Question 1

Which is the best action to take when communicating with patients who have a hearing loss?

Accepted Answer

A)  Speak loudly and clearly. 
B)  Ensure that they can see your face. 
C)  Speak slowly. 
D)  Use simple language. 
A)  Speak loudly and clearly. 
B)  Ensure that they can see your face. 
C)  Speak slowly. 
D)  Use simple language. B

Question 2

It is important that health care workers develop good soft skills. Which of the following is not an example of a soft skill?

Accepted Answer

A)  Ability to draw blood without causing pain for the patient 
B)  Positive attitude about work 
C)  Always arriving to work on time 
D)  Listening actively when patients are speaking 
A)  Ability to draw blood without causing pain for the patient 
B)  Positive attitude about work 
C)  Always arriving to work on time 
D)  Listening actively when patients are speaking A

Question 3

As a result of the passage of the Affordable Care Act in 2010, allied health care workers will likely

Accepted Answer

A)  earn higher salaries. 
B)  be able to perform more technical procedures. 
C)  receive free training. 
D)  have a more important role educating patients. 
A)  earn higher salaries. 
B)  be able to perform more technical procedures. 
C)  receive free training. 
D)  have a more important role educating patients. D

Question 4

Why is professionalism especially important in health care?

Accepted Answer

A)  Patients have high expectations 
B)  Health care is expensive 
C)  Employers are more demanding than in other fields 
D)  It is a service industry 
A)  Patients have high expectations 
B)  Health care is expensive 
C)  Employers are more demanding than in other fields 
D)  It is a service industry

Question 5

When Karin, a physical therapy assistant, meets patients for the first time, she learns the most about them by

Accepted Answer

A)  observing them. 
B)  listening to them. 
C)  reviewing their patient record. 
D)  checking with her supervising therapist. 
A)  observing them. 
B)  listening to them. 
C)  reviewing their patient record. 
D)  checking with her supervising therapist.

Question 6

Which of the following is the best action for students to help them be successful in their future careers?

Accepted Answer

A)  Focus on passing all tests and quizzes. 
B)  Do at least the minimum needed to pass their classes. 
C)  Strive to master the knowledge and skills presented by instructors. 
D)  Spend extra time in the lab practicing their skills. 
A)  Focus on passing all tests and quizzes. 
B)  Do at least the minimum needed to pass their classes. 
C)  Strive to master the knowledge and skills presented by instructors. 
D)  Spend extra time in the lab practicing their skills.

Question 7

Patient satisfaction surveys show that patients are mostly concerned with the clinical and technical competence of their health care provider.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following questions would be most appropriate when trying to determine the cause of a patient's apparent discomfort?

Accepted Answer

A)  Are you uncomfortable? 
B)  What's the matter? 
C)  Are you okay? 
D)  You look uncomfortable. Can you tell me about it? 
A)  Are you uncomfortable? 
B)  What's the matter? 
C)  Are you okay? 
D)  You look uncomfortable. Can you tell me about it?

Question 9

Dr. Singh is glad that the staff members at his clinic are considerate of each other. The most important reason is that this

Accepted Answer

A)  improves patient outcomes. 
B)  saves him money running the clinic. 
C)  creates more pleasant working conditions. 
D)  saves him time not having to deal with personnel problems. 
A)  improves patient outcomes. 
B)  saves him money running the clinic. 
C)  creates more pleasant working conditions. 
D)  saves him time not having to deal with personnel problems.

Question 10

What does the L stand for in the C.L.E.A.R. service model?

Accepted Answer

A)  laboratory 
B)  learn 
C)  leave 
D)  listen 
A)  laboratory 
B)  learn 
C)  leave 
D)  listen

Question 11

A health care worker's professional attitude is mostly influenced by how

Accepted Answer

A)  interesting his or her job tasks are. 
B)  easy his or her supervisor is to work with. 
C)  he or she approaches the job. 
D)  challenging the job is. 
A)  interesting his or her job tasks are. 
B)  easy his or her supervisor is to work with. 
C)  he or she approaches the job. 
D)  challenging the job is.

