Question 1

When leaving a message over the telephone you should:

Accepted Answer

A)  State your name, role, affiliation, and the time of your call, including the date. 
B)  Indicate whether the message is urgent. 
C)  State your telephone number slowly. 
D)  All the options. 
A)  State your name, role, affiliation, and the time of your call, including the date. 
B)  Indicate whether the message is urgent. 
C)  State your telephone number slowly. 
D)  All the options. D

Question 2

Health professionals may gain credibility if they:

Accepted Answer

A)  Do not speak loudly enough for patients to hear. 
B)  Pronounce the patient's name correctly. 
C)  Mispronounce medical terms. 
D)  Fail to make eye contact. 
A)  Do not speak loudly enough for patients to hear. 
B)  Pronounce the patient's name correctly. 
C)  Mispronounce medical terms. 
D)  Fail to make eye contact. B

Question 3

The professional use of email includes:

Accepted Answer

A)  Concise, rapid delivery of essential information. 
B)  Emotional responses needing to convey one's feelings. 
C)  Substitutions for face-to-face communications. 
D)  Communicating to improve social interactions with co-workers. 
A)  Concise, rapid delivery of essential information. 
B)  Emotional responses needing to convey one's feelings. 
C)  Substitutions for face-to-face communications. 
D)  Communicating to improve social interactions with co-workers. A

Question 4

Transitional words:

Accepted Answer

A)  Are the same as conjunctions. 
B)  Are used for writing to someone in a different age group. 
C)  Are like signposts to signal logical processes to your reader. 
D)  Can be eliminated without confusion. 
A)  Are the same as conjunctions. 
B)  Are used for writing to someone in a different age group. 
C)  Are like signposts to signal logical processes to your reader. 
D)  Can be eliminated without confusion.

Question 5

For a school project, you are asked to problem solve for a classroom project. What would be your first step?

Accepted Answer

A)  Gather information. 
B)  Develop several solutions or hypotheses. 
C)  Analyze the results. 
D)  Defining the problem. 
A)  Gather information. 
B)  Develop several solutions or hypotheses. 
C)  Analyze the results. 
D)  Defining the problem.

Question 6

Appropriate topics for discussion at work with your co-workers include:

Accepted Answer

A)  Your salary. 
B)  Poor judgments you made over the weekend. 
C)  General information about your family. 
D)  Your religious beliefs. 
A)  Your salary. 
B)  Poor judgments you made over the weekend. 
C)  General information about your family. 
D)  Your religious beliefs.

Question 7

Many health care professions require the passage of a professional exam. What is the best way to prepare for these types of exams?

Accepted Answer

A)  Start studying early. 
B)  Buy a test preparation guide. 
C)  Ask your instructor what you need to know. 
D)  Do not worry about this until you graduate. 
A)  Start studying early. 
B)  Buy a test preparation guide. 
C)  Ask your instructor what you need to know. 
D)  Do not worry about this until you graduate.

Question 8

The color code approach to writing reports and other longer pieces:

Accepted Answer

A)  Makes for a more visual presentation. 
B)  Allows you to organize your report and group similar thoughts together. 
C)  Makes your report simple to understand. 
D)  Requires a color printer. 
A)  Makes for a more visual presentation. 
B)  Allows you to organize your report and group similar thoughts together. 
C)  Makes your report simple to understand. 
D)  Requires a color printer.

Question 9

The best way to learn how to spell a new word in English correctly is:

Accepted Answer

A)  Examine the word carefully. 
B)  Note the syllables. 
C)  Note anything strange or unusual about the word's spelling. 
D)  All the options. 
A)  Examine the word carefully. 
B)  Note the syllables. 
C)  Note anything strange or unusual about the word's spelling. 
D)  All the options.

Question 10

In the case of an emergency call, focus on all the following except:

Accepted Answer

A)  Walking the caller through an appropriate medical response or treatment. 
B)  Determining the nature of the emergency. 
C)  Calmly collecting basic information like name, location, and contact information. 
D)  Deciding which kind of response would be most helpful. 
A)  Walking the caller through an appropriate medical response or treatment. 
B)  Determining the nature of the emergency. 
C)  Calmly collecting basic information like name, location, and contact information. 
D)  Deciding which kind of response would be most helpful.

Question 11

The advantages of mind mapping include all the following except:

Accepted Answer

A)  It engages both your right brain and left brain hemispheres in the writing process. 
B)  Its graphic nature suggests more related thoughts and connections. 
C)  It can substitute for a written work. 
D)  It can help you decide how to organize a written work. 
A)  It engages both your right brain and left brain hemispheres in the writing process. 
B)  Its graphic nature suggests more related thoughts and connections. 
C)  It can substitute for a written work. 
D)  It can help you decide how to organize a written work.

Question 12

If possible, answer the phone before the third ring because:

Accepted Answer

A)  It could be an emergency. 
B)  Nobody likes to be kept waiting on the phone. 
C)  A ringing phone can irritate others. 
D)  That gives you enough time to compose your greeting. 
A)  It could be an emergency. 
B)  Nobody likes to be kept waiting on the phone. 
C)  A ringing phone can irritate others. 
D)  That gives you enough time to compose your greeting.

