Deck 4: Managing Your Work, Time, and Other Resources

Question 1

Which of the following statements is the most appropriate to define the quality management approach to business?

A) Is built on the participation of the people closest to the work
B) Encourages learning and gaining new leadership ideas from their employees
C) Requires organizations to eliminate wasteful practices, redesign business methods, and adopt a focused approach to managing quality for customers, employees, and leaders
D) Is built on strategic planning and leadership

Answer 1

Requires organizations to eliminate wasteful practices, redesign business methods, and adopt a focused approach to managing quality for customers, employees, and leaders

Question 2

Effectiveness means

A) performing at the same level as accomplishing efficiency.
B) performing a variety of tasks, being responsible to one or several managers.
C) producing a definite or desired result.
D) producing the desired result with a minimum of effort, expense, and waste.

Answer 2

producing a definite or desired result.

Question 3

Which one of the following statements defines time management?

A) Developing effective reminders for following through on each task at the appropriate time
B) Controlling attitudes and emotions that have a tendency to steal time
C) Organizing and sequencing the priority tasks so they are accomplished in an efficient manner
D) Developing work habits that result in maximum efficiency

Answer 3

Organizing and sequencing the priority tasks so they are accomplished in an efficient manner

Question 4

Which one of these categories does NOT fit in assigning priorities to work tasks?

A) A, B, C
B) As soon as possible, Now, Within one hour of the request
C) This morning, this afternoon
D) None of the above

Question 5

Which one of the following statements does NOT fit with the advantages of working with only one manager.

A) Working for only one manager gains business contacts from only that source.
B) One manager has a clearer idea of your time constraints.
C) You are often viewed as having more status within the company.
D) You do not have to adjust to conflicting management styles.

Question 6

Which one of the following statements best describes a Gantt chart?

A) Provides a format for a to-do list
B) Provides a graphical visualization of a project that displays each task as a horizontal bar
C) Provides a daily plan which allows you to rank the tasks as urgent, to be done today, or to be done as time allows
D) None of the above

Question 7

You will be rewarded when you stay with a task until it is completed by

A) the satisfaction of having finished the task.
B) decreasing the risk of forgetting to perform a part of the task.
C) saving time you otherwise would lose locating where you left off.
D) All of the above.

Question 8

Which one of the following statements is NOT true about gaining a better understanding of procrastination?

A) Asking yourself whether you can break a project into smaller segments
B) Asking yourself why you avoid these projects or tasks
C) Admitting that you are procrastinating
D) Asking yourself what types of projects or tasks causes you to procrastinate

Question 9

Which one of the following statements best describes a way to balance your workload?

A) When possible, alternate sitting with standing tasks.
B) When you cannot change the task, change your pace.
C) Create a to-do list.
D) Determine what preparation you can make in advance.

Question 10

Which one of the following statements is NOT true of a tickler file?

A) Folders may be used to set up this file
B) Can be used for actual documents-in-progress to be processed by specific dates
C) Used for incoming information that is anticipated at a specified time
D) Can be used for reminders

Question 11

In some instances, people delay taking action in the face of deadlines because they rationalize by saying

A) "I don't know how."
B) "I didn't know I was suppose to do that."
C) "I just can't seem to get started."
D) All of the above

Question 12

Asking the question, "Why am I constantly putting things off?" is a sign of

A) organization issues.
B) procrastination.
C) time management issues.
D) All of the above

Question 13

If another co-worker has filed a document where you can access it if needed allows you to

A) purge yourself of paper.
B) copy the document in case of an emergency so both you and your supervisor will be able to access it.
C) copy the document so your supervisor will be able to access it as well.
D) None of the above

Question 14

Things you might put in a tickler file include

A) errands to complete.
B) things you need to delegate.
C) phone calls to be made.
D) Any of the above

Question 15

Which example below shows one's preference to time management according to their culture?

A) A worker prefers to manage his or her time doing one task at a time.
B) A worker prefers to complete one task at a time and will probably focus on you when you step into their office for a quick response to your question rather than multitask while he or she answers your question.
C) Both A and B
D) None of the above

Question 16

It is possible to be effective without being efficient.

Question 17

Simultaneous-task workers are interested in achieving their results through their relationships.

Question 18

Fax cover sheets are often a waste of paper.

Question 19

Frequently, it is NOT the situation that causes stress but how a person reacts to it and what he or she does about it.

Question 20

A pending file is commonly purchased as a set of folders for 12 months and 31 days.

Question 21

In organizing your workstation, use the surface of your desk as a storage space.

Question 22

Because the most critical parts of an assignment are the ones that require other people, so begin your preparation with the segments of the work that involves others.

Question 23

Many management consultants agree that if you make a weekly plan, you will leave your office with the satisfaction that each day will be productive.

Question 24

To produce acceptable work on the first try, ask your supervisor to review your work before you submit it.

Question 25

If you are a perfectionist, you may be avoiding a simple task because of your working style.

Question 26

Making the best use of your effort, materials, and time is seen as the key to the success of the Total Quality approach.

Question 27

The foundation of continuous improvement is built on the participation of the people closest to the work.

Question 28

Whether office professionals work for one manager or multiple managers, they must always group related isolated tasks to reduce the time consumed in changing from one unrelated task to another.

Question 29

Self-management means you focus on achieving the goals and objectives by a given deadline and in order of priority.

Question 30

Improving procedures, streamlining policies, and being creative about solving problems are the sole responsibility of the manager.

Question 31

How does the concept of quality management apply to the management of your resources, such as work and time?

Question 32

Identify at least three questions that office professionals begin to ask themselves when they identify a need for effective time management tools and strategies.

Question 33

What does it take to "get it right the first time"?

Question 34

What differences exist between a tickler file and a pending file?

Question 35

What would happen if employees were to take or make personal telephone calls-consistently in your office?