Question 12

It is recommended that health care workers listen with a "third ear." What does this mean?

Accepted Answer

A)  Listening for clues to determine the patient's real meaning. 
B)  Taking accurate notes as the patient is speaking. 
C)  Asking good questions to get more information. 
D)  Maintaining good eye contact with the patient. 
A)  Listening for clues to determine the patient's real meaning. 
B)  Taking accurate notes as the patient is speaking. 
C)  Asking good questions to get more information. 
D)  Maintaining good eye contact with the patient.

Question 13

Mrs. Taylor is at risk for heart disease and her physician has advised her to lose 50 pounds. Which of the following is an example of feedback used by medical assistant Jeremy as he explains a recommended diet?

Accepted Answer

A)  You really need to follow this plan. It's important. 
B)  Do you understand what you are supposed to eat? 
C)  You are saying you think the eating plan will be difficult to follow? 
D)  I don't think you know how to follow the plan. 
A)  You really need to follow this plan. It's important. 
B)  Do you understand what you are supposed to eat? 
C)  You are saying you think the eating plan will be difficult to follow? 
D)  I don't think you know how to follow the plan.

Question 14

Part of Jasmine's job is to educate patients recently diagnosed with diabetes about self-care. Which is the most important consideration as she prepares her message?

Accepted Answer

A)  Her knowledge of her subject. 
B)  How much time she has to spend with the patient. 
C)  The patient's age and level of education. 
D)  The seriousness of the patient's condition. 
A)  Her knowledge of her subject. 
B)  How much time she has to spend with the patient. 
C)  The patient's age and level of education. 
D)  The seriousness of the patient's condition.

Question 15

Many patients rely on personal recommendations from family members and friends when choosing their health care provider.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following health care workers best demonstrates a positive bedside manner?

Accepted Answer

A)  Emma respects her patient's time by hurrying through a procedure. 
B)  Hal checks the medication he is going to administer three times to ensure it is correct. 
C)  Sheila listens attentively as Ms. Carlson explains her symptoms. 
D)  Jorge accurately enters information about his patient's condition into his computer. 
A)  Emma respects her patient's time by hurrying through a procedure. 
B)  Hal checks the medication he is going to administer three times to ensure it is correct. 
C)  Sheila listens attentively as Ms. Carlson explains her symptoms. 
D)  Jorge accurately enters information about his patient's condition into his computer.

Question 17

Mr. Elroy visits Healthwell Clinic for the first time. Which of the following is likely to be his top priority?

Accepted Answer

A)  The décor of the waiting room 
B)  The friendliness of the staff 
C)  The educational credentials of the staff 
D)  The cost of the services 
A)  The décor of the waiting room 
B)  The friendliness of the staff 
C)  The educational credentials of the staff 
D)  The cost of the services

Question 18

Health care is the second largest service industry in the United States.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is an example of therapeutic communication?

Accepted Answer

A)  Encouraging a patient to take his medication in a face-to-face interaction 
B)  Responding to a patient's request for an appointment on the telephone 
C)  Giving a patient a written instruction sheet with instructions for back exercises 
D)  Expressing sympathy about a patient's condition 
A)  Encouraging a patient to take his medication in a face-to-face interaction 
B)  Responding to a patient's request for an appointment on the telephone 
C)  Giving a patient a written instruction sheet with instructions for back exercises 
D)  Expressing sympathy about a patient's condition

Question 20

Which of the following is the best definition of professionalism in health care?

Accepted Answer

A)  Good technical skills and accurate work habits 
B)  Excellent customer service 
C)  All behaviors, skills, and habits 
D)  Ability to communicate effectively with patients 
A)  Good technical skills and accurate work habits 
B)  Excellent customer service 
C)  All behaviors, skills, and habits 
D)  Ability to communicate effectively with patients

Which is the best action to take when communicating with patients who have a hearing loss?

It is important that health care workers develop good soft skills. Which of the following is not an example of a soft skill?

