Question 1

According to McClelland, what does achievement motivation focus on?

Accepted Answer

A)  The extrinsic rewards to be acquired 
B)  A need to nurture others 
C)  A need to have legitimate power over others 
D)  The intrinsic need to be successful 
A)  The extrinsic rewards to be acquired 
B)  A need to nurture others 
C)  A need to have legitimate power over others 
D)  The intrinsic need to be successful D

Question 2

According to McGregor, what do Theory X assumptions hold?

Accepted Answer

A)  Putting forth effort is natural 
B)  Workers are diligent, responsible, and helpful 
C)  Workers are lazy, uncreative, and indifferent toward work 
D)  Increased rewards will motivate workers 
A)  Putting forth effort is natural 
B)  Workers are diligent, responsible, and helpful 
C)  Workers are lazy, uncreative, and indifferent toward work 
D)  Increased rewards will motivate workers C

Question 3

What is employee behavior best reinforced by?

Accepted Answer

A)  Praise from a supervisor 
B)  An increase in their pay 
C)  A personally valued reward 
D)  Threat of punishment 
A)  Praise from a supervisor 
B)  An increase in their pay 
C)  A personally valued reward 
D)  Threat of punishment C

Question 4

According to Skinner, how should rewards used as a way to reinforce behavior be given?

Accepted Answer

A)  At established intervals 
B)  Specific to a particular performance 
C)  Sometime after the event for maximum reinforcement 
D)  Very sparingly to make them more valuable 
A)  At established intervals 
B)  Specific to a particular performance 
C)  Sometime after the event for maximum reinforcement 
D)  Very sparingly to make them more valuable

Question 5

What is the purpose for a manager to engage in "networking"?

Accepted Answer

A)  To bolster self-esteem 
B)  To unwind from work 
C)  To further professional goals 
D)  To meet altruistic needs 
A)  To bolster self-esteem 
B)  To unwind from work 
C)  To further professional goals 
D)  To meet altruistic needs

Question 6

Which statement is typically true of job satisfaction levels?

Accepted Answer

A)  They are higher for subordinates than for management staff 
B)  They decline as the level of participation in unit decision making increases 
C)  They are related to the degree of work life control subordinates perceive they have 
D)  They are fairly static given that unit cultures are traditionally very difficult to change 
A)  They are higher for subordinates than for management staff 
B)  They decline as the level of participation in unit decision making increases 
C)  They are related to the degree of work life control subordinates perceive they have 
D)  They are fairly static given that unit cultures are traditionally very difficult to change

Question 7

What is one of the most powerful yet frequently overlooked or underused motivators that the manager can use to create a motivating climate?

Accepted Answer

A)  Intrinsic motivation 
B)  External motivation 
C)  Positive reinforcement 
D)  Self-care 
A)  Intrinsic motivation 
B)  External motivation 
C)  Positive reinforcement 
D)  Self-care

Question 8

When attempting to create a work environment that includes appropriate and effective monetary incentives, the nurse-manager will initially address which issue?

Accepted Answer

A)  Whether the incentives are allowed by the policies of the institution 
B)  Whether the budget will allow for monetary rewards large enough to create incentive 
C)  Whether the staff views monetary incentives as having the greatest value 
D)  Whether other nurse-managers feel that monetary incentives are appropriate 
A)  Whether the incentives are allowed by the policies of the institution 
B)  Whether the budget will allow for monetary rewards large enough to create incentive 
C)  Whether the staff views monetary incentives as having the greatest value 
D)  Whether other nurse-managers feel that monetary incentives are appropriate

Question 9

What did Gellerman state about most managers in organizations?

Accepted Answer

A)  They undermanage subordinates 
B)  They define responsibilities too broadly 
C)  They stretch employees' comfort levels too much 
D)  They fail to give employees sufficient decision-making power 
A)  They undermanage subordinates 
B)  They define responsibilities too broadly 
C)  They stretch employees' comfort levels too much 
D)  They fail to give employees sufficient decision-making power

Question 10

Which statement most accurately defines intrinsic motivation?

