Deck 8: Mastering Professional Communication and Being a Student

Question 1

Many health care professions require the passage of a professional exam. What is the best way to prepare for these types of exams?

A) Start studying early.
B) Buy a test preparation guide.
C) Ask your instructor what you need to know.
D) Do not worry about this until you graduate.

Answer 1

Start studying early.

Question 2

Which of the following methods is not a good technique for answering matching questions?

A) Read the instructions carefully.
B) Do the ones you know first.
C) Mark or cross out each item as you use it.
D) Do the most difficult ones first.

Answer 2

Do the most difficult ones first.

Question 3

The best way to handle criticism during an externship is:

A) Dismiss the criticism as unfounded.
B) Express anger.
C) Withdraw from performing job duties.
D) Consider criticism as an opportunity to learn.

Answer 3

Consider criticism as an opportunity to learn.

Question 4

All the following are major components of self-management except:

A) Attitude
B) Time management
C) Socializing
D) Stress reduction techniques

Question 5

For a school project, you are asked to problem solve for a classroom project. What would be your first step?

A) Gather information.
B) Develop several solutions or hypotheses.
C) Analyze the results.
D) Defining the problem.

Question 6

Speaking correctly helps communicate all the following except:

A) Your professionalism.
B) Your knowledge.
C) Your intelligence.
D) Your regional affiliation.

Question 7

Which specialized form of language is appropriate at work?

A) Slang.
B) Medical terminology.
C) Profanity.
D) Exaggeration.

Question 8

Health professionals may gain credibility if they:

A) Do not speak loudly enough for patients to hear.
B) Pronounce the patient's name correctly.
C) Mispronounce medical terms.
D) Fail to make eye contact.

Question 9

Reading can help you speak better in all the following ways except:

A) Looking busy between patients.
B) Increasing your vocabulary.
C) Giving you more to talk about.
D) Building empathy skills by identifying with characters.

Question 10

Appropriate topics for discussion at work with your co-workers include:

A) Your salary.
B) Poor judgments you made over the weekend.
C) General information about your family.
D) Your religious beliefs.

Question 11

The main purpose of writing is to:

A) Display your knowledge and intelligence.
B) Document your care and your concerns.
C) Communicate with your reader.
D) Be logical.

Question 12

The best way to learn how to spell a new word in English correctly is:

A) Examine the word carefully.
B) Note the syllables.
C) Note anything strange or unusual about the word's spelling.
D) All the options.

Question 13

Tone in writing can best be described as:

A) Your manners in writing.
B) Synonyms.
C) Pitch.
D) All the options.

Question 14

The professional use of email includes:

A) Concise, rapid delivery of essential information.
B) Emotional responses needing to convey one's feelings.
C) Substitutions for face-to-face communications.
D) Communicating to improve social interactions with co-workers.

Question 15

The color code approach to writing reports and other longer pieces:

A) Makes for a more visual presentation.
B) Allows you to organize your report and group similar thoughts together.
C) Makes your report simple to understand.
D) Requires a color printer.

Question 16

The advantages of mind mapping include all the following except:

A) It engages both your right brain and left brain hemispheres in the writing process.
B) Its graphic nature suggests more related thoughts and connections.
C) It can substitute for a written work.
D) It can help you decide how to organize a written work.

Question 17

The diving board approach to composing a written document is:

A) Taking the "plunge" and start writing aimlessly and without purpose.
B) Using breathing techniques for writing.
C) Preventing revisions and editing.
D) Enabling you to start writing when you know what you want to convey.

Question 18

Transitional words:

A) Are the same as conjunctions.
B) Are used for writing to someone in a different age group.
C) Are like signposts to signal logical processes to your reader.
D) Can be eliminated without confusion.

Question 19

The greeting you use when you answer the phone:

A) Will reflect how busy things are at work.
B) Should not include your name for privacy purposes.
C) Asks for the caller's name first.
D) Should be the same every single time.

Question 20

If possible, answer the phone before the third ring because:

A) It could be an emergency.
B) Nobody likes to be kept waiting on the phone.
C) A ringing phone can irritate others.
D) That gives you enough time to compose your greeting.

Question 21

It is wise to maintain a phone log or phone notes because:

A) It is easy to forget whom you spoke to about what.
B) You frequently have to transmit information.
C) It makes it easier to be sure you made or returned all the phone calls needed.
D) All the above.

Question 22

The best approach to an angry caller is:

A) Explain that you just answer the phone and did not cause the problem.
B) Hang up.
C) Listen and calmly ask questions.
D) Transfer the caller to the person who caused the problem.

Question 23

When leaving a message over the telephone you should:

A) State your name, role, affiliation, and the time of your call, including the date.
B) Indicate whether the message is urgent.
C) State your telephone number slowly.
D) All the options.

Question 24

In the case of an emergency call, focus on all the following except:

A) Walking the caller through an appropriate medical response or treatment.
B) Determining the nature of the emergency.
C) Calmly collecting basic information like name, location, and contact information.
D) Deciding which kind of response would be most helpful.

Question 25

As a new employee needing to use complex communication technology, you should:

A) Understand the importance between reliable communication and health care delivery.
B) Connect with an experienced employee who can mentor you and answer your questions.
C) Master the phone technology so you can become a valuable employee.
D) All the options.