States.

Question 19

The degree to which a person feels that another is actually present during an interaction is called _____.

Question 20

_____ are typographic symbols used in CMC to convey a variety of emotions.

Question 21

When verbal and nonverbal messages clash, most people believe the _____.

Question 22

Which advice was NOT given in your textbook for reducing misunderstandings of abstract language used in discussions?

A) Use concrete, specific words.
B) Avoid using abstract language.
C) Use numbers to quantify when feasible.
D) Provide examples of what you are talking about.
E) Define highly abstract terms by using synonyms.

Question 23

Violating space norms is risky behavior unless you are a high-status member.

Question 24

Communicating in Groups recommends that regardless of how you learned to speak in your family and neighborhood, you will benefit from conforming to the vocabulary and grammatical rules of standard U.S. English in mainstream business and educational communities.

Question 25

Unless he or she talks, a member does not contribute any signal that can have an important impact on a group.

Question 26

One nonverbal behavior guaranteed to get other members to dislike you is to keep a _____ to make others guess what you're thinking.

Question 27

When the coordinator of a discussion uses nods and eye contact to indicate that a member can speak next, he/she is using nonverbal behaviors to _____ the flow of discussion.

Question 28

Any interaction via computer technology is identified as which of the following?

A) teleconference
B) computer-mediated communication (CMC)
C) net conference
D) face-to-face interaction (FtF)
E) webinar

Question 29

In general, most Americans will allow about _____ minute(s) before expecting an apology for tardiness to a small group meeting.

A) ten
B) one
C) five
D) fifteen
E) thirty

Question 30

Which of the following nonverbal behaviors is offered by your authors to get other members to like you?

A) none of these answer is correct.
B) shout
C) text while others are talking
D) don't smile
E) scowl

Question 31

Communicating in Groups recommends against using abstract language during discussions.

Question 32

In CMC environments, members miss important facial expressions, gestures, and body language.

Question 33

Nonverbal behaviors convey how we perceive our relationships to other people.

Question 34

"She is just a feminazi who is criticizing our country's rich traditions." This is an example of using which of the following types of words?

A) emotive
B) appropriate
C) loaded
D) inappropriate
E) articulate

Question 35

Which of the following was NOT offered as a way to utilize abstract terms?

A) Use descriptive terms.
B) Use jargon to show off.
C) Use synonyms.
D) Give concrete examples.
E) Use relative terms to compare.

Question 36

List the nonverbal behaviors guaranteed to get other members to dislike you. Explain why these behaviors could be interpreted negatively.

Question 37

A band director giving a "thumbs up" signal is using a gesture to _____ for words.

Question 38

Members of a group form impressions of each other, accurate or not, long before anyone says anything. We use which of the following characteristics to form impressions?

A) sex
B) dress and grooming
C) race
D) All of these answers are correct.
E) height and build

Question 39

In the United States, most business is conducted at an appropriate social distance, which is considered to be between four and eight feet.

Question 40

"Message" refers to

A) the perceptions of a listener to a set of signals from any source.
B) signals from human beings.
C) a set of signals structured so as to contain meaning.
D) a planned, structured, and encoded set of signals.
E) sounds, words and actions interpreted as a whole by group members.

Question 41

Josh sat separate from his group with his arms crossed for most of the meeting. Sam assumed that Josh did not want to be a part of the group. In actuality, Josh had just found out his partner broke up with him and was very distraught. What principle of nonverbal communication does this most closely illustrate?

A) None of these answer is correct.
B) Nonverbal behaviors are ambiguous.
C) People cannot stop sending messages.
D) All of these answers are correct.
E) When the verbal and nonverbal behaviors clash, people believe the nonverbal.

Question 42

Compared to face-to-face interaction, computer-mediated communication is said to lack

A) insight.
B) interest.
C) social presence.
D) analysis.
E) two or more parties.

Question 43

Compared to face-to-face communication, CMC has more social presence.