Question 1

Two major types of benchmarking are _____ and _____.

Accepted Answer

A)  discrete; continuous 
B)  historical; progressive 
C)  quantifiable; nonquantifiable 
D)  competitive; generic 
A)  discrete; continuous 
B)  historical; progressive 
C)  quantifiable; nonquantifiable 
D)  competitive; generic D

Question 2

Cause-and-effect diagrams are usually constructed in a regulated environment, mostly the quality department of the organization.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following is not one of the fundamental questions to be asked in a Deming cycle methodology?

Accepted Answer

A)  What are we trying to accomplish? 
B)  Who are the process owners of this quality initiative? 
C)  What changes can we make that will result in improvement? 
D)  How will we know that a change is an improvement? 
A)  What are we trying to accomplish? 
B)  Who are the process owners of this quality initiative? 
C)  What changes can we make that will result in improvement? 
D)  How will we know that a change is an improvement? B

Question 4

According to the text, researchers also have found that when employees with a low intrinsic motivation for creativity are assigned to high intrinsic motivation supervisors, they produced lower creative output.

Accepted Answer

A) True 
 B)False

Question 5

Pareto analysis separates the _____ from the _____.

Accepted Answer

A)  discrete; continuous 
B)  quantitative; qualitative 
C)  current data; historical data 
D)  vital few; trivial many 
A)  discrete; continuous 
B)  quantitative; qualitative 
C)  current data; historical data 
D)  vital few; trivial many

Question 6

A Pareto diagram is a histogram of data collected using check sheets.

Accepted Answer

A) True 
 B)False

Question 7

The number of invoices that contain errors is an example of _____ data.

Accepted Answer

A)  continuous 
B)  variable 
C)  attribute 
D)  control 
A)  continuous 
B)  variable 
C)  attribute 
D)  control

Question 8

The four stages in the Deming Cycle form a closed loop.

Accepted Answer

A) True 
 B)False

Question 9

_____ are obtained by counting or from some type of visual inspection while _____ are collected by numerical measurement on a continuous scale.

Accepted Answer

A)  Attribute data; variable data 
B)  Constant data; continuous data 
C)  Specific data; variable data 
D)  Universal data; control data 
A)  Attribute data; variable data 
B)  Constant data; continuous data 
C)  Specific data; variable data 
D)  Universal data; control data

Question 10

_____ is designed to ensure that equipment is operational and available when needed.

Accepted Answer

A)  Standardized work system 
B)  Source inspection 
C)  Pull production system 
D)  Total productive maintenance 
A)  Standardized work system 
B)  Source inspection 
C)  Pull production system 
D)  Total productive maintenance

Question 11

Which of the following is not one of the key principles of lean thinking?

Accepted Answer

A)  Reducing handoffs 
B)  Redesigning steps 
C)  Performing steps in parallel rather than in sequence 
D)  Involving key people early 
A)  Reducing handoffs 
B)  Redesigning steps 
C)  Performing steps in parallel rather than in sequence 
D)  Involving key people early

Question 12

Lean thinking can easily be applied to nonmanufacturing environments.

Accepted Answer

A) True 
 B)False

Question 13

The statistically based tools are used extensively to gather and analyze data are referred to as _____ while the seven management and planning tools are been referred to as _____.

Accepted Answer

A)  measurement tools; analysis tools 
B)  quantitative tools; qualitative tools 
C)  traditional QC tools; hybrid tools 
D)  seven QC tools; the new seven 
A)  measurement tools; analysis tools 
B)  quantitative tools; qualitative tools 
C)  traditional QC tools; hybrid tools 
D)  seven QC tools; the new seven

Two major types of benchmarking are _ and _.

Cause-and-effect diagrams are usually constructed in a regulated environment, mostly the quality department of the organization.

Which of the following is not one of the fundamental questions to be asked in a Deming cycle methodology?

According to the text, researchers also have found that when employees with a low intrinsic motivation for creativity are assigned to high intrinsic motivation supervisors, they produced lower creative output.

Pareto analysis separates the _ from the _.

A Pareto diagram is a histogram of data collected using check sheets.

The number of invoices that contain errors is an example of _____ data.

The four stages in the Deming Cycle form a closed loop.

_ are obtained by counting or from some type of visual inspection while _ are collected by numerical measurement on a continuous scale.

_____ is designed to ensure that equipment is operational and available when needed.

Which of the following is not one of the key principles of lean thinking?

Lean thinking can easily be applied to nonmanufacturing environments.

The statistically based tools are used extensively to gather and analyze data are referred to as _ while the seven management and planning tools are been referred to as _.

Introduction to Quality and Performance Excellence

Frameworks for Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer-Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters

Exam 4: Tools and Techniques for Quality Improvement

Two major types of benchmarking are _____ and _____.

Cause-and-effect diagrams are usually constructed in a regulated environment, mostly the quality department of the organization.

Which of the following is not one of the fundamental questions to be asked in a Deming cycle methodology?

According to the text, researchers also have found that when employees with a low intrinsic motivation for creativity are assigned to high intrinsic motivation supervisors, they produced lower creative output.

Pareto analysis separates the _____ from the _____.

A Pareto diagram is a histogram of data collected using check sheets.

The number of invoices that contain errors is an example of _____ data.

The four stages in the Deming Cycle form a closed loop.

_____ are obtained by counting or from some type of visual inspection while _____ are collected by numerical measurement on a continuous scale.

_____ is designed to ensure that equipment is operational and available when needed.

Which of the following is not one of the key principles of lean thinking?

Lean thinking can easily be applied to nonmanufacturing environments.

The statistically based tools are used extensively to gather and analyze data are referred to as _____ while the seven management and planning tools are been referred to as _____.

Introduction to Quality and Performance Excellence

Frameworks for Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer-Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters

Two major types of benchmarking are _ and _.

Pareto analysis separates the _ from the _.

_ are obtained by counting or from some type of visual inspection while _ are collected by numerical measurement on a continuous scale.

The statistically based tools are used extensively to gather and analyze data are referred to as _ while the seven management and planning tools are been referred to as _.