Deck 1: The Delivery of Healthcare

Question 1

Phlebotomy may be used to help treat which of the following medical conditions?

A) Polycythemia vera
B) Diabetes mellitus
C) Hypertension
D) Anemia

Answer 1

Polycythemia vera

Question 2

Opportunities for phlebotomy employment at inpatient facilities include all of these EXCEPT:

A) Doctor's office
B) Hospitals
C) Nursing homes
D) Rehabilitation centers

Answer 2

Doctor's office

Question 3

Routine inspections by which of the following agencies ensure that hospital and reference laboratories are following standards of performance for laboratory testing and phlebotomy procedures?

A) CAP
B) CLSI
C) NAACLS
D) NCCLS

Answer 3

CLSI

Question 4

Work-related injuries are reported to the:

A) CDC
B) DOT
C) EPA
D) OSHA

Question 5

Blood and blood products that are used in treatment of patients must be labeled according to the standards set forth by which agency?

A) AABB
B) CDC
C) EPA
D) FDA

Question 6

Neonatologists diagnose and treat disorders associated with:

A) Elderly patients
B) Newborn infants
C) Pregnant women
D) Male reproduction

Question 7

The assessment and treatment of hormone disorders is the function of which medical specialty?

A) Diagnostic imaging
B) Endocrinology
C) Physical therapy
D) Respiratory Care

Question 8

The identification of pathogens that cause infections is the function of:

A) Clinical Chemistry
B) Histology
C) Immunology
D) Microbiology

Question 9

The measurement of proteins, lipids, hormones, and other substances in serum is the function of:

A) Clinical Chemistry
B) Histology
C) Immunology
D) Microbiology

Question 10

Examining blood smears to confirm CBC findings is the responsibility of which medical laboratory section?

A) Cytology
B) Hematology
C) Histology
D) Immunology

Question 11

Coagulation studies are usually the responsibility of which medical laboratory section?

A) Blood Bank
B) Chemistry
C) Hematology
D) Immunology

Question 12

Determining whether or not a pathogen is resistant to an antibiotic is the responsibility of which medical laboratory section?

A) Blood Bank
B) Chemistry
C) Immunology
D) Microbiology

Question 13

While working in the specimen processing area, you are asked to deliver specimens for trace element testing. To which of the following laboratory sections will you deliver these specimens?

A) Chemistry
B) Hematology
C) Immunology
D) Molecular Pathology

Question 14

While working in the specimen processing area, you are asked to deliver specimens for coagulation testing. To which of the following laboratory sections will you deliver these specimens?

A) Chemistry
B) Hematology
C) Immunology
D) Molecular Pathology

Question 15

While working in the specimen processing area, you are asked to deliver specimens for flow cytometry. To which of the following laboratory sections will you deliver these specimens?

A) Chemistry
B) Hematology
C) Molecular Pathology
D) Urinalysis

Question 16

While working in the specimen processing area, you are asked to deliver specimens for urine pregnancy testing. To which of the following laboratory sections will you deliver these specimens?

A) Blood bank
B) Hematology
C) Molecular Pathology
D) Urinalysis

Question 17

While working in the specimen processing area, you are asked to deliver specimens for blood typing and cross-match. To which of the following laboratory sections will you deliver these specimens?

A) Chemistry
B) Hematology
C) Immunohematology
D) Immunology

Question 18

While returning to the laboratory, you encounter a new employee who needs to deliver a surgical specimen that will be processed, stained, and evaluated by a pathologist for final diagnosis. To which laboratory section will you direct this employee?

A) Cytology
B) Histology
C) Pathology
D) Transcription

Question 19

While returning to the laboratory, you encounter a doctor's office courier who needs to deliver gynecologic specimens for analysis. To which laboratory section will you direct this courier?

A) Cytology
B) Histology
C) Immunology
D) Pathology

Question 20

While answering the telephone, you are asked by physician office staff to speak with someone who can give them preliminary blood culture results. To which laboratory section will you direct this call?

A) Hematology
B) Immunology
C) Microbiology
D) Molecular Pathology

Question 21

While answering the telephone, you are asked by physician office staff to speak with someone who can give them preliminary results concerning a patient's complete blood count. To which laboratory section will you direct this call?

A) Hematology
B) Immunology
C) Immunohematology
D) Molecular Pathology

Question 22

While answering the telephone, you are asked by physician office staff to speak with someone who can give them preliminary results concerning a patient's cholesterol. To which laboratory section will you direct this call?

