Deck 8: Managing Change and Innovation

Question 1

An approach to innovation that emphasizes shared development of innovations among several departments is referred to as the horizontal linkage model.

Answer 1

True

Question 2

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as exploration.

Answer 2

True

Question 3

A fast-cycle team is a multifunctional,and sometimes multinational,team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project.

Answer 3

True

Question 4

One value of the idea incubator is that an employee with a good idea has somewhere to go with it,rather than having to shop the idea all over the company and hope someone pays attention.

Question 5

The acceptance of mistakes,the freedom to discuss ideas,and the assignment of nonspecialists to problems are characteristics of creative organizations or departments.

Question 6

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as cooperation.

Question 7

A product change is a change in the organization's product or service outputs.

Question 8

A technological change is related to the organization's production process.

Question 9

An open team is a multifunctional,and sometimes multinational,team that works under stringent timelines and is provided with high levels of resources and empowerment to accomplish an accelerated product development project.

Question 10

Creativity is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

Question 11

Organizational change refers to the adoption of a new idea or behavior by an organization.

Question 12

Open innovation means extending the search for and commercializing new ideas beyond the boundaries of the organization and the industry.

Question 13

Originality,authoritarianism,and disciplined exploration are among the characteristics of the creative individuals.

Question 14

Traditional organizations have an internal culture of playfulness,freedom,challenge,and grass-roots participation.

Question 15

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as entrepreneurship.

Question 16

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as exploration.

Question 17

Technology change involves the hierarchy of authority,goals,administrative procedures,and managerial systems.

Question 18

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as cooperation.

Question 19

An idea incubator is in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Question 20

Centralization and short time horizon are primarily used by creative organizations.

Question 21

Organizational development involves the application of behavioral science techniques to improve an organization's effectiveness and success.

Question 22

Culture change refers to a major shift in the norms,values,attitudes,and mindset of the entire organization.

Question 23

A change agent is an OD specialist who contracts with an organization to facilitate change.

Question 24

Refreezing is the reinforcement stage of organization development in which individuals acquire a desired new skill or attitude and are rewarded for it by the organization.

Question 25

Mergers/acquisitions,organizational decline,and conflict management are the three types of current problems that organizational development managers face.

Question 26

Two of the most popular and effective OD activities are small-group disbanding and large-group interventions.

Question 27

A new-venture fund provides resources from which individuals and groups can draw to develop new ideas,products,or businesses.

Question 28

Idea champions feel very passionate and committed to a new product or idea despite rejection to others.

Question 29

A unit that is separate from the mainstream of the organization and is responsible for developing and initiating innovations is called a new-venture team.

Question 30

The traditional organization development model focuses on the entire system and learning takes place throughout the whole organization.

Question 31

Training is one of the most frequently used approaches to changing people's mindsets.

Question 32

People change refers to a change in the attitudes and behaviors of a few employees in the organization.

Question 33

Skunkworks are a separate small,informal,highly autonomous,and often secretive group that focuses on breakthrough ideas for the business.

Question 34

The person,who,in a creativity contest,is able to develop the greatest number of new and novel concepts,is called an idea champion.

Question 35

The idea in the large group intervention is to get a sample of people who may have an interest in the organization,gather perspectives from the selected parts of the system,and allow the sample to create a collective future.

Question 36

Culture change refers to a change in the attitudes and behaviors of a few employees in the organization.

Question 37

The three distinct steps for achieving behavioral and attitudinal change with organizational development are planning,changing and stabilizing.

Question 38

Three of the most popular and effective OD activities are team building,survey feedback,and large-group interventions.

Question 39

A person who sees the need for and champions productive change within the organization is called an idea champion.

Question 40

Skunklabor is a separate small,informal,highly autonomous,and often selective group that focuses on breakthrough ideas for the business.

Question 41

If organizations don't successfully change and innovate,they die.

Question 42

Exploration is the aspect of product and technology innovation that involves creating mechanisms to make sure new ideas are carried forward,accepted,and implemented.

Question 43

Productive innovation refers to innovations in products,services,or processes that radically change an industry's rules of the game for producers and consumers.

Question 44

Research shows that managers in creative companies avoid risk and experimentation.

