Deck 11: Becoming a Professional

Question 1

Mrs. Taylor is at risk for heart disease and her physician has advised her to lose 50 pounds. Which of the following is an example of feedback used by medical assistant Jeremy as he explains a recommended diet?

A) You really need to follow this plan. It's important.
B) Do you understand what you are supposed to eat?
C) You are saying you think the eating plan will be difficult to follow?
D) I don't think you know how to follow the plan.

Answer 1

You are saying you think the eating plan will be difficult to follow?

Question 2

Why are female health care workers advised not to wear bright colored nail polish?

A) It looks cheap and unprofessional.
B) It looks like blood and can scare patients.
C) It does not fit the conservative nature of health care.
D) It can hide dirt and bacteria.

Answer 2

It can hide dirt and bacteria.

Question 3

What does the L stand for in the C.L.E.A.R. service model?

A) laboratory
B) learn
C) leave
D) listen

Answer 3

listen

Question 4

When Karin, a physical therapy assistant, meets patients for the first time, she learns the most about them by

A) observing them.
B) listening to them.
C) reviewing their patient record.
D) checking with her supervising therapist.

Question 5

Part of Jasmine's job is to educate patients recently diagnosed with diabetes about self-care. Which is the most important consideration as she prepares her message?

A) Her knowledge of her subject.
B) How much time she has to spend with the patient.
C) The patient's age and level of education.
D) The seriousness of the patient's condition.

Question 6

Mr. Elroy visits Healthwell Clinic for the first time. Which of the following is likely to be his top priority?

A) The décor of the waiting room
B) The friendliness of the staff
C) The educational credentials of the staff
D) The cost of the services

Question 7

Why is professionalism especially important in health care?

A) Patients have high expectations
B) Health care is expensive
C) Employers are more demanding than in other fields
D) It is a service industry

Question 8

Which is the best action to take when communicating with patients who have a hearing loss?

A) Speak loudly and clearly.
B) Ensure that they can see your face.
C) Speak slowly.
D) Use simple language.

Question 9

A health care worker's professional attitude is mostly influenced by how

A) interesting his or her job tasks are.
B) easy his or her supervisor is to work with.
C) he or she approaches the job.
D) challenging the job is.

Question 10

You are communicating with Mr. Chan who is having difficulty answering your questions because his English is limited. Which of the following types of questions would be most likely to help you get the information you need?

A) Closed-ended
B) Leading
C) Open-ended
D) Probing

Question 11

It is recommended that health care workers listen with a "third ear." What does this mean?

A) Listening for clues to determine the patient's real meaning.
B) Taking accurate notes as the patient is speaking.
C) Asking good questions to get more information.
D) Maintaining good eye contact with the patient.

Question 12

Dr. Singh is glad that the staff members at his clinic are considerate of each other. The most important reason is that this

A) improves patient outcomes.
B) saves him money running the clinic.
C) creates more pleasant working conditions.
D) saves him time not having to deal with personnel problems.

Question 13

It is important that health care workers develop good soft skills. Which of the following is not an example of a soft skill?

A) Ability to draw blood without causing pain for the patient
B) Positive attitude about work
C) Always arriving to work on time
D) Listening actively when patients are speaking

Question 14

Which of the following is an example of therapeutic communication?

A) Encouraging a patient to take his medication in a face-to-face interaction
B) Responding to a patient's request for an appointment on the telephone
C) Giving a patient a written instruction sheet with instructions for back exercises
D) Expressing sympathy about a patient's condition

Question 15

Which of the following is the best action for students to help them be successful in their future careers?

A) Focus on passing all tests and quizzes.
B) Do at least the minimum needed to pass their classes.
C) Strive to master the knowledge and skills presented by instructors.
D) Spend extra time in the lab practicing their skills.

Question 16

Connor has worked at Big City General Hospital since graduating from nursing school 10 months ago. What would be his best approach to the stress he has already experienced by the changes in the hospital's computer system and scheduling of nurses?

A) Look for a job in a more stable environment.
B) Focus on what he can control in his own work.
C) Discuss the situation with his coworkers.
D) Let his supervisor know that he is unhappy with the constant changes.

Question 17

As a result of the passage of the Affordable Care Act in 2010, allied health care workers will likely

A) earn higher salaries.
B) be able to perform more technical procedures.
C) receive free training.
D) have a more important role educating patients.

Question 18

Which of the following questions would be most appropriate when trying to determine the cause of a patient's apparent discomfort?

A) Are you uncomfortable?
B) What's the matter?
C) Are you okay?
D) You look uncomfortable. Can you tell me about it?

Question 19

Which of the following health care workers best demonstrates a positive bedside manner?

A) Emma respects her patient's time by hurrying through a procedure.
B) Hal checks the medication he is going to administer three times to ensure it is correct.
C) Sheila listens attentively as Ms. Carlson explains her symptoms.
D) Jorge accurately enters information about his patient's condition into his computer.

Question 20

Which of the following is the best definition of professionalism in health care?

A) Good technical skills and accurate work habits
B) Excellent customer service
C) All behaviors, skills, and habits
D) Ability to communicate effectively with patients

Question 21

Many patients rely on personal recommendations from family members and friends when choosing their health care provider.

Question 22

It is appropriate to use medical terminology with patients because this ensures that you accurately describe their condition.

Question 23

Health care is the second largest service industry in the United States.

Question 24

Active listening is a skill that just comes naturally to people who care about others.

Question 25

Patient satisfaction surveys show that patients are mostly concerned with the clinical and technical competence of their health care provider.