Question 13

Speaking correctly helps communicate all the following except:

Accepted Answer

A)  Your professionalism. 
B)  Your knowledge. 
C)  Your intelligence. 
D)  Your regional affiliation. 
A)  Your professionalism. 
B)  Your knowledge. 
C)  Your intelligence. 
D)  Your regional affiliation.

Question 14

Tone in writing can best be described as:

Accepted Answer

A)  Your manners in writing. 
B)  Synonyms. 
C)  Pitch. 
D)  All the options. 
A)  Your manners in writing. 
B)  Synonyms. 
C)  Pitch. 
D)  All the options.

Question 15

The best way to handle criticism during an externship is:

Accepted Answer

A)  Dismiss the criticism as unfounded. 
B)  Express anger. 
C)  Withdraw from performing job duties. 
D)  Consider criticism as an opportunity to learn. 
A)  Dismiss the criticism as unfounded. 
B)  Express anger. 
C)  Withdraw from performing job duties. 
D)  Consider criticism as an opportunity to learn.

Question 16

All the following are major components of self-management except:

Accepted Answer

A)  Attitude 
B)  Time management 
C)  Socializing 
D)  Stress reduction techniques 
A)  Attitude 
B)  Time management 
C)  Socializing 
D)  Stress reduction techniques

Question 17

It is wise to maintain a phone log or phone notes because:

Accepted Answer

A)  It is easy to forget whom you spoke to about what. 
B)  You frequently have to transmit information. 
C)  It makes it easier to be sure you made or returned all the phone calls needed. 
D)  All the above. 
A)  It is easy to forget whom you spoke to about what. 
B)  You frequently have to transmit information. 
C)  It makes it easier to be sure you made or returned all the phone calls needed. 
D)  All the above.

Question 18

The best approach to an angry caller is:

Accepted Answer

A)  Explain that you just answer the phone and did not cause the problem. 
B)  Hang up. 
C)  Listen and calmly ask questions. 
D)  Transfer the caller to the person who caused the problem. 
A)  Explain that you just answer the phone and did not cause the problem. 
B)  Hang up. 
C)  Listen and calmly ask questions. 
D)  Transfer the caller to the person who caused the problem.

Question 19

Reading can help you speak better in all the following ways except:

Accepted Answer

A)  Looking busy between patients. 
B)  Increasing your vocabulary. 
C)  Giving you more to talk about. 
D)  Building empathy skills by identifying with characters. 
A)  Looking busy between patients. 
B)  Increasing your vocabulary. 
C)  Giving you more to talk about. 
D)  Building empathy skills by identifying with characters.

Question 20

Which of the following methods is not a good technique for answering matching questions?

Accepted Answer

A)  Read the instructions carefully. 
B)  Do the ones you know first. 
C)  Mark or cross out each item as you use it. 
D)  Do the most difficult ones first. 
A)  Read the instructions carefully. 
B)  Do the ones you know first. 
C)  Mark or cross out each item as you use it. 
D)  Do the most difficult ones first.

When leaving a message over the telephone you should:

Health professionals may gain credibility if they:

The professional use of email includes:

Transitional words:

For a school project, you are asked to problem solve for a classroom project. What would be your first step?

Appropriate topics for discussion at work with your co-workers include:

Many health care professions require the passage of a professional exam. What is the best way to prepare for these types of exams?

The color code approach to writing reports and other longer pieces:

The best way to learn how to spell a new word in English correctly is:

In the case of an emergency call, focus on all the following except:

The advantages of mind mapping include all the following except:

If possible, answer the phone before the third ring because:

Speaking correctly helps communicate all the following except:

Tone in writing can best be described as:

The best way to handle criticism during an externship is:

All the following are major components of self-management except:

It is wise to maintain a phone log or phone notes because:

The best approach to an angry caller is:

Reading can help you speak better in all the following ways except:

Which of the following methods is not a good technique for answering matching questions?

Managing Your Approach to Work

Managing Your Emotions

Building Personal Emotional Strengths

Enhancing Your Well-Being

Building Relationships

Managing Conflict

Creating Successful Interactions

Preparing for Your First Job

Apply for Jobs and Landing the Job

Ready for Work

Planning for Career Success

Advancing in Your Career

Filters

Exam 8: Mastering Professional Communication and Being a Student

When leaving a message over the telephone you should:

Health professionals may gain credibility if they:

The professional use of email includes:

Transitional words:

For a school project, you are asked to problem solve for a classroom project. What would be your first step?

Appropriate topics for discussion at work with your co-workers include:

Many health care professions require the passage of a professional exam. What is the best way to prepare for these types of exams?

The color code approach to writing reports and other longer pieces:

The best way to learn how to spell a new word in English correctly is:

In the case of an emergency call, focus on all the following except:

The advantages of mind mapping include all the following except:

If possible, answer the phone before the third ring because:

Speaking correctly helps communicate all the following except:

Tone in writing can best be described as:

The best way to handle criticism during an externship is:

All the following are major components of self-management except:

It is wise to maintain a phone log or phone notes because:

The best approach to an angry caller is:

Reading can help you speak better in all the following ways except:

Which of the following methods is not a good technique for answering matching questions?

Managing Your Approach to Work

Managing Your Emotions

Building Personal Emotional Strengths

Enhancing Your Well-Being

Building Relationships

Managing Conflict

Creating Successful Interactions

Preparing for Your First Job

Apply for Jobs and Landing the Job

Ready for Work

Planning for Career Success

Advancing in Your Career

Filters