Accepted Answer

A)  Motivation that is directly related to a person's internal level of aspiration 
B)  Motivation that is enhanced by the job's environmental conditions 
C)  Motivation that is not shaped by personal values 
D)  Motivation that is not related to achievement 
A)  Motivation that is directly related to a person's internal level of aspiration 
B)  Motivation that is enhanced by the job's environmental conditions 
C)  Motivation that is not shaped by personal values 
D)  Motivation that is not related to achievement

Question 11

What did motivational theorist Victor Vroom state?

Accepted Answer

A)  Personal motivators could be separated from job satisfiers 
B)  People are motivated by three basic needs: achievement, affiliation, and power 
C)  A manager's assumptions about workers directly affect the intrinsic motivation of the workers 
D)  Employees' expectations about their work environment or a certain event will affect their behavior 
A)  Personal motivators could be separated from job satisfiers 
B)  People are motivated by three basic needs: achievement, affiliation, and power 
C)  A manager's assumptions about workers directly affect the intrinsic motivation of the workers 
D)  Employees' expectations about their work environment or a certain event will affect their behavior

Question 12

What is intrinsic motivation directly related to?

Accepted Answer

A)  Work environment 
B)  External rewards 
C)  Personal aspiration 
D)  Completion of work 
A)  Work environment 
B)  External rewards 
C)  Personal aspiration 
D)  Completion of work

Question 13

Which course of action would be most apt to help a demotivated RN with personal and professional renewal?

Accepted Answer

A)  Begin job hunting in a new field 
B)  Start practicing self-care 
C)  Take a management class 
D)  Start leaving work early 
A)  Begin job hunting in a new field 
B)  Start practicing self-care 
C)  Take a management class 
D)  Start leaving work early

Question 14

Which action by the nursing manager will have the greatest impact on staff satisfaction regarding the filling of an assistant management position?

Accepted Answer

A)  Making the decision to fill the position with an internal recruitment search 
B)  Assuring the staff that established recruitment polices will be followed consistently 
C)  Publishing the promotion criteria where it can be viewed by all interested employees 
D)  Encouraging staff that has the needed skills and knowledge to apply for the position 
A)  Making the decision to fill the position with an internal recruitment search 
B)  Assuring the staff that established recruitment polices will be followed consistently 
C)  Publishing the promotion criteria where it can be viewed by all interested employees 
D)  Encouraging staff that has the needed skills and knowledge to apply for the position

Question 15

Which statement made by the Director of Nursing demonstrates the value of internal promotion of nursing staff?

Accepted Answer

A)  "This facility values the efforts made by its nursing staff to perform at their highest levels of knowledge and practice." 
B)  "A facility thrives on th e injection of fresh, new ideas from those in manager positions." 
C)  "Our budget allows for monetary incentives directed towards the recruitment of management personnel." 
D)  "We are willing to extend the recruitment search upon we have the best positive person for this management position." 
A)  "This facility values the efforts made by its nursing staff to perform at their highest levels of knowledge and practice." 
B)  "A facility thrives on th e injection of fresh, new ideas from those in manager positions." 
C)  "Our budget allows for monetary incentives directed towards the recruitment of management personnel." 
D)  "We are willing to extend the recruitment search upon we have the best positive person for this management position."

Question 16

Which is an example of a hygiene factor according to Herzberg?

Accepted Answer

A)  Achievement 
B)  Recognition 
C)  Salary 
D)  Work 
A)  Achievement 
B)  Recognition 
C)  Salary 
D)  Work

Question 17

Which is a motivating factor identified in Herzberg's motivation-hygiene theory?

Accepted Answer

A)  Money 
B)  A chance for promotion 
C)  A well-lighted parking lot 
D)  Free meals in the cafeteria 
A)  Money 
B)  A chance for promotion 
C)  A well-lighted parking lot 
D)  Free meals in the cafeteria

Question 18

What did the motivational theorist Saul Gellerman argue?

