Deck 4: Tools and Techniques for Quality Improvement

Question 1

The four stages in the Deming Cycle form a closed loop.

Answer 1

False

Question 2

A Pareto diagram is a histogram of data collected using check sheets.

Answer 2

True

Question 3

Cause-and-effect diagrams are usually constructed in a regulated environment, mostly the quality department of the organization.

Answer 3

False

Question 4

Lean thinking can easily be applied to nonmanufacturing environments.

Question 5

According to the text, researchers also have found that when employees with a low intrinsic motivation for creativity are assigned to high intrinsic motivation supervisors, they produced lower creative output.

Question 6

Which of the following is not one of the fundamental questions to be asked in a Deming cycle methodology?

A) What are we trying to accomplish?
B) Who are the process owners of this quality initiative?
C) What changes can we make that will result in improvement?
D) How will we know that a change is an improvement?

Question 7

The statistically based tools are used extensively to gather and analyze data are referred to as _____ while the seven management and planning tools are been referred to as _____.

A) measurement tools; analysis tools
B) quantitative tools; qualitative tools
C) traditional QC tools; hybrid tools
D) seven QC tools; the new seven

Question 8

_____ are obtained by counting or from some type of visual inspection while _____ are collected by numerical measurement on a continuous scale.

A) Attribute data; variable data
B) Constant data; continuous data
C) Specific data; variable data
D) Universal data; control data

Question 9

The number of invoices that contain errors is an example of _____ data.

A) continuous
B) variable
C) attribute
D) control

Question 10

Pareto analysis separates the _____ from the _____.

A) discrete; continuous
B) quantitative; qualitative
C) current data; historical data
D) vital few; trivial many

Question 11

Which of the following is not one of the key principles of lean thinking?

A) Reducing handoffs
B) Redesigning steps
C) Performing steps in parallel rather than in sequence
D) Involving key people early

Question 12

_____ is designed to ensure that equipment is operational and available when needed.

A) Standardized work system
B) Source inspection
C) Pull production system
D) Total productive maintenance

Question 13

Two major types of benchmarking are _____ and _____.

A) discrete; continuous
B) historical; progressive
C) quantifiable; nonquantifiable
D) competitive; generic