Deck 9: Getting Things Done Through Networks, Relationships, and Soft Power

Question 1

Within organizations, a frequent purpose of a broker is to socialize newcomers to the culture and networks.

Answer 1

False

Question 2

The fundamental challenge of management is to figure out how to get things done with and through other people.

Answer 2

True

Question 3

In terms of learning to network, no matter how busy you are, you should never eat lunch alone in your office when you are at work.

Answer 3

True

Question 4

The employee's role is to influence others to get things done, energize and persuade others, and demonstrate the wherewithal to pull together a team.

Question 5

To succeed as a manager, you have to develop social capital as well. Social capital includes:

A) the resources available to an individual as a consequence of his/her personal relationships
B) the ability to keep performance high
C) proactive attempts by individuals to benefit their careers
D) none of these

Question 6

A ________ is the set of relationships critical to one's ability to get things done, get ahead, and develop personally and professionally.

A) professional network
B) social network
C) work network
D) career network

Question 7

What are some examples of the human capital that make each of us valuable in the workplace?

A) education
B) technical skills
C) prior work history
D) all of these

Question 8

The development of _____ is at the heart of any manager's duties.

A) capital
B) relationships
C) markets
D) investments

Question 9

The role of formal education is to develop your ______.

A) human capital
B) social capital
C) networking
D) importance

Question 10

Managers must thrive amid multiple relationships.

Question 11

With high unemployment and fierce competition for jobs, employers in all fields cannot be very choosy.

Question 12

Effective managers can learn to employ networks for career or strategic purposes.

Question 13

A good way to get started on networking is to attend a few networking events, whether related to professional or personal interests.

Question 14

Networking is the primary skill used to increase an individual's _______.

A) accomplishments
B) human capital
C) challenge of the goal
D) social capital

Question 15

________ means creating a fabric of personal contacts that will provide support, feedback, insight, resources, and information.

A) Managing
B) Human capital
C) Networking
D) Socializing

Question 16

An online networking presence is becoming vital to one's career, but aspiring managers need to learn some guidelines to effectively use this networking tool.

Question 17

Social capital is about relationships, and it is not essential to the effectiveness and success of a manager.

Question 18

What are some of the benefits of networking?

A) contacts can provide you with information
B) access to diverse skill sets
C) expanded influence
D) all of these

Question 19

What skill(s) are essential keys for managers to thrive amid multiple relationships?

A) interpersonal skills
B) relationship building skills
C) neither of these
D) both of these

Question 20

What is the term for proactive attempts by individuals to develop and maintain personal and professional relationships with others for the purpose of mutual benefit in their work or career?

A) motivation
B) opportunities
C) networking
D) none of these

Question 21

What are some examples of activities for networking opportunities?

A) alumni association
B) health club
C) professional associations
D) all of these

Question 22

Being seen in the company of others gives you the appearance of:

A) being someone worth knowing.
B) being overly social.
C) being a gossip.
D) being a flirt.

Question 23

What three types of professional networks are important for managers?

A) small, medium, and large
B) work, social, and career
C) work, operational, and career
D) work, social media, and personal

Question 24

You should use online networking tools to complement your ______ networking, rather than to substitute for it.

A) real world
B) LinkedIn
C) Facebook
D) business

Question 25

Networking is about people helping each other move forward in their:

A) careers
B) personal lives
C) none of these
D) all of these

Question 26

Brokers tend to be well-tuned, highly credible, effective translators, and _______.

A) questioners of authority
B) skilled negotiators
C) highly mobile
D) socially active

Question 27

What is the role of the broker?

A) to provide links across subgroups
B) to use these connections to integrate the larger network
C) ability to recognize opportunities based on diversified knowledge
D) all of these

Question 28

What has led to the increase in the use of online networking?

A) The slump in the economy
B) More efficient computers
C) Presidential campaigns
D) More "apps"

Question 29

Why are kingpins highly influential?

A) They have laid the groundwork for a mutually beneficial relationship.
B) They have more power.
C) They are in charge.
D) They are trusted by people within the group/organization.

Question 30

_______ can serve as network mentors and ______ can provide specialized knowledge and insight.

A) Hub, peripheral
B) Peripheral, broker
C) Broker, peripheral
D) Peripheral, hub

Question 31

_____ individuals readily give and receive information and resources to help others work effectively, which saves time and money for the organization.

A) Hub
B) Peripheral player
C) Broker
D) none of these

Question 32

Career management experts say to "make it a way of life." What are they referring to?

A) networking
B) interpersonal relationships
C) motivating
D) active listening

Question 33

What should you do when you meet a new person?

A) describe your online networks
B) ask for a business card
C) discuss reading habits
D) develop industry relations

Question 34

Some people are naturals at networking. Others feel _________ and hate the thought of networking.

A) work tension
B) job dissatisfaction
C) network anxiety
D) shy

Question 35

Jenna has just graduated with a degree in marketing. While still a sophomore in college, she established a LinkedIn profile and started to routinely engage in several marketing professionals' discussion groups within LinkedIn. She also attended monthly meetings of both a young professionals group and a marketing professionals group in her community. Jenna's actions are an example of which networking tip?

