Deck 13: Managing Teams

Question 1

Dylan encourages contributions from other team members, therefore he fills the organizer role in his team.

Answer 1

False

Question 2

___ are made up of members from different functional departments within the organization.

A) Self-directed teams
B) Special purpose teams
C) Cross-functional teams
D) all of these

Answer 2

C

Question 3

Which dysfunction of a team is defined as: If people are afraid to express their true opinions, it's difficult to gain clarity and true commitment to decisions.

A) fear of conflict
B) lack of commitment
C) avoidance of accountability
D) inattention to results

Answer 3

B

Question 4

Jet Blue put together a ____ team made up of crew schedulers, systems operators, dispatchers, reservations agents, and other employees.

A) self-directed
B) special purpose
C) cross-functional
D) all of these

Question 5

A team is a group of people, ____.

A) but not all groups are teams
B) but they are not always in communication
C) and all groups are teams
D) and all people belong to some sort of team

Question 6

In the forming stage of development, team members find out what behavior is acceptable to others.

Question 7

___ are made up of employees who work with minimum supervision and rotate jobs to produce an entire product or service.

A) Self-directed
B) Special purpose teams
C) Cross-functional teams
D) all of these

Question 8

Clear purpose, right people, good preparation, and right process are all the required steps to have an effective meeting.

Question 9

Goal Setting and Performance Management are one of the competencies that teams need.

Question 10

Special purpose teams are made up of members from different functional departments within the organization.

Question 11

A team is a unit of two or more people who interact and coordinate their work to accomplish a common goal for which they are committed and hold themselves mutually accountable.

Question 12

Which element of teamwork is described by the following statement: "Team members need to know how well they are progressing toward meeting goals"?

A) A compelling purpose and clear objectives
B) metrics that enable the team to assess progress
C) clear roles and diversity of skills
D) streamlined team size

Question 13

Very few of us have had negative experiences with teams.

Question 14

Even in self-directed teams, effective self-management can't happen unless the leader marks out a clear direction for the team's work.

Question 15

Free riding and social loafing are not the same things.

Question 16

Which of the following is a common dysfunction of a team?

A) lack of trust
B) lack of commitment
C) avoidance of accountability
D) all of these

Question 17

___ are called project teams.

A) Self-directed teams
B) Special purpose teams
C) Cross-functional teams
D) all of these

Question 18

A basketball team that consists of many stars will not succeed unless the team also ___.

A) defines roles
B) promotes collaboration
C) unites in a common missions
D) all of these

Question 19

Mark Gray was put in charge of a failing department. He pushed two members of his team into a pool as a joke because they were arguing. This proved to be an effective action because it got Mark's team members to start trusting each other more.

Question 20

Which effective team characteristic is defined as: Individual members set aside personal agendas and focus on what's best for the team.

A) trust
B) healthy conflict
C) accountability
D) results orientation

Question 21

Which element of teamwork is described by the following statement: "Much research has shown that small teams perform better than large ones"?

A) A compelling purpose and clear objectives
B) metrics that enable the team to assess progress
C) clear roles and diversity of skills
D) streamlined team size

Question 22

The term ___ refers to a team member who attains benefits from team membership but does not actively participate in and contribute to the team's work.

A) free rider
B) social loafer
C) both of these
D) neither of these

Question 23

As a manager, it is essential that you understand the dilemma ___ creates.

A) deadlines
B) individualism
C) teamwork
D) timelines

Question 24

The ___ stage of team development is when individual personalities emerge more clearly.

A) forming
B) storming
C) norming
D) performing

Question 25

_____ may lead to social loafing.

A) Individual-based rewards
B) Group-based rewards
C) Groupthink-based rewards
D) all of these

Question 26

_____ refers to the extent to which team members depend on each other for information.

A) Individual-based rewards
B) Groupendence
C) Independence
D) Interdependence

Question 27

Most people have had ___ experiences with teams.

A) negative
B) positive
C) indifferent
D) successful

Question 28

What can the idea of teamwork conflict with?

A) rationalization
B) timelines
C) our goals
D) our values

Question 29

Which one is the final stage of the life cycle of a team?

A) adjourning
B) storming
C) norming
D) performing

Question 30

Weekends are busy at the home improvement store, so the manager always schedules plenty of employees. Tim and Malcolm, two of the sales associates, think it's okay to hang out in the back of the store and talk to each other because there are plenty of other sales associates to help customers. Why are Tim and Malcolm engaging in social loafing?

A) they are younger than average sales associates
B) they are older than average sales associates
C) there are fewer sales associates
D) there are more sales associates

Question 31

A(n) ____ is essential for the cooperative behavior of effective teamwork, and ___ teach(es) skill(s) such as communication and building relationships.

A) compelling purpose; clear objectives
B) open culture; ongoing training
C) clear roles; diversity of skills
D) streamlined team size; diversity programs

Question 32

If you are a team leader in the ___ stage, your role is to encourage participation by each team member.

A) forming
B) storming
C) norming
D) performing

Question 33

_____ tend to encourage competition among members.

A) Individual-based rewards
B) Group-based rewards
C) Groupthink-based rewards
D) all of these

Question 34

The ___ stage of team development is a period of orientation and getting acquainted.

