Deck 9: Communicating Effectively With Others

Question 1

Sandeep acknowledges cultural differences but trivializes them, believing that human similarities far outweigh any differences. Which of the following types of thinking does he have?

A) ethnocentric
B) geocentric
C) ethnorelative
D) polycentric

Answer 1

A

Question 2

Which of the following specialized forms of communication involves identifying and addressing problems by determining and implementing courses of action through one-to-one communication with affected employees?

A) personal counseling
B) conducting effective meetings
C) writing memos
D) disciplining employees

Answer 2

A

Question 3

In the classic formulation of communication, communication is successful when the ______ understands what the ______ intended.

A) sender; receiver
B) receiver; sender
C) listener; speaker
D) speaker; listener

Answer 3

B

Question 4

______ behavior occurs when a person feels or anticipates some sort of threat.

A) Stereotyping
B) Offensive
C) Threatening
D) Defensive

Question 5

According to your textbook, people in the United States think at a rate of about ______ words per minute and speak at a rate of about ______ words per minute.

A) 500; 150
B) 150; 500
C) 450; 200
D) 200; 450

Question 6

People from North America and Europe tend to ______ eye contact when speaking with others, whereas people from Asia ______ eye contact.

A) encourage; discourage
B) maintain; avoid
C) encourage; discourage
D) avoid; maintain

Question 7

Brenda often tries to make herself look good by making others look bad. This type of communication is known as ______.

A) one-upmanship
B) falsehoods
C) put-downs
D) defensive

Question 8

______ statements clearly relate to what was said previously and move the conversation forward.

A) Disjunctive
B) Injunctive
C) Adjunctive
D) Conjunctive

Question 9

Variation in our tone of voice or in its pitch, expression, or rate of speed is known as ______.

A) paralinguistics
B) occulesics
C) linguistics
D) kinesics

Question 10

According to your textbook, out of the time people spend on communication, about ______ of that time is spent on sending messages and about ______ is spent on receiving messages.

A) 40%; 60%
B) 50%; 50%
C) 60%; 40%
D) 70%; 30%

Question 11

All of the following were identified as one of the "six C's" developed for effective managerial writing EXCEPT for ______.

A) courtesy
B) clearness
C) confidence
D) correctness

Question 12

______ refers to the difference between the meaning that was intended by the sender and the meaning that was decoded by the receiver.

A) Misunderstanding
B) Distortion
C) Misrepresentation
D) Semantics

Question 13

All of the following are characteristics of supportive communication EXCEPT for ______.

A) validating, not demeaning
B) descriptive, not evaluative
C) general, not specific
D) conjunctive, not disjunctive

Question 14

Which of the following is a potential pitfall of self-disclosure?

A) Efforts might be seen as inappropriate.
B) Efforts might be seen as manipulative.
C) People might react defensively.
D) all of these

Question 15

Body language is also known as ______.

A) paralinguistics
B) occulesics
C) linguistics
D) kinesics

Question 16

The key to effective persuasion is the ______ of the source.

A) position
B) credibility
C) authority
D) sincerity

Question 17

A helping relationship where one hires a management consultant is known as ______.

A) informal
B) semi-formal
C) formal
D) none of these

Question 18

All of the following are conditions under which people are likely to use strategic ambiguity EXCEPT for ______.

A) people are faced with multiple goals
B) relationships are tenuous
C) front-line positions are threatened
D) conditions are likely to change

Question 19

Which of the following terms refers to the way in which individuals involved in more complex communications may alter their messages as they transmit them to others?

A) actual noise
B) social noise
C) social pressure
D) actual pressure

Question 20

Which of the following are organizational cultural factors that can lead to the underrepresentation of woman and minorities in the workplace?

A) playing sports
B) exclusion from the "good old boys" network
C) going to lunch with the "right" crowd
D) all of these

Question 21

Supportive communication involves listening carefully and receiving feedback from the other person.

Question 22

Jargon involves manipulating the information that is being sent so that it will be received more favorably by the receiver.

Question 23

According to Carl Rogers, the main obstacle to effective communication is people's tendency to evaluate.

Question 24

What is the work-life balance? Does it affect the ability of women to have a strong presence in an organization? Why or why not?

Question 25

Writing in the same way as you talk is an example of achieving ______.

A) confidence
B) correctness
C) conversational tone
D) clarity

Question 26

Messages transmitted orally might be misinterpreted as words pass by quickly and soon are forgotten as people move on to other things.

Question 27

Women are more cooperative and team oriented than men in the workplace.

Question 28

Identify some of the barriers to effective communication.

Question 29

Compare and contrast the different forms of specialized communication. How should each be used? Discuss, providing relevant examples where appropriate.

Question 30

Discuss the components of supportive communication. Provide examples to support your discussion.

Question 31

Detail the best practices for oral communication. When should it be used? When should it be avoided? Discuss, providing relevant examples where appropriate.

Question 32

Dialogue is a process, not an event.

Question 33

Which of the following refers to the use of space and distance between people?

A) proxemics
B) paralinguistics
C) kinesics
D) occulesics

Question 34

The formal character of written communication is considered appropriate for all types of messages.

Question 35

Conjunctive statements are not connected and often create a roadblock interfering with effective communication.

Question 36

Interpreting the behavior of someone who is culturally different without considering cultural context is fraught with danger.

Question 37

Demeaning messages create barriers between people, but the barriers do not remain in place for a long period of time.

Question 38

People view the world through different lenses shaped by our accumulated perceptions, attitudes, beliefs, and interpretations.

Question 39

The greater the discrepancy in clout between the influencer and the target, the greater the likelihood that hard tactics will be used.