Deck 7: Managerial Planning and Goal Setting

Question 1

Tactical plans are designed to help execute the major strategic plans and to accomplish a specific part of the company's strategy.

Answer 1

True

Question 2

Planning cannot tame a turbulent environment.

Answer 2

True

Question 3

A plan tells "why" to achieve the goal.

Answer 3

False

Question 4

An organization's mission describes its reason for existence.

Question 5

Top managers make the broad strategic plan and identify specific tactical plans.

Question 6

Goals and plans provide a sense of direction and focus on specific targets and direct employee efforts toward important outcomes.

Question 7

Managers must understand no plan is perfect, but should grow and change to meet new conditions.

Question 8

Tactical goals are specific, measurable results expected from departments, work groups, and individuals within the organization.

Question 9

Defining operational goals and plans occurs in the execution phase of the organizational planning process.

Question 10

Operational planning specifies plans for department managers, supervisors, and individual employees.

Question 11

Tactical goals and plans are the responsibility of front-line managers and supervisors.

Question 12

Planning is the act of determining the organization goals and the means for achieving them.

Question 13

Providing innovative solutions to customer needs is a goal that would be placed in the internal business process category on a strategy map.

Question 14

The mission is the basis for the strategic level of goals and plans, which in turn shapes the tactical and operational level.

Question 15

A visual representation of the key drivers of an organization's success and shows how specific goals and plans in each area are linked is called a strategy map.

Question 16

Goals specify today's means; plans specify future ends.

Question 17

Goals are typically stated in quantitative terms.

Question 18

A desired future state that the individual or organization attempts to realize is a goal.

Question 19

A broad definition of the organization's values, aspiration and reason for being, along with a recognition of the scope and operations that distinguishes the organization refers to a Business Plan.

Question 20

Operational plans and goals are those that focus on the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals.

Question 21

If Renae, manager at Leak Free Roofing, wanted to develop a contingency plan for Leak Free, she would need to look at factors such as new equipment, the economy, and the company workers' compensation cases.

Question 22

One of the biggest benefits of planning is that, in turbulent environments, plans create greater organizational flexibility.

Question 23

Managers believe they are better oriented toward goal achievement when MBO is used.

Question 24

Three critical planning methods are contingency planning, building scenarios, and crisis planning.

Question 25

Strategic plans and goals are those that focus on where the organization wants to be in the future and pertain to the organization as a whole.

Question 26

A major difference between rules and policies is that rules are broad in scope whereas policies are narrow in scope.

Question 27

Management by objectives, single-use plans, and standing plans are all management planning approaches.

Question 28

A key benefit of management by objectives is that it aligns individual and departmental goals with company goals.

Question 29

Building good relationships with suppliers and partners would be considered internal business process goals.

Question 30

Goals are most effective when they are specific, measurable, challenging and linked to rewards.

Question 31

Standing plans define company responses to specific situations such as natural emergencies or competitive setbacks.

Question 32

In step 1 of Management By Objectives, overall performance is appraised.

Question 33

In order for goals to be effective, they should be challenging but realistic.

Question 34

The goals should be easy, for employees to feel motivated, so that they can achieve them easily which in turn increases their motivation level.

Question 35

Plans provide a standard of assessment.

Question 36

An action plan defines the course of action needed to achieve the stated goals.

Question 37

In a complex and competitive business world, traditional planning done by a select few is the only planning that works.

Question 38

Step 1 in Management by Objectives is to review progress.

Question 39

Goals must be set for every aspect of employee behavior for organizational performance to be effective.

Question 40

Crisis plans define company responses to be taken in the case of emergencies, setbacks, or unexpected conditions.

Question 41

The ABC Corporation should create a crisis management group that is not cross-functional, but does work together well under pressure.

Question 42

_____ refers to a desired future state that an organization attempts to realize.

A) Plan
B) Vision statement
C) Goal
D) Mission statement
E) Idea

Question 43

Trend management is looking at trends and discontinuities and imagining possible alternative futures.

Question 44

Prevention and preparation are the two stages of crisis management.

Question 45

_____ is the act of determining the organization's goals and the means for achieving them.

A) Brainstorming
B) Organizing
C) Planning
D) Developing a mission
E) A blueprint

Question 46

Which of these is(are) primarily concerned with tactical goals/plans?

A) Middle management
B) Board of directors
C) Consultants
D) Senior management
E) Lower management

Question 47

_____ is primarily responsible for strategic goals/plans.

A) Middle management
B) Board of directors
C) Consultants
D) Top management
E) Lower management

Question 48

Stretch goals are typically so far beyond the current levels that people have to be innovative to find ways to reach them.

Question 49

The planning process begins with which of these?

A) The development of operational goals
B) The development of a mission statement
C) Communication of goals to the rest of the organization
D) A company-wide meeting
E) Brainstorming

Question 50

The CEO of Andre's Autos, Inc. must do all of the planning for the company because that is the way to do things in today's workplace.

Question 51

Some firms engage in crisis planning to enable them to cope with unexpected events that are so sudden and devastating that they have the potential to destroy the organization.

