Exam 8: Motivating for Performance

The _________ indicates that people are motivated by five general types of needs: physiological, safety, belongingness, esteem, and self-actualization.

Managers often find that people are motivated by different types of rewards.

At Healthy Body Fitness Center, employees enjoy their jobs, are satisfied with their work conditions, contribute enthusiastically to meeting team or organizational goals, and feel a sense of belonging and commitment to the organization. Healthy Body is a great example of employee __________.

The part of the brain associated with reward processing and pleasure is _______ when people have to work to accomplish a reward than if they simply have the reward given to them.

What leads to greater intrinsic satisfaction, higher motivation, better work performance, and lower absenteeism and turnover?

Katie is a very motivated employee. When her boss gives her a project to do, he usually explains the goals and purpose of the project, and then asks for her input in determining how to complete the project. Once she's started on the project, he allows her to decide what tasks to do in what order and to make important decisions on her own, using her experience and good judgement. Which of these factors contribute to Katie's motivation?

The ______ model proposes that certain core job dimensions create positive psychological reactions within employees that lead to higher motivation and better performance.

Engaged employees feel connected to ________.

At the Sunny Day Cafe, the owner has told her servers to do whatever they need to do to please their customers without needing to consult her first. They routinely customize orders at no extra charge, and if a customer is really unhappy with a meal, the server has the authority to remove the charge from the bill. Sunny Day's owner clearly believes in:

What occurs when people participate in setting goals so they feel a sense of control over their own work and have a better understanding of the goals they are striving towards?

Managers can shower an employee with extrinsic rewards and still have an unmotivated employee if the person finds the job boring or unfulfilling.

Current approaches to empowerment can be classified based on two dimensions. Describe what they are.

Work redesign involves altering jobs to increase both the _____ of employees' work experience and their ______.

You can be a better _____ if you understand the type of motives that compel people to alter or continue a desired behavior.

What are the four categories of motives manager can use? Explain and provide an example of each one.

To increase satisfaction, motivation, and commitment, managers have to incorporate ______ into the work environment.

As a manager, you can help reverse the slide toward disengagement by enabling people to find _______ at work.

To be engaged, people need to:

External rewards do not lose their power as motivational tools over time.

What are four elements that enable and empower employees to accomplish their jobs?