Deck 8: Motivating for Performance

Question 1

Managers often find that people are motivated by different types of rewards.

Answer 1

True

Question 2

What energizes people and compels them to develop ideas, plans, and strategies for achieving the objective?

A) accomplishments
B) communication
C) challenge of the goal
D) none of these

Answer 2

C

Question 3

There is evidence that _______, where people are able to monitor their own progress toward a goal, is an even stronger motivator than external feedback.

A) self-assurance
B) self-motivation
C) self-feedback
D) all of these

Answer 3

C

Question 4

Engagement means being emotionally engaged at a personal level.

Question 5

External rewards do not lose their power as motivational tools over time.

Question 6

Managers can shower an employee with extrinsic rewards and still have an unmotivated employee if the person finds the job boring or unfulfilling.

Question 7

Providing _______ of some type is essential for motivation, but can differ widely.

A) numbers
B) values
C) rewards
D) all of these

Question 8

Shawna is a good manager. She routinely reminds her employees of the company's priorities, provides them with specific goals, and shows them exactly how to focus their energies in ways that will contribute to accomplishing the goals and priorities. Shawna excels at exhibiting:

A) clarity
B) disrespect
C) empathy
D) commitment

Question 9

What occurs when people participate in setting goals so they feel a sense of control over their own work and have a better understanding of the goals they are striving towards?

A) decreased motivation
B) commitment to the goals
C) ethical standards
D) increased complaining

Question 10

What is a key requirement of a manager who supervises a group?

A) innovative thinking
B) decision-making skills
C) ability to motivate others to accomplish goals
D) active listening

Question 11

Many motivational ideas rest on a foundation of understanding the needs that motivate people.

Question 12

As a manager, strive to keep feelings of equity in balance to maintain an unmotivating atmosphere.

Question 13

Knowing how to motivate people is never a challenge for managers.

Question 14

Numerous studies have shown that people are more motivated when they have specific objectives and targets to work toward.

Question 15

What is the first step in building an effective motivation program?

A) establish clear, specific, & appropriate goals
B) set rewards for work accomplished
C) designate an employee safety day
D) none of these

Question 16

An early 20th century management thinker defined ___________ as "the art of getting things done through people."

A) work
B) coaching
C) management
D) none of these

Question 17

_________ for motivation means setting specific, challenging goals that are accepted as valid by employees, and then helping people track their progress toward goals by providing timely feedback.

A) Goal setting
B) Opportunities
C) Decision-making
D) Importance

Question 18

Why is feedback an important motivator for managers?

A) provides guidance
B) provides support
C) provides recognition
D) all of these

Question 19

Employees do not need to believe that their efforts can lead to positive outcomes.

Question 20

One significant way managers meet higher motivational needs is to shift power down from the top of the organization and share it with employees to enable them to achieve goals.

Question 21

You can be a better _____ if you understand the type of motives that compel people to alter or continue a desired behavior.

A) employee
B) organization
C) motivator
D) all of these

Question 22

Why are options such as flexible work hours, telecommuting, and job sharing highly valued by employees?

A) It enables them to balance their work and personal responsibilities.
B) It motivates them to have flexible schedules.
C) It creates a sense of importance.
D) none of these

Question 23

What term refers to structuring jobs in a way to meet higher level needs and increase motivation toward the accomplishment of goals?

A) extrinsic rewards
B) performance
C) job design
D) all of these

Question 24

What leads to greater intrinsic satisfaction, higher motivation, better work performance, and lower absenteeism and turnover?

A) meaningfulness
B) positive psychological reactions
C) knowledge of results
D) all of these

Question 25

What term means the job has a recognizable beginning and ending?

A) diversity
B) task identity
C) skill variety
D) job scheduling

Question 26

Katie is a very motivated employee. When her boss gives her a project to do, he usually explains the goals and purpose of the project, and then asks for her input in determining how to complete the project. Once she's started on the project, he allows her to decide what tasks to do in what order and to make important decisions on her own, using her experience and good judgement. Which of these factors contribute to Katie's motivation?

A) freedom
B) discretion
C) self-determination
D) all of these

Question 27

Matching job characteristics to an employee's interests, personality, and abilities, so that work is done by people who are well-suited to their jobs is known as ________.

A) person-job fit
B) ethical behavior
C) universal standards
D) none of these

Question 28

To increase satisfaction, motivation, and commitment, managers have to incorporate ______ into the work environment.

A) hygiene factors
B) interpersonal relationships
C) motivators
D) incentives

Question 29

The _________ indicates that people are motivated by five general types of needs: physiological, safety, belongingness, esteem, and self-actualization.

A) intrinsic rewards
B) open communication
C) hierarchy of needs
D) none of these

Question 30

What critical skill should managers exhibit in regards to rewards?

A) recognize and adhere to ethical values
B) acknowledge the importance of human quality
C) understanding the link between individual needs and individual motivation
D) all of these

Question 31

Using fear to motivate people almost always has ______ for employee development and long-term performance.

A) negative consequences
B) positive consequences
C) no consequence
D) none of these

Question 32

The ______ model proposes that certain core job dimensions create positive psychological reactions within employees that lead to higher motivation and better performance.

A) coach enhancing
B) reactions
C) core job
D) job characteristics

Question 33

As each level of needs is satisfied, it declines in importance and the next higher level of needs is _______.

