Question 1

Your supervisor is busy getting ready to attend a meeting. Which of the following questions would be appropriate to ask at this time?

Accepted Answer

A)  May I take next Thursday off to attend a wedding? 
B)  Can you show me how to use the copy machine? 
C)  Can you help me with a patient who appears to be having an allergic reaction to a medication? 
D)  What is the phone number of our laundry service? 
A)  May I take next Thursday off to attend a wedding? 
B)  Can you show me how to use the copy machine? 
C)  Can you help me with a patient who appears to be having an allergic reaction to a medication? 
D)  What is the phone number of our laundry service? C

Question 2

You notice that a coworker does a procedure differently from the way you learned in school. What should you do?

Accepted Answer

A)  Tell her you believe her technique is incorrect. 
B)  Report her to the supervisor. 
C)  Change the way you do the procedure. 
D)  Check with your supervisor to make sure your technique conforms to the employer's requirements. 
A)  Tell her you believe her technique is incorrect. 
B)  Report her to the supervisor. 
C)  Change the way you do the procedure. 
D)  Check with your supervisor to make sure your technique conforms to the employer's requirements. D

Question 3

Sandy just got a job as a medical assistant with Dr. Groves and wants to tell her mother about her work. What can she share with her?

Accepted Answer

A)  The names of some of the patients who visit the office 
B)  The interesting details about patient health problems 
C)  The kinds of duties she performs in the office as she helps Dr. Groves 
D)  None of the above 
A)  The names of some of the patients who visit the office 
B)  The interesting details about patient health problems 
C)  The kinds of duties she performs in the office as she helps Dr. Groves 
D)  None of the above C

Question 4

Which of the following is the best way to prevent burnout on the job?

Accepted Answer

A)  Take adequate time off to rest, even if it means using your sick leave. 
B)  Develop good time-management habits. 
C)  Take on more responsibilities so your supervisor will appreciate your efforts. 
D)  Limit yourself to doing only the tasks for which you are responsible. 
A)  Take adequate time off to rest, even if it means using your sick leave. 
B)  Develop good time-management habits. 
C)  Take on more responsibilities so your supervisor will appreciate your efforts. 
D)  Limit yourself to doing only the tasks for which you are responsible.

Question 5

What is the meaning of your "scope of practice"?

Accepted Answer

A)  The technical skills you learn in order to work in your occupation 
B)  The duties outlined in the job description prepared by your employer 
C)  The duties you are legally allowed to perform in your occupation 
D)  The levels to which you can be promoted in your occupation 
A)  The technical skills you learn in order to work in your occupation 
B)  The duties outlined in the job description prepared by your employer 
C)  The duties you are legally allowed to perform in your occupation 
D)  The levels to which you can be promoted in your occupation

Question 6

How can the note-taking skills you developed when you were in school help you when you are starting a new job?

Accepted Answer

A)  You can create a written record of important information to learn and review. 
B)  You can show your supervisor you are interested in learning. 
C)  You can demonstrate your organizational skills. 
D)  It can prevent you from having to read manuals and handouts to find information. 
A)  You can create a written record of important information to learn and review. 
B)  You can show your supervisor you are interested in learning. 
C)  You can demonstrate your organizational skills. 
D)  It can prevent you from having to read manuals and handouts to find information.

Question 7

When you sit down to read technical material you need to learn for your job, it is a good idea to

Accepted Answer

A)  quickly preview the material. 
B)  read line by line from the beginning so you don't miss anything. 
C)  skim over the material and ask questions to fill in the facts. 
D)  look for the information you need and skip the rest. 
A)  quickly preview the material. 
B)  read line by line from the beginning so you don't miss anything. 
C)  skim over the material and ask questions to fill in the facts. 
D)  look for the information you need and skip the rest.

Question 8

Health care facilities are regulated by a variety of governmental and private agencies.

Accepted Answer

A) True 
 B)False

Question 9

The contents of a code of ethics of a health care professional organization would include

Accepted Answer

A)  the scope of practice for the profession. 
B)  guidance for professional conduct. 
C)  the laws governing the practice of the profession. 
D)  the rules of a given health care facility. 
A)  the scope of practice for the profession. 
B)  guidance for professional conduct. 
C)  the laws governing the practice of the profession. 
D)  the rules of a given health care facility.