A) Chemistry
B) Hematology
C) Histology
D) Immunology

Question 23

As the phlebotomist assigned to STAT blood collections, you are asked to collect a specimen from a patient who is awaiting a visit from the anesthesiologist. This patient is

A) about to receive pain management before going to surgery.
B) being assessed for heart disease
C) about to undergo a procedure for diagnostic imaging.
D) being treated for cancer with chemotherapy

Question 24

As the phlebotomist assigned to STAT blood collections, you are asked to collect a specimen from a patient who is in the oncology unit. This patient is

A) about to receive pain management before going to surgery.
B) being assessed for heart disease
C) about to undergo a procedure for diagnostic imaging.
D) being treated for cancer with chemotherapy

Question 25

As the phlebotomist assigned to STAT blood collections, you are asked to collect a specimen from a patient who is in the cardiac care unit. This patient is

A) about to receive pain management before going to surgery.
B) being evaluated and treated for heart disease.
C) about to undergo a procedure for diagnostic imaging.
D) being treated for cancer with chemotherapy

Question 26

As the phlebotomist assigned to STAT blood collections, you are asked to collect a specimen from a patient who is awaiting a procedure in radiology. This patient is

A) about to receive pain management before going to surgery.
B) being assessed for heart disease
C) about to undergo a procedure for diagnostic imaging.
D) being treated for cancer with chemotherapy

Question 27

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will perform an ultrasound. To which department will you direct or take the patient?

A) Electrocardiography
B) Physical therapy
C) Radiology
D) Respiratory therapy

Question 28

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will perform breathing treatments. To which department will you direct or take the patient?

A) Electroencephalography
B) Occupational therapy
C) Physical therapy
D) Respiratory therapy

Question 29

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will perform brain wave testing. To which department will you direct or take the patient?

A) Electroencephalography
B) Physical therapy
C) Radiology
D) Respiratory therapy

Question 30

After completing a blood collection on an outpatient, the patient states that they have heart medication to pick up. To which department will you direct or take the patient?

A) Electrocardiography
B) Electroencephalography
C) Pharmacy
D) Radiology

Question 31

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will perform heart testing. To which department will you direct or take the patient?

A) Electrocardiography
B) Electroencephalography
C) Physical therapy
D) Respiratory therapy

Question 32

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will teach them rehabilitative exercises. To which department will you direct or take the patient?

A) Electrocardiography
B) Occupational therapy
C) Physical therapy
D) Respiratory therapy

Question 33

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will teach them how to cope with their physical disability. To which department will you direct or take the patient?

A) Electrocardiography
B) Occupational therapy
C) Physical therapy
D) Respiratory therapy

Question 34

The term phlebotomy comes from Greek words that translate to mean:

A) Draw blood
B) Cut a vein
C) Drain blood
D) Dermal cut

Question 35

You enter a patient's room to collect a blood specimen and find another health care worker talking with the patient about proper diet for their medical condition. This health care worker is most likely a:

A) Registered Dietitian
B) Occupational Therapist
C) Physical Therapist
D) Respiratory Therapist

Question 36

You enter a patient's room to collect a blood specimen and find another health care worker who is assisting the patient with breathing exercises. This health care worker is most likely a(n):

A) Registered Dietitian
B) Occupational Therapist
C) Physical Therapist
D) Respiratory Therapist

Question 37

Evaluate which of the following scenarios would LEAST contribute to customer satisfaction.

A) A medical office receptionist tells a patient to "have a seat," without making eye contact.
B) A phlebotomist fumbles with equipment assembly and does not appear ready to perform the blood collection.
C) A healthcare worker encounters a lost visitor and assists this person to his/her destination.
D) Every health care worker a visitor encounters greets him cheerfully and asks if he needs assistance.

Question 38

A laboratory professional who has the same level of training as a Medical Laboratory Technician includes (check all that apply).

A) Cytologist
B) Histologic Technician
C) Medical laboratory Assistant
D) Phlebotomist

Question 39

A laboratory professional who has the same level of training as a Medical Laboratory Scientist includes (check all that apply).
i. Cytologist
ii. Histologist
iii. Pathologist
iv. Phlebotomist

A) i and ii
B) i and iii
C) ii and iv
D) iii and iv

Question 40

Medical care for an elderly person would best be delivered by a physician who is a

A) Family practice physician
B) Gerontologist
C) Neonatologist
D) Pediatrician

Question 41

A person who is having symptoms that may be caused by a disorder of an organ would probably be referred to a physician who is a(an)

A) Internist
B) Nephrologist
C) Oncologist
D) Orthopedist

Question 42

A child is going to surgery for treatment of a joint disorder. This child's surgeon is most likely a(an).

A) General surgeon
B) Orthopedic surgeon
C) Pathologist
D) Pediatric physician

Question 43

Physicians who diagnose and treat disorders of the urinary tract may be (check all that apply)
i. Gerontologists
ii. Nephrologists
iii. Orthopedists
iv. Urologists

A) i and iii
B) ii and iv
C) i and ii
D) iii and iv

Question 44

Which element below is NOT a part of the communication loop?

A) sender
B) receiver
C) observer
D) message

Question 45

Clarification that is needed during communication is called:

A) a barrier
B) feedback
C) interference
D) the message

Question 46

Telling a patient that the venipuncture will not hurt is an example of:

A) a barrier
B) feedback
C) false assurance
D) street talk

Question 47

Telling a patient that you are going to obtain a blood sample, rather than stating you are going to perform a venipuncture, helps to eliminate:

A) a barrier
B) feedback
C) false assurance
D) street talk

Question 48

When collecting specimens from patients who are unconscious, it is best to

A) speak loudly and use hand gestures.
B) remain silent, the patient cannot hear anyway.
C) communicate in the same manner as usual.
D) talk about the patient with visitors.