As a result of the passage of the Affordable Care Act in 2010, allied health care workers will likely

Why is professionalism especially important in health care?

When Karin, a physical therapy assistant, meets patients for the first time, she learns the most about them by

Which of the following is the best action for students to help them be successful in their future careers?

Patient satisfaction surveys show that patients are mostly concerned with the clinical and technical competence of their health care provider.

Which of the following questions would be most appropriate when trying to determine the cause of a patient's apparent discomfort?

Dr. Singh is glad that the staff members at his clinic are considerate of each other. The most important reason is that this

What does the L stand for in the C.L.E.A.R. service model?

A health care worker's professional attitude is mostly influenced by how

It is recommended that health care workers listen with a "third ear." What does this mean?

Mrs. Taylor is at risk for heart disease and her physician has advised her to lose 50 pounds. Which of the following is an example of feedback used by medical assistant Jeremy as he explains a recommended diet?

Part of Jasmine's job is to educate patients recently diagnosed with diabetes about self-care. Which is the most important consideration as she prepares her message?

Many patients rely on personal recommendations from family members and friends when choosing their health care provider.

Which of the following health care workers best demonstrates a positive bedside manner?

Mr. Elroy visits Healthwell Clinic for the first time. Which of the following is likely to be his top priority?

Health care is the second largest service industry in the United States.

Which of the following is an example of therapeutic communication?

Which of the following is the best definition of professionalism in health care?

Your Career Starts Now

Your Resume Starts Now

Developing Your Personal Skills

Strategies for Adult Students

Strategies for English As A Second Language Students

Strategies for Students with Learning Disabilities

Developing Your Paper Skills I: Intake of Information

Developing Your Paper Skills II: Output of Information

Developing Your Practical Skills

Developing Your People Skills

Beginning the Job Search

Finalizing Your Employment Presentation Materials

The Interview

After the Interview

Success on the Job

Navigating Your Career

Filters

Exam 11: Becoming a Professional

Which is the best action to take when communicating with patients who have a hearing loss?

It is important that health care workers develop good soft skills. Which of the following is not an example of a soft skill?

As a result of the passage of the Affordable Care Act in 2010, allied health care workers will likely

Why is professionalism especially important in health care?

When Karin, a physical therapy assistant, meets patients for the first time, she learns the most about them by

Which of the following is the best action for students to help them be successful in their future careers?

Patient satisfaction surveys show that patients are mostly concerned with the clinical and technical competence of their health care provider.

Which of the following questions would be most appropriate when trying to determine the cause of a patient's apparent discomfort?

Dr. Singh is glad that the staff members at his clinic are considerate of each other. The most important reason is that this

What does the L stand for in the C.L.E.A.R. service model?

A health care worker's professional attitude is mostly influenced by how

It is recommended that health care workers listen with a "third ear." What does this mean?

Mrs. Taylor is at risk for heart disease and her physician has advised her to lose 50 pounds. Which of the following is an example of feedback used by medical assistant Jeremy as he explains a recommended diet?

Part of Jasmine's job is to educate patients recently diagnosed with diabetes about self-care. Which is the most important consideration as she prepares her message?

Many patients rely on personal recommendations from family members and friends when choosing their health care provider.

Which of the following health care workers best demonstrates a positive bedside manner?

Mr. Elroy visits Healthwell Clinic for the first time. Which of the following is likely to be his top priority?

Health care is the second largest service industry in the United States.

Which of the following is an example of therapeutic communication?

Which of the following is the best definition of professionalism in health care?

Your Career Starts Now

Your Resume Starts Now

Developing Your Personal Skills

Strategies for Adult Students

Strategies for English As A Second Language Students

Strategies for Students with Learning Disabilities

Developing Your Paper Skills I: Intake of Information

Developing Your Paper Skills II: Output of Information

Developing Your Practical Skills

Developing Your People Skills

Beginning the Job Search

Finalizing Your Employment Presentation Materials

The Interview

After the Interview

Success on the Job

Navigating Your Career

Filters