Deck 18: Creating a Motivating Climate

Question 1

What is employee behavior best reinforced by?

A) Praise from a supervisor
B) An increase in their pay
C) A personally valued reward
D) Threat of punishment

Answer 1

A personally valued reward

Question 2

What did motivational theorist Victor Vroom state?

A) Personal motivators could be separated from job satisfiers
B) People are motivated by three basic needs: achievement, affiliation, and power
C) A manager's assumptions about workers directly affect the intrinsic motivation of the workers
D) Employees' expectations about their work environment or a certain event will affect their behavior

Answer 2

Employees' expectations about their work environment or a certain event will affect their behavior

Question 3

Which is a motivating factor identified in Herzberg's motivation-hygiene theory?

A) Money
B) A chance for promotion
C) A well-lighted parking lot
D) Free meals in the cafeteria

Answer 3

A chance for promotion

Question 4

Which statement most accurately defines intrinsic motivation?

A) Motivation that is directly related to a person's internal level of aspiration
B) Motivation that is enhanced by the job's environmental conditions
C) Motivation that is not shaped by personal values
D) Motivation that is not related to achievement

Question 5

According to McClelland, what does achievement motivation focus on?

A) The extrinsic rewards to be acquired
B) A need to nurture others
C) A need to have legitimate power over others
D) The intrinsic need to be successful

Question 6

According to McGregor, what do Theory X assumptions hold?

A) Putting forth effort is natural
B) Workers are diligent, responsible, and helpful
C) Workers are lazy, uncreative, and indifferent toward work
D) Increased rewards will motivate workers

Question 7

What is the implication in a hierarchy of needs?

A) All needs have equal power in motivation
B) Unsatisfied needs trigger behavior
C) Lower level needs are less valued
D) Some individuals have hereditary needs

Question 8

What did Victor Vroom emphasize the importance of?

A) Managers knowing each employee's expectation of reward
B) Managers being honest with their employees
C) Making sure that the employees' lower-level needs are met
D) Understanding that individuals react in a stimulus-response mode

Question 9

What did the motivational theorist Saul Gellerman argue?

A) Individuals should be "stretched" on a regular basis to increase their productivity and motivation levels
B) "Stretching" should be used as a motivational strategy only for affiliation-oriented individuals
C) "Stretching" should be used as a motivational strategy only when an individual is already demotivated
D) Employees should be "stretched" intermittently to complete tasks more difficult than what they are used to doing

Question 10

According to Skinner, how should rewards used as a way to reinforce behavior be given?

A) At established intervals
B) Specific to a particular performance
C) Sometime after the event for maximum reinforcement
D) Very sparingly to make them more valuable

Question 11

What is the purpose for a manager to engage in "networking"?

A) To bolster self-esteem
B) To unwind from work
C) To further professional goals
D) To meet altruistic needs

Question 12

Which statement is typically true of job satisfaction levels?

A) They are higher for subordinates than for management staff
B) They decline as the level of participation in unit decision making increases
C) They are related to the degree of work life control subordinates perceive they have
D) They are fairly static given that unit cultures are traditionally very difficult to change

Question 13

Which course of action would be most apt to help a demotivated RN with personal and professional renewal?

A) Begin job hunting in a new field
B) Start practicing self-care
C) Take a management class
D) Start leaving work early

Question 14

What managerial characteristic is essential in assuring that employees will find joy at work?

A) Attending to the organizational climate
B) Forming respectful relationships
C) Effectively supervising employee work
D) Partitioning for salary increases

Question 15

What is intrinsic motivation directly related to?

A) Work environment
B) External rewards
C) Personal aspiration
D) Completion of work

Question 16

Which is an example of a hygiene factor according to Herzberg?

A) Achievement
B) Recognition
C) Salary
D) Work

Question 17

McClelland's studies state that all people are motivated by three basic needs. What are these needs?

A) Physiological, security, esteem
B) Safety, social, self-actualization
C) Achievement, affiliation, power
D) Responsibility, supervision, job security

Question 18

What did Gellerman state about most managers in organizations?

A) They undermanage subordinates
B) They define responsibilities too broadly
C) They stretch employees' comfort levels too much
D) They fail to give employees sufficient decision-making power

Question 19

What is the most important strategy for avoiding burnout and maintaining a high motivation level?

A) Intrinsic motivation
B) External motivation
C) Positive reinforcement
D) Self-care

Question 20

What is one of the most powerful yet frequently overlooked or underused motivators that the manager can use to create a motivating climate?

A) Intrinsic motivation
B) External motivation
C) Positive reinforcement
D) Self-care

Question 21

When attempting to create a work environment that includes appropriate and effective monetary incentives, the nurse-manager will initially address which issue?

A) Whether the incentives are allowed by the policies of the institution
B) Whether the budget will allow for monetary rewards large enough to create incentive
C) Whether the staff views monetary incentives as having the greatest value
D) Whether other nurse-managers feel that monetary incentives are appropriate

Question 22

Which is the basic factor involving staff motivation and its relationship with the achievement of unit-oriented goals?

A) The autonomy the staff has to achieve the stated goals
B) The input the staff has in establishing the unit goals
C) The value the staff places on the stated unit goals
D) The relationship staff has with their management

Question 23

Which action by the nursing manager will have the greatest impact on staff satisfaction regarding the filling of an assistant management position?

A) Making the decision to fill the position with an internal recruitment search
B) Assuring the staff that established recruitment polices will be followed consistently
C) Publishing the promotion criteria where it can be viewed by all interested employees
D) Encouraging staff that has the needed skills and knowledge to apply for the position

Question 24

Which statement made by the Director of Nursing demonstrates the value of internal promotion of nursing staff?

A) "This facility values the efforts made by its nursing staff to perform at their highest levels of knowledge and practice."
B) "A facility thrives on th e injection of fresh, new ideas from those in manager positions."
C) "Our budget allows for monetary incentives directed towards the recruitment of management personnel."
D) "We are willing to extend the recruitment search upon we have the best positive person for this management position."

Question 25

Which reward is an example of intrinsic motivation?

A) The prized locker is awarded to the staff member voted "most helpful" by their peers
B) An extra vacation day is awarded for every 6 months a staff member is "call off" free.
C) The entire staff is treated to a pizza party each time the unit earns a "patient satisfaction" award
D) A staff member is awarded a trip to a nursing conference based on the written request that was submitted