Exam 1: The Delivery of Healthcare

Clarification that is needed during communication is called:

A child is going to surgery for treatment of a joint disorder. This child's surgeon is most likely a(an).

You enter a patient's room to collect a blood specimen and find another health care worker who is assisting the patient with breathing exercises. This health care worker is most likely a(n):

Blood and blood products that are used in treatment of patients must be labeled according to the standards set forth by which agency?

Evaluate which of the following scenarios would LEAST contribute to customer satisfaction.

While working in the specimen processing area, you are asked to deliver specimens for urine pregnancy testing. To which of the following laboratory sections will you deliver these specimens?

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will perform brain wave testing. To which department will you direct or take the patient?

Physicians who diagnose and treat disorders of the urinary tract may be (check all that apply) i. Gerontologists ii. Nephrologists iii. Orthopedists iv. Urologists

While answering the telephone, you are asked by physician office staff to speak with someone who can give them preliminary results concerning a patient's complete blood count. To which laboratory section will you direct this call?

While working in the specimen processing area, you are asked to deliver specimens for flow cytometry. To which of the following laboratory sections will you deliver these specimens?

Determining whether or not a pathogen is resistant to an antibiotic is the responsibility of which medical laboratory section?

The measurement of proteins, lipids, hormones, and other substances in serum is the function of:

While working in the specimen processing area, you are asked to deliver specimens for blood typing and cross-match. To which of the following laboratory sections will you deliver these specimens?

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will teach them how to cope with their physical disability. To which department will you direct or take the patient?

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will teach them rehabilitative exercises. To which department will you direct or take the patient?

When collecting specimens from patients who are unconscious, it is best to

Coagulation studies are usually the responsibility of which medical laboratory section?

After completing a blood collection on an outpatient, the patient states that they have an appointment with the department that will perform heart testing. To which department will you direct or take the patient?

Telling a patient that the venipuncture will not hurt is an example of:

Telling a patient that you are going to obtain a blood sample, rather than stating you are going to perform a venipuncture, helps to eliminate: