Question 1

Frequently, it is NOT the situation that causes stress but how a person reacts to it and what he or she does about it.

Accepted Answer

A) True 
 B)False  TRUE

Question 2

Which one of the following statements best describes a way to balance your workload?

Accepted Answer

A)  When possible, alternate sitting with standing tasks. 
B)  When you cannot change the task, change your pace. 
C)  Create a to-do list. 
D)  Determine what preparation you can make in advance. 
A)  When possible, alternate sitting with standing tasks. 
B)  When you cannot change the task, change your pace. 
C)  Create a to-do list. 
D)  Determine what preparation you can make in advance. D

Question 3

How does the concept of quality management apply to the management of your resources, such as work and time?

Accepted Answer

The quality management approach makes all employees responsible for strengthening the competitive position of their organization by improving its products and services. The best use of your work, time, and other resources is seen as the key to the success of the continuous improvement approach. Anything less simply increases the expense to the customer, which results in loss of market share, profits, jobs, and ultimately the business itself.
Applying the continuous improvement process, employees are encouraged to find new and innovative ways of doing their jobs more effectively and to be flexible enough to assist others.

Question 4

Simultaneous-task workers are interested in achieving their results through their relationships.

Accepted Answer

A) True 
 B)False

Question 5

Which one of these categories does NOT fit in assigning priorities to work tasks?

Accepted Answer

A)  A, B, C 
B)  As soon as possible, Now, Within one hour of the request 
C)  This morning, this afternoon 
D)  None of the above 
A)  A, B, C 
B)  As soon as possible, Now, Within one hour of the request 
C)  This morning, this afternoon 
D)  None of the above

Question 6

Which one of the following statements does NOT fit with the advantages of working with only one manager.

Accepted Answer

A)  Working for only one manager gains business contacts from only that source. 
B)  One manager has a clearer idea of your time constraints. 
C)  You are often viewed as having more status within the company. 
D)  You do not have to adjust to conflicting management styles. 
A)  Working for only one manager gains business contacts from only that source. 
B)  One manager has a clearer idea of your time constraints. 
C)  You are often viewed as having more status within the company. 
D)  You do not have to adjust to conflicting management styles.

Question 7

Making the best use of your effort, materials, and time is seen as the key to the success of the Total Quality approach.

Accepted Answer

A) True 
 B)False

Question 8

Many management consultants agree that if you make a weekly plan, you will leave your office with the satisfaction that each day will be productive.

Accepted Answer

A) True 
 B)False

Question 9

Fax cover sheets are often a waste of paper.

Accepted Answer

A) True 
 B)False

Question 10

Which example below shows one's preference to time management according to their culture?

Accepted Answer

A)  A worker prefers to manage his or her time doing one task at a time. 
B)  A worker prefers to complete one task at a time and will probably focus on you when you step into their office for a quick response to your question rather than multitask while he or she answers your question. 
C)  Both A and B 
D)  None of the above 
A)  A worker prefers to manage his or her time doing one task at a time. 
B)  A worker prefers to complete one task at a time and will probably focus on you when you step into their office for a quick response to your question rather than multitask while he or she answers your question. 
C)  Both A and B 
D)  None of the above

Question 11

What differences exist between a tickler file and a pending file?

Accepted Answer

While a tickler file provides

Question 12

A pending file is commonly purchased as a set of folders for 12 months and 31 days.

Accepted Answer

A) True 
 B)False

Question 13

If you are a perfectionist, you may be avoiding a simple task because of your working style.

Accepted Answer

A) True 
 B)False

Question 14

Things you might put in a tickler file include

Accepted Answer

A)  errands to complete. 
B)  things you need to delegate. 
C)  phone calls to be made. 
D)  Any of the above 
A)  errands to complete. 
B)  things you need to delegate. 
C)  phone calls to be made. 
D)  Any of the above

Question 15

You will be rewarded when you stay with a task until it is completed by

Accepted Answer

A)  the satisfaction of having finished the task. 
B)  decreasing the risk of forgetting to perform a part of the task. 
C)  saving time you otherwise would lose locating where you left off. 
D)  All of the above. 
A)  the satisfaction of having finished the task. 
B)  decreasing the risk of forgetting to perform a part of the task. 
C)  saving time you otherwise would lose locating where you left off. 
D)  All of the above.

Question 16

Which of the following statements is the most appropriate to define the quality management approach to business?

Accepted Answer

A)  Is built on the participation of the people closest to the work 
B)  Encourages learning and gaining new leadership ideas from their employees 
C)  Requires organizations to eliminate wasteful practices, redesign business methods, and adopt a focused approach to managing quality for customers, employees, and leaders 
D)  Is built on strategic planning and leadership 
A)  Is built on the participation of the people closest to the work 
B)  Encourages learning and gaining new leadership ideas from their employees 
C)  Requires organizations to eliminate wasteful practices, redesign business methods, and adopt a focused approach to managing quality for customers, employees, and leaders 
D)  Is built on strategic planning and leadership

Question 17

Whether office professionals work for one manager or multiple managers, they must always group related isolated tasks to reduce the time consumed in changing from one unrelated task to another.