A) build the network before you need it
B) keep a list of important people
C) stay connected with colleagues
D) all of these

Question 36

Laurel is a middle manager in her company, but she is friendly with a lot of the top executives in a lot of different departments. She pays attention, asks important questions, and is able to put ideas and actions together in a way that keeps her well informed about what's happening in the organization. Laurel could best be described as a:

A) kingpin
B) hub
C) networker
D) self-promoter

Question 37

What are the three kinds of network roles or patterns of relationships that are seen in all types of organizations?

A) work, social, career
B) informal, formal, regular
C) the hub, the broker, the peripheral player
D) employee, manager, executive

Question 38

Recognizing the power of online networking, people from all walks of life began tapping into _________ to navigate through a tough economy.

A) bank accounts
B) positive psychological reactions
C) social networks
D) blogs

Question 39

_________ is a type of relationship that needs to benefit both parties.

A) Careers
B) Deliberation
C) Networking
D) none of these

Question 40

Marcus works in the accounting department. He speaks to very few people at work, and eats lunch alone nearly every day. He is not active in any professional organizations outside of work, and he doesn't engage in social media. What type of employee is Marcus?

A) Hub
B) Broker
C) Peripheral
D) New

Question 41

________ cannot be duplicated in a written message or even a video.

A) Body language
B) Eye contact
C) Gestures
D) all of these

Question 42

What is a primary way to gain social influence?

A) be selfish
B) ignore others
C) share what you have
D) all of these

Question 43

Companies have ways to investigate employees and prospective employees online, so:

A) it is not important to mix work and fun.
B) present the image you want your professional colleagues to see.
C) learn to build your photograph collection and document what you do
D) none of these

Question 44

If you are concerned about your career, then:

A) post prudently to support the image you want.
B) post everything you do on a daily basis.
C) post unsavory personal information and photos.
D) post about your partying and sexual conquests.

Question 45

Prospective employers sometimes use __________ to screen out job candidates and learn about the private lives of current employees.

A) social networking sites
B) pictures
C) personal references
D) none of these

Question 46

The IT department at Tomas's company has decided to replace the software program that his employees use with a new program that is more complicated but also more efficient and powerful. Tomas knows that some of his employees will be nervous about the change, so he calls them together for a group meeting where he explains all the benefits of the new software program. He also assures them that they'll get plenty of training and support. Tomas is skillfully helping his team deal with:

A) Change
B) Training
C) Challenges
D) Networking

Question 47

As a manager, you should make the effort to show your ____ before you need to exert influence.

A) opinion
B) purpose
C) expertise
D) none of these

Question 48

Being in a position of _______ justifies a boss to use the power and formal authority attached to his/her position.

A) equity
B) a high level
C) authority
D) middle manager

Question 49

Who are the people who speak up and actively help the manager accomplish his or her goals?

A) presenters
B) followers
C) allies
D) politicians

Question 50

Effective soft-power managers realize that influence depends heavily on their perceived:

A) credibility and legitimacy
B) social and political influence
C) public opinion
D) none of these

Question 51

The majority of work in organizations is accomplished through _______ power rather than _______ power.

A) soft, hard
B) hard, soft
C) legitimate, referent
D) expert, reward

Question 52

Cross-enterprise understanding and ________ are essential to achieving a larger vision.

A) cooperation
B) application
C) viewpoints
D) policies

Question 53

What type of power depends on the manager's personal characteristics?

A) legitimate
B) referent
C) expert
D) reward

Question 54

Anthropologists say human beings can maintain stable social relationships with only about ____ people.

A) 200
B) 100
C) 150
D) 250

Question 55

What are key sources of soft power influence?

A) to be knowledgeable
B) to be credible
C) to be trustworthy
D) all of these

Question 56

Hard power includes _________, which are defined largely by the organization's policies and procedures.

A) legitimate power
B) reward power
C) coercive power
D) all of these

Question 57

Effective social and political influence requires sufficient ______ and risk-taking to at least ask for your desired outcome.

A) forcefulness
B) changes
C) managers
D) persuasion skill

Question 58

What does the unwritten law of reciprocity mean?

A) Managers who are generous can expect inspirational appeal
B) Managers who are generous toward others can expect others to do favors for them in return
C) Managers who are generous toward others can build a coalition
D) Managers who are generous toward others can expect others to be assertive

Question 59

Soft power includes ______, which are based on personal characteristics and interpersonal relationships more than on a position of authority.

A) expert power and referent power
B) expert power and legitimate power
C) referent power and legitimate power
D) legitimate power and reward power

Question 60

Power resulting from a manager's special knowledge or skill regarding tasks performed by followers is called _________.

A) hard power
B) reward power
C) soft power
D) expert power

Question 61

List some of the items networking relationships are built on. Identify the one you think is most important and explain your answer. Provide an example of a time when you used this item in one of your relationships at school or on the job.

Question 62

What is the difference between hard power and soft power?

Question 63

Unlike the positions on a formal organization chart, roles in a network are hard to see. What are the two types of structure? Explain the difference between the two.

Question 64

List and explain the make up of three types of professional networks.

Question 65

List four examples of new media networks

Question 66

What are the six principles that rely on the use of soft power for asserting influence?