Deck 10: Collaboration and Team Development

Question 1

Examples of healthcare teams include:

A) Nurses in a home health agency
B) Staff in the central supply department
C) Nurse managers from all patient care departments
D) All of the above

Answer 1

All of the above

Question 2

Teams are characterized by all of the following EXCEPT:

A) Goals
B) Norms
C) Meeting times
D) Membership roles

Answer 2

Meeting times

Question 3

Based on Tuckman's model of team development, the forming stage:

A) Occurs when the team initially comes together
B) Is when team leaders should be clear with goals and expectations
C) Is often when groups need help with closure
D) Both A and B

Answer 3

Both A and B

Question 4

Tension, conflict, and competition for status occur during the following stage of team development:

A) Forming
B) Storming
C) Norming
D) Performing
E) Adjourning

Question 5

Nurses in leadership roles can use which of the following communication strategies to help teams move toward the performing stage?

A) Listen to concerns that team members express and answer questions that arise
B) Provide clear expectations of goals and validate team members' concerns
C) Both A and B
D) None of the above

Question 6

Ways of applying knowledge of team development to busy and constantly changing nurse practice settings include all the following EXCEPT:

A) Standardizing communication
B) Scheduling teambuilding exercises during the nurses' meal breaks
C) Consideration of continuity of staff for patient care assignments
D) Empowering team members to share responsibility for clarity of team goals

Question 7

Team intelligence refers to:

A) The collective educational background of individuals who make up a team and their respective commitment to achieving a shared goal and mission
B) The active capacity of individual members of a team to learn, teach, communicate, reason, and think together irrespective of position in any hierarchy, in the service of realizing shared goals and a shared mission
C) The potential capacity for team members to communicate and share their respective expertise with other team members
D) The understanding that individual expertise and position in any hierarchy is key to team performance in accomplishing a shared mission

Question 8

All of the following are true about crew resource management (CRM) EXCEPT:

A) CRM originated in the airline industry as an approach to improving safety.
B) CRM involves training in group dynamics, leadership, and interpersonal communication.
C) CRM is only applicable to teams that work in the field of aviation.
D) CRM reinforces the importance of listening and speaking up as essential skills for effective teamwork.

Question 9

TeamSTEPPS stands for:

A) Team Strategies and Tools to Evaluate and Promote Patient Safety
B) Team Strategies and Tools to Enhance Performance and Patient Safety
C) Team Satisfaction and Tools that Enhance Performance and Patient Satisfaction
D) Team Strategies and Tasks that Enable Professionals to Perform Safely

Question 10

TeamSTEPPS is taught in a three-phased process involving all of the following steps EXCEPT:

A) Workload management
B) Implementation and sustainment
C) A pre-training assessment
D) Training for on-site trainers and staff

Question 11

The core principles of applied improvisation have valuable learning experiences that involve all of the following EXCEPT:

A) Assertiveness and listening
B) Critical thinking and emotional intelligence
C) Development of positive relationships
D) Starting IV therapy

Question 12

A command-and-control hierarchy:

A) Has roots in the military
B) Is often accompanied by a false sense of superiority on the part of leaders and inferiority on the part of followers
C) Makes sense in some situations and is contraindicated in others
D) All of the above

Question 13

A healthy hierarchy is likely to promote all of the following behaviors EXCEPT:

A) Patients who are comfortable speaking up to all members of the healthcare team about their concerns, ideas, and needs
B) Staff who remind and are reminded by their colleagues to follow clinical protocols such as hand washing
C) Graduate nurses who are afraid that speaking up will lead to negative repercussions
D) Leaders who value input from front-line caregivers

Question 14

Which of the following factors complicate teamwork in healthcare? Select all that apply.

A) A very high-stakes system
B) Professionals who have the same agenda
C) Team members with varied educational backgrounds
D) Responsibilities that are often urgent
E) Differences of opinions among clinicians
F) A culture of safety
G) Organizational tensions

Question 15

Patients receive the best care at the hands of a team of professionals and paraprofessionals who offer different strengths and areas of expertise.

Question 16

Reasons that contribute to groups getting stuck in the storming stage of team development include previous unresolved conflicts among team members and lack of clear expectations.

Question 17

Applying the principals of team development are not feasible given the endless emergent tasks and constant change involved in nursing practice.