Deck 8: Self-Managed Teams and Team Leadership

Question 1

An advantage of teamwork is that members can help each other and avoid major errors.

Answer 1

True

Question 2

Social loafing in a team is likely to occur when each team member's effort is recognized and assessed.

Answer 2

False

Question 3

Social loafing is when members of a cohesive group tend to agree on a decision not on the basis of its merit but because they are willing to risk rejection for questioning a majority viewpoint or presenting a dissenting opinion.

Answer 3

False

Question 4

Groupthink happens when the team values getting along so much that dissenting views are suppressed in favor of consensus.

Question 5

Team innovation is the collective acquisition, combination, creation, and sharing of knowledge.

Question 6

Research on teamwork has found that individuals who are part of an effective team have greater job satisfaction and are less likely to leave their jobs.

Question 7

Individual satisfaction is the degree to which the team's output (product or service) meets the needs and expectations of those who use it.

Question 8

All groups are teams, but not all teams are groups.

Question 9

Over 80 percent of all organizations use some form of teams.

Question 10

Teamwork is an understanding and commitment to group goals on the part of all team members.

Question 11

Because your team is more concerned about objectively appraising different courses of action and less concerned about getting unanimous agreement, it is experiencing groupthink.

Question 12

The leadership style in a team tends to be very hierarchical.

Question 13

Some performance outcomes that have been used to evaluate team effectiveness are innovation, efficiency, quality, and employee satisfaction.

Question 14

Team effectiveness has three components: task performance, group potency, and individual satisfaction.

Question 15

One of the disadvantages of teamwork is that members face pressure to conform to lower group standards of performance and conduct.

Question 16

Shirking of individual responsibility, also known as social loafing, is a problem frequently noted in teams.

Question 17

Being a member of a team rarely makes it possible to satisfy more needs than if one worked alone.

Question 18

A group typically has a mentality of "what's in it for me."

Question 19

Team norms are standards of behavior dictated by the organization.

Question 20

The terms "team" and "group" are used interchangeably because both require member interdependence.

Question 21

Teams where individuals in the teams have clearly defined roles and responsibilities are more likely to assign blame when things go wrong.

Question 22

Self-managed teams are usually cross-functional in membership makeup.

Question 23

Team norms get formed through critical events and symbols.

Question 24

Team cohesion is increased when member self-identification with the team is strong.

Question 25

One of the disadvantages of cross-functional teams is the lack of coordination and the many problems that can occur when people from different functions come together to work on a project at the same time.

Question 26

The team leader must model the behavior that he or she desires from the team.

Question 27

Team cohesion is the extent to which team members bond together and remain committed to achieving team goals.

Question 28

According to the team-centered decision-making model, the leader should seek opinions and try to get agreement but never relinquish the right to make final choices.

Question 29

Cross-functional teams may also include representatives from outside organizations, such as suppliers, clients, and joint-venture partners.

Question 30

A functional team is a group of employees belonging to the same functional department, such as marketing, R&D, production, human resources, or information systems, who have a common objective.

Question 31

The team leader's role in creating an effective team is to identify and build the team's weaknesses.

Question 32

Team cohesion is increased when members agree on a common purpose and direction.

Question 33

Virtual teams can be organized along functional or cross-functional lines.

Question 34

Teams composed of less than 12 members are generally less effective than larger teams.

Question 35

Team structure refers to interrelations that determine the assignment of tasks, responsibilities, and authority.

Question 36

Directive leadership is typically the one best leadership style to use in all functional teams.

Question 37

Team norms develop in the early stages of a team's formation.

Question 38

A team charter is a document developed by management to specify the rules by which the team will be governed.

Question 39

Effective teams have strong support from top management.

Question 40

Small teams are generally more effective than larger teams.

Question 41

Probably the single greatest mistake made by those who call meetings is that they do not display the appropriate leadership style for the meeting.

Question 42

Advocates of the self-managed team believe that autonomy through shared control over critical task-related decisions allow the team to perform better than conventional teams.

Question 43

Top management can positively influence team creativity by providing adequate resources and a
supportive organizational culture.

Question 44

Self-managed team members' skills are typically highly specialized.

Question 45

The rotation method is effective with talkers and arguers.

Question 46

The nature of self-managed teams is one of individual empowerment and accountability.

Question 47

According to the team-centered decision-making model, the role of the leader should be to serve as a consultant, advisor, teacher, and facilitator.

Question 48

In distributed leadership, different self-managed team members assume different leadership roles as circumstances and task requirements warrant.

Question 49

At the end of a meeting, the leader needs to review all assignments given during the meeting.

Question 50

A disadvantage of team-centered decision making is that it can end up being a poor compromise rather than an optimal solution.

Question 51

The leader-centered decision-making model is preferred when unpopular decisions need to be made.

Question 52

A self-managed team facilitator is an advocate of the self-managed team concept whose responsibility is to help the team obtain necessary resources, gain political support from top management and other stakeholders of the organization, and defend it from enemy attacks.

Question 53

The three parts of a meeting are determining participants, identifying objectives, and covering agenda items.

Question 54

Encouraging interteam rivalries discourages creativity.