Accepted Answer

A) True 
 B)False

Question 18

Which one of the following statements is NOT true about gaining a better understanding of procrastination?

Accepted Answer

A)  Asking yourself whether you can break a project into smaller segments 
B)  Asking yourself why you avoid these projects or tasks 
C)  Admitting that you are procrastinating 
D)  Asking yourself what types of projects or tasks causes you to procrastinate 
A)  Asking yourself whether you can break a project into smaller segments 
B)  Asking yourself why you avoid these projects or tasks 
C)  Admitting that you are procrastinating 
D)  Asking yourself what types of projects or tasks causes you to procrastinate

Question 19

Improving procedures, streamlining policies, and being creative about solving problems are the sole responsibility of the manager.

Accepted Answer

A) True 
 B)False

Question 20

Which one of the following statements best describes a Gantt chart?

Accepted Answer

A)  Provides a format for a to-do list 
B)  Provides a graphical visualization of a project that displays each task as a horizontal bar 
C)  Provides a daily plan which allows you to rank the tasks as urgent, to be done today, or to be done as time allows 
D)  None of the above 
A)  Provides a format for a to-do list 
B)  Provides a graphical visualization of a project that displays each task as a horizontal bar 
C)  Provides a daily plan which allows you to rank the tasks as urgent, to be done today, or to be done as time allows 
D)  None of the above

Frequently, it is NOT the situation that causes stress but how a person reacts to it and what he or she does about it.

Which one of the following statements best describes a way to balance your workload?

How does the concept of quality management apply to the management of your resources, such as work and time?

Simultaneous-task workers are interested in achieving their results through their relationships.

Which one of these categories does NOT fit in assigning priorities to work tasks?

Which one of the following statements does NOT fit with the advantages of working with only one manager.

Making the best use of your effort, materials, and time is seen as the key to the success of the Total Quality approach.

Many management consultants agree that if you make a weekly plan, you will leave your office with the satisfaction that each day will be productive.

Fax cover sheets are often a waste of paper.

Which example below shows one's preference to time management according to their culture?

What differences exist between a tickler file and a pending file?

A pending file is commonly purchased as a set of folders for 12 months and 31 days.

If you are a perfectionist, you may be avoiding a simple task because of your working style.

Things you might put in a tickler file include

You will be rewarded when you stay with a task until it is completed by

Which of the following statements is the most appropriate to define the quality management approach to business?

Whether office professionals work for one manager or multiple managers, they must always group related isolated tasks to reduce the time consumed in changing from one unrelated task to another.

Which one of the following statements is NOT true about gaining a better understanding of procrastination?

Improving procedures, streamlining policies, and being creative about solving problems are the sole responsibility of the manager.

Which one of the following statements best describes a Gantt chart?

Understanding the Changing and Challenging Office

Human Relations

Preparing for Your Job Search

Communicating by Telephone

Building Communication Skills

Processing Mail

Records Management

Handling Financial Procedures

Scheduling Appointments and Receiving Visitors

Making Travel Arrangements

Planning Meetings and Conferences

Developing Effective Oral Presentations

Preparing to Meet the Challenges

Working in a Medical Office

Working in a Legal Office

Filters

Exam 4: Managing Your Work, Time, and Other Resources

Frequently, it is NOT the situation that causes stress but how a person reacts to it and what he or she does about it.

Which one of the following statements best describes a way to balance your workload?

How does the concept of quality management apply to the management of your resources, such as work and time?

Simultaneous-task workers are interested in achieving their results through their relationships.

Which one of these categories does NOT fit in assigning priorities to work tasks?

Which one of the following statements does NOT fit with the advantages of working with only one manager.

Making the best use of your effort, materials, and time is seen as the key to the success of the Total Quality approach.

Many management consultants agree that if you make a weekly plan, you will leave your office with the satisfaction that each day will be productive.

Fax cover sheets are often a waste of paper.

Which example below shows one's preference to time management according to their culture?

What differences exist between a tickler file and a pending file?

A pending file is commonly purchased as a set of folders for 12 months and 31 days.

If you are a perfectionist, you may be avoiding a simple task because of your working style.

Things you might put in a tickler file include

You will be rewarded when you stay with a task until it is completed by

Which of the following statements is the most appropriate to define the quality management approach to business?

Whether office professionals work for one manager or multiple managers, they must always group related isolated tasks to reduce the time consumed in changing from one unrelated task to another.

Which one of the following statements is NOT true about gaining a better understanding of procrastination?

Improving procedures, streamlining policies, and being creative about solving problems are the sole responsibility of the manager.

Which one of the following statements best describes a Gantt chart?

Understanding the Changing and Challenging Office

Human Relations

Preparing for Your Job Search

Communicating by Telephone

Building Communication Skills

Processing Mail

Records Management

Handling Financial Procedures

Scheduling Appointments and Receiving Visitors

Making Travel Arrangements

Planning Meetings and Conferences

Developing Effective Oral Presentations

Preparing to Meet the Challenges

Working in a Medical Office

Working in a Legal Office

Filters