A) not necessary
B) activated
C) met
D) all of these

Question 34

What type of rewards are pay increases, bonuses, promotions, and praise controlled by someone outside the person?

A) motivational
B) extrinsic
C) effective
D) incentive

Question 35

Work redesign involves altering jobs to increase both the _____ of employees' work experience and their ______.

A) ethics, motivators
B) tasks, assignments
C) quality, productivity
D) none of these

Question 36

Which of the following are examples of higher-level needs?

A) friendship
B) recognition
C) accomplishment
D) all of these

Question 37

What does the term "hygiene factors" refer to?

A) work relationships
B) characteristics that influence job dissatisfaction
C) personal cleanliness
D) work environment

Question 38

Suzanne, a single mother of two children, has been out of work for six months. She has used up a good portion of her savings. Right now, her priority is to find a job that will pay enough for her to provide a safe home with adequate food and clothing for her family. Suzanne is focused on what type of needs?

A) direct
B) lower-level
C) higher-level
D) none of these

Question 39

What type of needs do motivators focus on in the work environment?

A) higher level
B) lower level
C) both of these
D) neither of these

Question 40

To channel motivation toward appropriate goals, people have to understand that their ______ is directly related to the outcomes they receive.

A) behavior
B) performance
C) both of these
D) neither of these

Question 41

Engaged employees feel connected to ________.

A) the company
B) one another
C) their managers
D) all of these

Question 42

When people in the workplace have a _____, they have pride and dignity.

A) presentation
B) purpose
C) feeling
D) none of these

Question 43

________ is more effective for maintaining appropriate behaviors and actions over the long term.

A) Continuous reinforcement
B) Partial reinforcement
C) No reinforcement
D) High visibility reinforcement

Question 44

What is an example(s) of nonfinancial reinforcers?

A) positive feedback
B) social recognition
C) attention
D) all of these

Question 45

______ employees care deeply about the organization and actively seek ways to serve the mission.

A) Fully engaged
B) Vulnerable
C) Good
D) Leader

Question 46

As a manager, you can help reverse the slide toward disengagement by enabling people to find _______ at work.

A) meaning
B) connection
C) challenge
D) all of these

Question 47

What is highly effective for helping people learn new behaviors?

A) continuous reinforcement
B) ignoring actions
C) meetings
D) none of these

Question 48

To be engaged, people need to:

A) feel competent to handle what is asked of them
B) feel like outsiders looking in
C) feel that they have the chance to learn, grow, and advance
D) be friends with their supervisors

Question 49

When employees are _______, they are involved in defining mission and goals, as well as in determining how to achieve them.

A) mid or high level managers
B) insubordinate
C) fully empowered
D) engaged

Question 50

What theory suggests that high motivation depends on an individual's belief, or expectation, that he or she has the ability to perform tasks and receive desired awards.

A) Principles theory
B) Personal gain theory
C) Expectancy theory
D) Confidence theory

Question 51

At the Sunny Day Cafe, the owner has told her servers to do whatever they need to do to please their customers without needing to consult her first. They routinely customize orders at no extra charge, and if a customer is really unhappy with a meal, the server has the authority to remove the charge from the bill. Sunny Day's owner clearly believes in:

A) Variation
B) Achievement
C) Empowerment
D) Downsizing

Question 52

At Healthy Body Fitness Center, employees enjoy their jobs, are satisfied with their work conditions, contribute enthusiastically to meeting team or organizational goals, and feel a sense of belonging and commitment to the organization. Healthy Body is a great example of employee __________.

A) satisfaction
B) partnership
C) engagement
D) morale

Question 53

Increasing employee _____ heightens motivation for task accomplishment because people improve their own effectiveness.

A) power
B) boundaries
C) change
D) none of these

Question 54

What theory proposes that people are motivated to seek social equity in the rewards they receive for performance?

A) Equity theory
B) Expectancy theory
C) Personal theory
D) Motivation theory

Question 55

What characteristic makes the biggest difference in whether people feel engaged at work?

A) paychecks
B) managers' behavior
C) driving distance
D) volume of work

Question 56

What term refers to anything that causes a certain behavior to be repeated or inhibited?

A) improvement
B) reinforcement
C) avoidance
D) none of these

Question 57

Treating people inequitably can have a devastating effect on ______.

A) motivation
B) fear
C) finances
D) morale

Question 58

Studies suggest that organizations with engaged employees __________.

A) have less turnover
B) are more productive and profitable
C) enjoy greater employee and customer loyalty
D) all of these

Question 59

The idea of _____ suggests that people evaluate equity by a ration of inputs to outcomes.

A) courage
B) behaviors
C) equity
D) income

Question 60

The part of the brain associated with reward processing and pleasure is _______ when people have to work to accomplish a reward than if they simply have the reward given to them.

A) more stimulated and active
B) not affected
C) less active
D) not changed

Question 61

List the five core job dimensions managers can make alterations to in order to increase motivation. Choose the one you think would be most effective and explain your choice.

Question 62

Current approaches to empowerment can be classified based on two dimensions. Describe what they are.

Question 63

Explain the differences between the horizontal and vertical dimensions of the four motives managers can use to motivate people.

Question 64

What are four key points to remember for setting goals? Briefly describe.

Question 65

What are the four categories of motives manager can use? Explain and provide an example of each one.

Question 66

What are four elements that enable and empower employees to accomplish their jobs?