Question 55

In a meeting, it is a leader's responsibility to shut up the talkers.

Question 56

The self-managed team facilitator is the external leader of a self-managed team, whose job is to create optimal working conditions so team members take on responsibilities to work productively and solve complex problems on their own.

Question 57

Social loafing and groupthink are not likely to occur in self-managed teams.

Question 58

It is recommended that leaders play the role of facilitators at meetings.

Question 59

Benefits of self-managing teams include greater employee job satisfaction, commitment, and productivity, and lower turnover and absenteeism rates.

Question 60

The self-managed team concept has its roots in total quality management (TQM).

Question 61

Which of the following statements regarding team diversity is NOT true?

A) A disadvantage of team diversity is the increased likelihood of groupthink.
B) Team diversity brings diverse points of view to bear on problems.
C) Teams that do not manage diversity well have a good chance for intrateam conflicts.
D) Not all diverse teams perform well.

Question 62

Which of the following is an advantage of teamwork?

A) being a member of a team makes it possible to satisfy more needs than if one worked alone.
B) major errors are likely to be avoided.
C) a work environment is created that encourages people to become self-motivated, empowered, and satisfied with their jobs.
D) all of the answers are correct

Question 63

Team cohesion is increased when:

A) team members agree on a common purpose and direction.
B) external parties give high praise and recognition for the team's success.
C) the organization encourages and motivates teams to compete with each other for rewards.
D) all of the answers are correct

Question 64

Shirking of individual responsibility is also known as:

A) groupthink.
B) synergy.
C) social loafing.
D) task facilitation.

Question 65

Which of the following is NOT one of the components of team effectiveness?

A) knowledge management
B) individual satisfaction
C) group process
D) task performance

Question 66

Which of the following is NOT one of the key responsibilities a leader should undertake in order to create an effective team?

A) emphasize group recognition and rewards
B) encourage and support team decisions
C) develop trust and a norm of teamwork
D) identify the team's weaknesses

Question 67

Team quality pertains to:

A) the team's ability to achieve superior results with fewer resources and exceed customer expectations.
B) individual members' organizational positions.
C) good communication between team members.
D) all of the answers are correct

Question 68

Research on the size of teams has shown that:

A) the more diverse and large a team is, the more likely that it will be effective.
B) the more diverse a team is, the more successfully it can increase in size.
C) small teams, typically under 12 people, are generally more effective than larger teams.
D) none of the answers are correct

Question 69

Norms get formed through:

A) critical events.
B) symbols.
C) both critical events and symbols.
D) neither critical events nor symbols.

Question 70

All of the following occur with groupthink EXCEPT:

A) dissenting views are suppressed in favor of consensus.
B) the group often becomes more concerned with striving for unanimity than with objectively appraising different courses of action.
C) the group culture values getting along more than getting things done.
D) decisions are agreed upon on the basis of their merit.

Question 71

One of the disadvantages of teamwork is that:

A) cohesiveness is created.
B) groupthink is discouraged.
C) situations can occur in which individuals perceive that the team impinges on their autonomy.
D) teams become autonomous.

Question 72

Team cohesion is increased when

A) Team members agree on a common purposes and direction.
B) There is low team efficacy
C) The organization discourages interteam competition for rewards.
D) The quality of interpersonal relations is moderately good.
E) C and d

Question 73

____ is an understanding and commitment to group goals on the part of all team members.

A) Goal congruence
B) Teamwork
C) Team cohesion
D) Social loafing

Question 74

____ involves the creative cooperation of people working together to achieve something beyond the capacities of individuals working alone.

A) Synergy
B) Teamwork
C) Groupthink
D) Team effectiveness

Question 75

Which of the following statements describes a team vs. a group?

A) A group implies a sense of collective responsibility.
B) A team focuses on individual performance and goals.
C) A team implies a sense of shared mission.
D) A team tends to have shared responsibilities.
E) C and d

Question 76

Social loafing is likely to result when:

A) teams are extremely cohesive.
B) individual effort is not recognized and assessed.
C) there is a lack of motivation within the team.
D) individual-level performance appraisal occurs.

Question 77

Which one of the following is (are) characteristic(s) of effective teams?

A) A team charter developed by top management
B) A team charter developed by team members
C) Team members sharing the same goals
D) A high level of cohesion and independence among members
E) B and c

Question 78

Which of the following statements regarding team norms is NOT true?

A) Norms determine what behavior is acceptable and unacceptable.
B) Norms are typically developed after a team has been together for awhile.
C) Norms influence how a team's members perceive and interact with one another, approach decisions, and solve problems.
D) Norms often emerge out of critical events in the team's history and way(s) in which team members respond.

Question 79

Which of the following statements regarding groups and teams is TRUE?

A) Group members have shared responsibilities.
B) The leadership style in a team tends to be very hierarchical.
C) Groups focus on individual performance and goals.
D) A team is characterized by a mentality of "what's in it for me."

Question 80

Team ____ is the creation of a valuable, useful, and novel product, service, idea, procedure, or process carried out via discovery rather than a predetermined step-by-step procedure, by individuals working together in a complex social system.

A) innovation
B) creativity
C) effectiveness
D) cohesion