Question 10

The study skills you used in school to succeed have useful applications on most health care jobs.

Accepted Answer

A) True 
 B)False

Question 11

The Americans with Disabilities Act requires that employers make reasonable accommodations for disabled employees to enable them to perform their job duties. This means employers must

Accepted Answer

A)  do whatever it takes to ensure that disabled employees can perform their jobs. 
B)  make changes that are within their financial means and allow the organization to continue to function. 
C)  make only accommodations that do not cost more than a total of $2500. 
D)  make only accommodations that do not cost more than a total of $5000. 
A)  do whatever it takes to ensure that disabled employees can perform their jobs. 
B)  make changes that are within their financial means and allow the organization to continue to function. 
C)  make only accommodations that do not cost more than a total of $2500. 
D)  make only accommodations that do not cost more than a total of $5000.

Question 12

Jaime has a work style very different from his supervisor's and this sometimes leads to misunderstandings. The best way for Jaime to handle this is to

Accepted Answer

A)  just do his job and avoid his supervisor as much as possible. 
B)  insist that his supervisor respect his work preferences. 
C)  report his difficulties to his supervisor's boss. 
D)  apply good communication skills and empathize with his supervisor. 
A)  just do his job and avoid his supervisor as much as possible. 
B)  insist that his supervisor respect his work preferences. 
C)  report his difficulties to his supervisor's boss. 
D)  apply good communication skills and empathize with his supervisor.

Question 13

Health Insurance Portability and Accountability Act (HIPAA) legislation is concerned with maintaining

Accepted Answer

A)  safety in the workplace. 
B)  equal rights of employees. 
C)  confidentiality of patients' medical information. 
D)  fairness for employees of all ages. 
A)  safety in the workplace. 
B)  equal rights of employees. 
C)  confidentiality of patients' medical information. 
D)  fairness for employees of all ages.

Question 14

Whenever you have a workplace question, the first thing you should always do is ask your supervisor.

Accepted Answer

A) True 
 B)False

Question 15

What should you do first if you believe you are being sexually harassed by a coworker?

Accepted Answer

A)  Report the coworker to your supervisor. 
B)  File a grievance. 
C)  Tell your coworker to stop the behavior immediately. 
D)  Contact the Equal Employment Opportunity Commission. 
A)  Report the coworker to your supervisor. 
B)  File a grievance. 
C)  Tell your coworker to stop the behavior immediately. 
D)  Contact the Equal Employment Opportunity Commission.

Question 16

Most health care facilities today are quite casual with everyone on a first-name basis.

Accepted Answer

A) True 
 B)False

Question 17

The main purpose of the Occupational Safety and Health Act is to ensure

Accepted Answer

A)  the safety of patients in health care facilities. 
B)  that patients receive proper medical care in hospitals. 
C)  that employers provide safe workplaces for their employees. 
D)  that patient confidentiality is maintained at all times. 
A)  the safety of patients in health care facilities. 
B)  that patients receive proper medical care in hospitals. 
C)  that employers provide safe workplaces for their employees. 
D)  that patient confidentiality is maintained at all times.

Question 18

Burnout is most commonly associated with feelings of

Accepted Answer

A)  anger. 
B)  satisfaction. 
C)  accomplishment. 
D)  hopelessness. 
A)  anger. 
B)  satisfaction. 
C)  accomplishment. 
D)  hopelessness.

Question 19

Making a good first impression at a new job is best done by

Accepted Answer

A)  performing all your tasks with confidence. 
B)  knowing exactly what you are supposed to do. 
C)  being completely self-directed in your work. 
D)  demonstrating courtesy and consideration. 
A)  performing all your tasks with confidence. 
B)  knowing exactly what you are supposed to do. 
C)  being completely self-directed in your work. 
D)  demonstrating courtesy and consideration.

Question 20

It is okay to make telephone calls at work if this is the only time you have to take care of personal business.