A) forming
B) storming
C) norming
D) performing

Question 35

___ refers to the tendency of members in highly cohesive teams to suppress contrary opinions.

A) Free riding
B) Groupthink
C) Social loafing
D) all of these

Question 36

McDevitt Street Bovis puts a lot of emphasis on team building at the beginning of a project. Why do they do this?

A) to avoid the storming phase
B) for training
C) to prevent conflicts from happening
D) to streamline team size

Question 37

During the ___ stage, the major emphasis is on accomplishing goals.

A) adjourning
B) storming
C) norming
D) performing

Question 38

Managers typically want ___ success but employees want ___ success.

A) individual; group
B) group; individual
C) group; monetary
D) their own; group

Question 39

Katya, Rebecca, and Ron have finished evaluating the year's projects and have compiled their report outlining the resources they'll need for next year's projects. Now that they've submitted their report to the VP of Operations, what stage is their team in?

A) adjourning
B) storming
C) norming
D) performing

Question 40

At the ___ stage, conflict has been resolved and team unity and harmony emerge.

A) adjourning
B) storming
C) norming
D) performing

Question 41

The right processes for a meeting include ___.

A) set ground rules
B) create involvement
C) start on time
D) all of these

Question 42

To function well as a team, members of team should together display ____.

A) Goal Setting and Performance Management
B) Planning and Coordination
C) Collaborative Problem Solving
D) all of these

Question 43

A(n) ____ is one of the key elements of effective teams.

A) time management system
B) specialist
C) clear, compelling purpose and direction
D) motivated leader

Question 44

When it comes to inviting the right people to a meeting, which of the following is a key point?

A) who needs to be there?
B) who should not be there?
C) invite well ahead of time
D) all of these

Question 45

What should you do when you end a meeting?

A) summarize
B) thank everyone for coming
C) ask everyone for their opinion
D) all of these

Question 46

In a conference call, the chairperson has to be vigilant that people ___.

A) pay attention
B) use the proper tone
C) do not talk over one another
D) show up on time

Question 47

What percentage of managers report that many of the meetings they attend are a waste of time?

A) 25
B) 50
C) 70
D) 95

Question 48

In a ___, individuals communicate directly with other team members and process information equally among themselves until a decision is reached.

A) democracy
B) central system
C) centralized network
D) decentralized network

Question 49

Which team member role clarifies tasks and objectives and assigns necessary actions?

A) organizer
B) encourager
C) enforcer
D) resource developer

Question 50

A(n) ___ can be thought of as shared expectations of how an individual behaves in fulfilling the requirements of his or her job.

A) encouragement
B) conflict resolution
C) role
D) organizer

Question 51

If a meeting is not essential, what should you do?

A) have a short meeting
B) don't have a meeting
C) email everyone before the meeting saying the meeting is optional
D) find a way to make the meeting essential

Question 52

When preparing for a meeting, which of the following is recommended?

A) distribute an agenda
B) decide who should be there
C) start on time
D) all of these

Question 53

Allyson is part of a marketing team that has been tasked with redesigning the company website. She has invited Theo, who works in another department, to sit in on one of the team's meetings because she knows Theo has some experience with website design. What role does Allyson play in this team?

A) organizer
B) encourager
C) enforcer
D) resource developer

Question 54

Which team competency is defined as: Teams need to know how to effectively manage and resolve disagreements?

A) Goal Setting and Performance Management
B) Planning and Coordination
C) Communication
D) Conflict Resolution

Question 55

In a ___, team members communicate through one individual, such as a team leader, to solve a problem.

A) democracy
B) central system
C) centralized network
D) decentralized network

Question 56

When having a virtual meeting, what is something that you need to pay special attention to (compared to a traditional in-person meeting)?

A) summarize
B) end the meeting on time
C) ask everyone for their opinion
D) make sure everyone is properly introduced

Question 57

Courtney is on a work team to design a new advertisement. Most of the team is working on plan A, but she is working alone on plan B. What role does Courtney play?

A) organizer
B) specialist
C) teamworker
D) resource developer

Question 58

A ____ is a standard of conduct that is shared by members and guides their behavior.

A) team norm
B) team axiom
C) centralized network
D) decentralized network

Question 59

Good leaders will ___ power, information, and responsibility.

A) share
B) dictate
C) authorize
D) all of these

Question 60

Let's say you own a company that does business with a Japanese company. You need to have a meeting with the Japanese company but cannot go to Japan for it. The issue at hand is regarded as highly critical. What should do you?

A) have a conference call over the phone
B) send an email
C) make a power point presentation
D) use videoconferencing that creates a lifelike meeting experience

Question 61

When having a virtual meeting, what are some special things you should take note of?

Question 62

What are some personal dilemmas people have with teamwork?

Question 63

List the five steps of the life cycle of a team.

Question 64

What are the three functions of teams?

Question 65

Explain how rewards can motivate the wrong behavior. Describe an example you've experienced in your own life, and explain how the situation could have been different.

Question 66

What are six elements that contribute to effective and successful teamwork? Give an example or more details of each one.

Question 67

What are the differences between a centralized and decentralized network?