Deck 16: Success on the Job

Question 1

How can the note-taking skills you developed when you were in school help you when you are starting a new job?

A) You can create a written record of important information to learn and review.
B) You can show your supervisor you are interested in learning.
C) You can demonstrate your organizational skills.
D) It can prevent you from having to read manuals and handouts to find information.

Answer 1

You can create a written record of important information to learn and review.

Question 2

You notice that a coworker does a procedure differently from the way you learned in school. What should you do?

A) Tell her you believe her technique is incorrect.
B) Report her to the supervisor.
C) Change the way you do the procedure.
D) Check with your supervisor to make sure your technique conforms to the employer's requirements.

Answer 2

Check with your supervisor to make sure your technique conforms to the employer's requirements.

Question 3

Which of the following is the best way to prevent burnout on the job?

A) Take adequate time off to rest, even if it means using your sick leave.
B) Develop good time-management habits.
C) Take on more responsibilities so your supervisor will appreciate your efforts.
D) Limit yourself to doing only the tasks for which you are responsible.

Answer 3

Develop good time-management habits.

Question 4

The main purpose of the Occupational Safety and Health Act is to ensure

A) the safety of patients in health care facilities.
B) that patients receive proper medical care in hospitals.
C) that employers provide safe workplaces for their employees.
D) that patient confidentiality is maintained at all times.

Question 5

The contents of a code of ethics of a health care professional organization would include

A) the scope of practice for the profession.
B) guidance for professional conduct.
C) the laws governing the practice of the profession.
D) the rules of a given health care facility.

Question 6

The Americans with Disabilities Act requires that employers make reasonable accommodations for disabled employees to enable them to perform their job duties. This means employers must

A) do whatever it takes to ensure that disabled employees can perform their jobs.
B) make changes that are within their financial means and allow the organization to continue to function.
C) make only accommodations that do not cost more than a total of $2500.
D) make only accommodations that do not cost more than a total of $5000.

Question 7

When you sit down to read technical material you need to learn for your job, it is a good idea to

A) quickly preview the material.
B) read line by line from the beginning so you don't miss anything.
C) skim over the material and ask questions to fill in the facts.
D) look for the information you need and skip the rest.

Question 8

What should you do first if you believe you are being sexually harassed by a coworker?

A) Report the coworker to your supervisor.
B) File a grievance.
C) Tell your coworker to stop the behavior immediately.
D) Contact the Equal Employment Opportunity Commission.

Question 9

Making a good first impression at a new job is best done by

A) performing all your tasks with confidence.
B) knowing exactly what you are supposed to do.
C) being completely self-directed in your work.
D) demonstrating courtesy and consideration.

Question 10

Sandy just got a job as a medical assistant with Dr. Groves and wants to tell her mother about her work. What can she share with her?

A) The names of some of the patients who visit the office
B) The interesting details about patient health problems
C) The kinds of duties she performs in the office as she helps Dr. Groves
D) None of the above

Question 11

Burnout is most commonly associated with feelings of

A) anger.
B) satisfaction.
C) accomplishment.
D) hopelessness.

Question 12

"Believing in your self-worth" is best demonstrated by

A) standing up for your rights at work.
B) demonstrating great self-confidence.
C) recognizing that what you do makes a difference.
D) demanding respect from others.

Question 13

What is the meaning of your "scope of practice"?

A) The technical skills you learn in order to work in your occupation
B) The duties outlined in the job description prepared by your employer
C) The duties you are legally allowed to perform in your occupation
D) The levels to which you can be promoted in your occupation

Question 14

Jaime has a work style very different from his supervisor's and this sometimes leads to misunderstandings. The best way for Jaime to handle this is to

A) just do his job and avoid his supervisor as much as possible.
B) insist that his supervisor respect his work preferences.
C) report his difficulties to his supervisor's boss.
D) apply good communication skills and empathize with his supervisor.

Question 15

Which statement best describes problem solving in health care?

A) Solving problems is the responsibility of supervisors
B) Every health care professional should use problem solving skills
C) Developing good problem solving skills takes years of experience
D) Only very creative people are good at solving problems

Question 16

Which of the following indicates a possible violation of the Equal Pay Act?

A) Hank and Maria graduated in the same class and perform similar duties as radiation technologists at St. John's Hospital. Hank earns $1.75 more per hour than Maria.
B) Cheryl was in the same class as Hank and Maria. She works at an imaging center and earns $2.25 more per hour than Maria.
C) Kendra is a radiation technologist who graduated 2 years before Hank and Maria. She works at City General Hospital, and even with more experience, earns $1.50 less an hour than Hank.
D) Susan is a registered nurse at St. John's Hospital. She graduated a year after the others but earns $3.40 per hour more than Hank.

Question 17

Health Insurance Portability and Accountability Act (HIPAA) legislation is concerned with maintaining

A) safety in the workplace.
B) equal rights of employees.
C) confidentiality of patients' medical information.
D) fairness for employees of all ages.

Question 18

Ali believes he has been treated very unfairly by his supervisor, Mrs. Roy. He has tried unsuccessfully to resolve the issue with Mrs. Roy, so he might consider

A) filing a grievance.
B) filing a malpractice lawsuit.
C) reporting his employer to the Equal Employment Opportunity Commission.
D) reporting the supervisor to the local labor board.

Question 19

You just started your first job in health care. Which action is most likely to help you achieve success?

A) Take care that you get too stressed
B) Shift your attention from yourself to others
C) Make friends with your supervisor
D) Try to perform your assigned tasks perfectly

Question 20

Your supervisor is busy getting ready to attend a meeting. Which of the following questions would be appropriate to ask at this time?

A) May I take next Thursday off to attend a wedding?
B) Can you show me how to use the copy machine?
C) Can you help me with a patient who appears to be having an allergic reaction to a medication?
D) What is the phone number of our laundry service?

Question 21

It is okay to make telephone calls at work if this is the only time you have to take care of personal business.

Question 22

Health care facilities are regulated by a variety of governmental and private agencies.

Question 23

Most health care facilities today are quite casual with everyone on a first-name basis.

Question 24

Whenever you have a workplace question, the first thing you should always do is ask your supervisor.

Question 25

The study skills you used in school to succeed have useful applications on most health care jobs.