Accepted Answer

A) True 
 B)False

Your supervisor is busy getting ready to attend a meeting. Which of the following questions would be appropriate to ask at this time?

You notice that a coworker does a procedure differently from the way you learned in school. What should you do?

Sandy just got a job as a medical assistant with Dr. Groves and wants to tell her mother about her work. What can she share with her?

Which of the following is the best way to prevent burnout on the job?

What is the meaning of your "scope of practice"?

How can the note-taking skills you developed when you were in school help you when you are starting a new job?

When you sit down to read technical material you need to learn for your job, it is a good idea to

Health care facilities are regulated by a variety of governmental and private agencies.

The contents of a code of ethics of a health care professional organization would include

The study skills you used in school to succeed have useful applications on most health care jobs.

The Americans with Disabilities Act requires that employers make reasonable accommodations for disabled employees to enable them to perform their job duties. This means employers must

Jaime has a work style very different from his supervisor's and this sometimes leads to misunderstandings. The best way for Jaime to handle this is to

Health Insurance Portability and Accountability Act (HIPAA) legislation is concerned with maintaining

Whenever you have a workplace question, the first thing you should always do is ask your supervisor.

What should you do first if you believe you are being sexually harassed by a coworker?

Most health care facilities today are quite casual with everyone on a first-name basis.

The main purpose of the Occupational Safety and Health Act is to ensure

Burnout is most commonly associated with feelings of

Making a good first impression at a new job is best done by

It is okay to make telephone calls at work if this is the only time you have to take care of personal business.

Your Career Starts Now

Your Resume Starts Now

Developing Your Personal Skills

Strategies for Adult Students

Strategies for English As A Second Language Students

Strategies for Students with Learning Disabilities

Developing Your Paper Skills I: Intake of Information

Developing Your Paper Skills II: Output of Information

Developing Your Practical Skills

Developing Your People Skills

Becoming a Professional

Beginning the Job Search

Finalizing Your Employment Presentation Materials

The Interview

After the Interview

Navigating Your Career

Filters

Exam 16: Success on the Job

Your supervisor is busy getting ready to attend a meeting. Which of the following questions would be appropriate to ask at this time?

You notice that a coworker does a procedure differently from the way you learned in school. What should you do?

Sandy just got a job as a medical assistant with Dr. Groves and wants to tell her mother about her work. What can she share with her?

Which of the following is the best way to prevent burnout on the job?

What is the meaning of your "scope of practice"?

How can the note-taking skills you developed when you were in school help you when you are starting a new job?

When you sit down to read technical material you need to learn for your job, it is a good idea to

Health care facilities are regulated by a variety of governmental and private agencies.

The contents of a code of ethics of a health care professional organization would include

The study skills you used in school to succeed have useful applications on most health care jobs.

The Americans with Disabilities Act requires that employers make reasonable accommodations for disabled employees to enable them to perform their job duties. This means employers must

Jaime has a work style very different from his supervisor's and this sometimes leads to misunderstandings. The best way for Jaime to handle this is to

Health Insurance Portability and Accountability Act (HIPAA) legislation is concerned with maintaining

Whenever you have a workplace question, the first thing you should always do is ask your supervisor.

What should you do first if you believe you are being sexually harassed by a coworker?

Most health care facilities today are quite casual with everyone on a first-name basis.

The main purpose of the Occupational Safety and Health Act is to ensure

Burnout is most commonly associated with feelings of

Making a good first impression at a new job is best done by

It is okay to make telephone calls at work if this is the only time you have to take care of personal business.

Your Career Starts Now

Your Resume Starts Now

Developing Your Personal Skills

Strategies for Adult Students

Strategies for English As A Second Language Students

Strategies for Students with Learning Disabilities

Developing Your Paper Skills I: Intake of Information

Developing Your Paper Skills II: Output of Information

Developing Your Practical Skills

Developing Your People Skills

Becoming a Professional

Beginning the Job Search

Finalizing Your Employment Presentation Materials

The Interview

After the Interview

Navigating Your Career

Filters