Question 52

Which type of plan helps managers implement the overall strategic plan?

A) Operational
B) Contingency
C) Tactical
D) Crisis
E) Corporate-level

Question 53

A blueprint specifying the resource allocations schedules, and other actions necessary for attaining goals is referred to as a(n) _____.

A) goal
B) plan
C) mission
D) vision
E) objective

Question 54

Of the strategic management functions, which is considered the most fundamental?

A) Executing
B) Analyzing
C) Controlling
D) Planning
E) Leading

Question 55

Which of the following is not a step in the organizational planning process?

A) Monitor and learn
B) Plan operations
C) Translate the plan
D) Develop the plan
E) Plan marketing tactics

Question 56

_____ is primarily responsible for operational goals/plans.

A) Middle management
B) Board of directors
C) Consultants
D) Top management
E) Lower management

Question 57

Intelligence teams are useful when an organization confronts a major intelligence challenge.

Question 58

Managers work with planning experts to develop their own goals and plans in decentralized planning.

Question 59

In centralized planning, managers at all levels work with planning experts to develop their own goals and plans.

Question 60

Sales in relation to targets is an example of a balanced scorecard metric.

Question 61

A long-term time frame is most closely associated with:

A) operational plans.
B) tactical plans.
C) strategic plans.
D) mission plans.
E) tactical goals.

Question 62

The official goals of the organization are best represented by the _____.

A) strategic goals
B) tactical goals
C) operational goals
D) competitive goals
E) none of these

Question 63

Which of the following is a visual representation of the key drivers of an organization's success, showing the cause-and-effect relationships among goals and plans?

A) Operational plan
B) Gantt chart
C) Strategy map
D) SWOT analysis
E) Strategic plan

Question 64

Sherry is a first-line supervisor at Rooftop Corporation. She is most concerned with which level of goals?

A) Operational goals
B) Tactical plans
C) Strategic goals
D) Mission statement
E) Vision

Question 65

Which of the following represent plans developed at the organization's lower levels that specify action steps toward achieving operational goals and that support tactical planning activities?

A) Tactical plans
B) Strategic plans
C) Operational plans
D) Supervisory plans
E) Organizational plans

Question 66

_____ goals lead to the attainment of _____ goals, which in turn lead to the attainment of _____ goals.

A) Operational; strategic; tactical
B) Tactical; operational; strategic
C) Strategic; tactical; operational
D) Operational; tactical; strategic
E) None of these.

Question 67

A statement that identifies distinguishing characteristics of an organization is known as a(n):

A) goals statement.
B) values statement.
C) income statement.
D) mission statement.
E) competitive-edge statement.

Question 68

_____ refers to a broadly stated definition of the organization's basic business scope and operations that distinguishes it from similar types of organizations.

A) Mission statement
B) Goal statement
C) Management by objective
D) Goal setting
E) Corporate competitive-value statement

Question 69

Goals that define the outcomes that major divisions and departments must achieve in order for the organization to reach its overall goals are called:

A) strategic goals.
B) tactical goals.
C) operational goals.
D) Gantt charts.
E) contingency plans.

Question 70

"We respect our employees and value their diversity" is an example of a statement you are most likely to find in the organization's _____.

A) mission statement
B) strategic goals
C) tactical goals
D) strategic plans
E) tactical plans

Question 71

Silver Star Automobiles holds monthly planning and operational reviews to ensure that it is on track for meeting organizational goals. This involves which stage of the organizational planning process?

A) Developing the plan
B) Translating the plan
C) Plan operations
D) Executing the plan
E) Monitoring and learning

Question 72

Sarah is a middle manager at Stylin' Sneakers Corporation. She is most likely responsible for the achievement of _____ goals.

A) operational
B) tactical
C) strategic
D) lower-level
E) top-level

Question 73

_____ are the broad statements of where the organization wants to be in the future.

A) Operational goals
B) Tactical goals
C) Strategic goals
D) Operational goals
E) Tactical plans

Question 74

The organization's reason for existence is known as the organization's _____.

A) value
B) vision
C) mission
D) goal
E) service

Question 75

_____ are called the action steps by which an organization intends to attain its strategic goals.

A) Tactical goals
B) Operational goals
C) Tactical plans
D) Operational plans
E) Strategic plans

Question 76

Which of the following refer to specific results expected from individuals?

A) Operational goals
B) Tactical goals
C) Strategic goals
D) Operational plans
E) Mission statements

Question 77

Which of these are described by mission statements?

A) Corporate values
B) Product quality
C) Location of facilities
D) All of these
E) None of these

Question 78

The _____ is the department manager's tool for daily and weekly activities.

A) conventional goal
B) strategic goal
C) strategic plan
D) operational plan
E) targeted plan

Question 79

Which of the following is NOT a tool for executing a plan?

A) Management by objectives
B) Operations map
C) Performance dashboards
D) Single use plans
E) Decentralized responsibility

Question 80

"We seek to become the premier business school in the west" is an example of a statement you are most likely to find in the organization's _____.

A) tactical goals
B) operational goals
C) mission
D) tactical plans
E) operational plans