Accepted Answer

A)  Individuals should be "stretched" on a regular basis to increase their productivity and motivation levels 
B)  "Stretching" should be used as a motivational strategy only for affiliation-oriented individuals 
C)  "Stretching" should be used as a motivational strategy only when an individual is already demotivated 
D)  Employees should be "stretched" intermittently to complete tasks more difficult than what they are used to doing 
A)  Individuals should be "stretched" on a regular basis to increase their productivity and motivation levels 
B)  "Stretching" should be used as a motivational strategy only for affiliation-oriented individuals 
C)  "Stretching" should be used as a motivational strategy only when an individual is already demotivated 
D)  Employees should be "stretched" intermittently to complete tasks more difficult than what they are used to doing

Question 19

What managerial characteristic is essential in assuring that employees will find joy at work?

Accepted Answer

A)  Attending to the organizational climate 
B)  Forming respectful relationships 
C)  Effectively supervising employee work 
D)  Partitioning for salary increases 
A)  Attending to the organizational climate 
B)  Forming respectful relationships 
C)  Effectively supervising employee work 
D)  Partitioning for salary increases

Question 20

What is the most important strategy for avoiding burnout and maintaining a high motivation level?

Accepted Answer

A)  Intrinsic motivation 
B)  External motivation 
C)  Positive reinforcement 
D)  Self-care 
A)  Intrinsic motivation 
B)  External motivation 
C)  Positive reinforcement 
D)  Self-care

Exam 18: Creating a Motivating Climate

According to McClelland, what does achievement motivation focus on?

According to McGregor, what do Theory X assumptions hold?

What is employee behavior best reinforced by?

According to Skinner, how should rewards used as a way to reinforce behavior be given?

What is the purpose for a manager to engage in "networking"?

Which statement is typically true of job satisfaction levels?

What is one of the most powerful yet frequently overlooked or underused motivators that the manager can use to create a motivating climate?

When attempting to create a work environment that includes appropriate and effective monetary incentives, the nurse-manager will initially address which issue?

What did Gellerman state about most managers in organizations?

Which statement most accurately defines intrinsic motivation?

What did motivational theorist Victor Vroom state?

What is intrinsic motivation directly related to?

Which course of action would be most apt to help a demotivated RN with personal and professional renewal?

Which action by the nursing manager will have the greatest impact on staff satisfaction regarding the filling of an assistant management position?

Which statement made by the Director of Nursing demonstrates the value of internal promotion of nursing staff?

Which is an example of a hygiene factor according to Herzberg?

Which is a motivating factor identified in Herzberg's motivation-hygiene theory?

What did the motivational theorist Saul Gellerman argue?

What managerial characteristic is essential in assuring that employees will find joy at work?

What is the most important strategy for avoiding burnout and maintaining a high motivation level?

Decision Making, Problem Solving Critical Thinking, and Clinical Reasoning: Requisites for Successful Leadership and Management

Classical Vierws of Leadership and Management

Twenty-First-Century Thinking About Leadership and Management

Ethical Issues

Legal and Legislative Issues

Patient, Sübordinate, Worklace, and Professional Advocacy

Organicational Planning

Planned Change

Time Management

Piscal Plaming

Career Planning and Development in Nursing

Organizational Structure

Organizational, Politicil, Ane Personal Power

Organizing Pationt Care

Employec Recruitment, Selection, Placement, and Indoctrination

Socializing and Educating Staff in a Learning Organization

Staffing Needs and Soheduling

Organizational, Interpersonal, and Group Communication

Delegation

Effective Conflict Resolution and Negotiation

Collective Bargaining, Unionization, and Employment Laws

Quality Control

Performance Appraisal

Problem Employees: Rule Breakers, Marginal Employees, and the Chemically or Psychologically Impaired

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