Question 45

Change,according to Kurt Lewin,was a result of the competition between forced and unforced fields.

Question 46

After the need for change has been perceived,the next part of the change process is implementing change.

Question 47

Two possible tactics for overcoming resistance to change are coercion and negotiation.

Question 48

When users have power to resist,coercion tactic should be used for overcoming resistance to change.

Question 49

The horizontal linkage model is increasingly important in high pressure business environments that require rapidly developing and commercializing products and services.

Question 50

In the unfreezing step,participants must be made aware of problems and be willing to change.

Question 51

Reasons employees resist change include self-interest,lack of understanding and trust,uncertainty,and different assessments and goals.

Question 52

When a change involves multiple departments,top management support is especially important.

Question 53

The company that placed first on the 2010 Fast Company List was Facebook.

Question 54

A need for change is a disparity between the performance of the company when compared with a competitor.

Question 55

The communication and education approach for overcoming resistance to change should be used when the change is technical and the users need accurate information and analysis to understand change.

Question 56

The disparity between existing and desired performance levels is the need for change.

Question 57

Large cost savings from reduced inventories and labor savings by needing fewer workers to handle inventory can be driving forces associated with the implementation of just-in-time inventory control systems.

Question 58

The lack of information about past events refers to uncertainty.

Question 59

Experimentation refers to the generation of novel ideas that might meet perceived needs or respond to opportunities for the organization.

Question 60

An ambidextrous approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations.

Question 61

Survey feedback enhances the cohesiveness and success of organizational groups and teams.

Question 62

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as

A) exploration
B) cooperation
C) entrepreneurship
D) idea incubator
E) horizontal linkage

Question 63

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as

A) exploration
B) cooperation
C) entrepreneurship
D) idea incubator
E) horizontal linkage

Question 64

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as

A) exploration
B) cooperation
C) entrepreneurship
D) idea incubator
E) horizontal linkage

Question 65

Which of the following is a change in the organization's production process -- how the organization does its work?

A) Technology
B) Product
C) Entrepreneurship
D) Creativity
E) Incremental

Question 66

Two specific tools that can smooth the change process include organizational development and programs for training and development.

Question 67

Within the role of inventor,an individual believes in an idea and visualizes its benefits.

Question 68

The large-group intervention model typically results in incremental change within an organization.

Question 69

All of the following are characteristics of creative individuals EXCEPT

A) originality
B) playfulness
C) curiosity
D) rationality
E) open-mindedness

Question 70

Which of the following is NOT a characteristic of a creative individual?

A) Conceptual theory
B) Undisciplined exploration
C) Persistence and focused approach
D) Authorization and dependent
E) all of these are characteristics of a creative individual

Question 71

Which of the following refers to the generation of novel solutions to perceived problems?

A) Problem solving
B) Organizational development
C) Creativity
D) Brainstorming
E) Perceived solution

Question 72

The adoption of a new idea or behavior by an organization is known as organizational

A) change.
B) development.
C) structure.
D) intervention.
E) responsibility.

Question 73

During the changing stage of organizational development,individuals experiment with new behavior and learn new skills to be used in the workplace.

Question 74

____ change is a change in the organization's product or service outputs.

A) Technology
B) Product
C) Entrepreneurship
D) Creative
E) Incremental

Question 75

A ____ change is related to the organization production process.

A) new product
B) technological
C) structural
D) cultural/people
E) competitive

Question 76

Successful change requires that organizations be capable of both creating and implementing ideas,which means the organization must learn to be

A) cordial.
B) rightsized.
C) ambidextrous.
D) compliant.
E) intra-focused.

Question 77

Lack of understanding or trust are common reasons for resistance to change.

Question 78

Managers and employees that are most involved in an innovation or potential change are often those that seem to prefer the status quo.

Question 79

All of the following are characteristics of creative organizations EXCEPT

A) use of teams.
B) risk taking norms.
C) centralization.
D) long term horizon.
E) loose controls.

Question 80

The generation of novel ideas that may meet perceived needs or respond to opportunities for the organization is called

A) a search initiative.
B) creativity.
C) an ideal champion.
D) a great idea.
E) strategic analysis.